Innovations Support Partner - Cape at Tsebo Solution

Duties & Responsibilities

System Setup & Planning

• Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
• Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

• Lead the end-to-end project management of QR code deployment for Time and Task systems.
• Coordinate the labelling, placement, and testing of QR codes across Key Account sites.

Training & Change Enablement

• Design and deliver on-site and remote training sessions for operational teams.
• Develop user-friendly training materials and guides to support adoption.
• Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
• Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

• Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
• Ensure consistent and correct system usage aligned with reporting and operational requirements.
• Validate that system outputs and reports meet business expectations.
• Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
• Actively contribute to the Cleaning Operations Innovations Team/Framework.

Qualifications

• Matric
• Relevant tertiary qualification National Diploma in IT or Business Management and/or equivalent (NQF6).
• Required:  Demonstrated experience in system implementation and technology adoption in operational environments.
• Preferred: Background in training and operational support within cleaning/FM sectors.

Work Experience

• Industry: Cleaning services or facilities management.
• Role Background: Technology implementation and operational support.
• Experience: 3–5 years in a similar role.