Current Jobs at Tsebo Solution

Duties & Responsibilities

Supplier Administration

• Liaise with existing suppliers and new suppliers on information required.
• Keep updated credit application and information sheets of suppliers.
• Complete all new supplier credit applications.
• Ensure that copies of all documentation are made before sending to head office.
• File invoices and correspondence in a methodical manner for easy access.
• Respond to supplier payment queries.

Financial Administration

• Ensure that the necessary documents are attached to every supplier invoice where applicable as follows, goods and services received note, delivery note/job card, purchase order and quotation.
• Check supplier invoice to ensure it complies with all current legislation.
• Check supplier invoice to purchase order and goods received voucher to verify correctness of quantity and price.
• Ensure that all invoices are authorised for payment by Internal Auditor.
• Send invoices timeously in accordance with DSFM company policies and procedures to DSFM Head Office Finance taking due cognisance of due dates for payment and closing of General Ledger.
• Make copies of all pass-through costs invoices and supporting documentation.
• Capture all invoices on the system
• EAM against pass-through costs captured in GL.
• Prepare a summary according to client requirements of all pass-through costs to be handed to client for invoicing purposes after receiving invoice and schedule from head office. 
• The administration, control and preparation for payment of monthly invoices for Tsebo Facilities Solutions Recons
• Request statements from Suppliers monthly
• Reconcile according to current statement ensuring all old invoices are requested, authorised and uploaded into the system
• Liaise with all the sites and ensuring that all documentation is submitted timeously for processing
• Ensure that all creditors are reconciled and paid only when they fall due.
• Maintain communication channels with suppliers and colleagues to ensure a synergetic relationship
• Ensure that the supplier forwards the relevant documentation timeously.
• Handling financial and commercial queries for all the Sites
• Capture all financial documents on the system including: Invoices and Credit Notes and meeting a target of 45 invoices a day
• Prepare Payment proposals for 15, 30,45 and 60 Day payments
• To provide financial and administrative support to the various Tsebo Facilities departments
• Filing of recons and invoices
• Checking ageing and ensuring the ageing is clean
• Ensuring that all ad-hoc invoices are filed with all supporting documents

Qualifications

• Matric
• Accounting/Book keeping diploma would be an advantage
• 2-5 years general accounts knowledge and experience

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Duties & Responsibilities

System Setup & Planning

• Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
• Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

• Lead the end-to-end project management of QR code deployment for Time and Task systems.
• Coordinate the labelling, placement, and testing of QR codes across Key Account sites.

Training & Change Enablement

• Design and deliver on-site and remote training sessions for operational teams.
• Develop user-friendly training materials and guides to support adoption.
• Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
• Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

• Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
• Ensure consistent and correct system usage aligned with reporting and operational requirements.
• Validate that system outputs and reports meet business expectations.
• Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
• Actively contribute to the Cleaning Operations Innovations Team/Framework.

Qualifications

• Matric
• Relevant tertiary qualification National Diploma in IT or Business Management and/or equivalent (NQF6).
• Required:  Demonstrated experience in system implementation and technology adoption in operational environments.
• Preferred: Background in training and operational support within cleaning/FM sectors.

Work Experience

• Industry: Cleaning services or facilities management.
• Role Background: Technology implementation and operational support.
• Experience: 3–5 years in a similar role.

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Duties & Responsibilities

• Preparation of high level quality meals, fast foods and sandwiches for branded outlets
• Maintain high hygiene and cleaning standards
• Assist with stock-takes at the unit
• Maintain excellent customer relationships
• Assures that warm, sincere contact is established with all customers
• Consistently provide exceptional customer service in compliance with the highest professional performance standard
• Preparation of each item quickly, but carefully to assure high quality and consistency.
• Keep loss prevention guide-lines in mind at all times, and assisting with stock-takes
• Adheres to appropriate standards of behaviour in the work-place.
• To carry out other special duties or work outside the normal daily routine but within the overall scope of the position.

Skills and Competencies

• Excellent customer service
• Excellent communication skills
• Ability to work under pressure
• Experience as a food service assistant

Qualifications

• Matric (Grade 12)

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Duties & Responsibilities

System Setup & Planning

• Support the scoping, setup, and planning of new innovations, including Time and Task Management Systems and QR Space Applications.
• Collaborate with IT and innovation leads to coordinate installation and configuration.

QR Implementation

• Lead the end-to-end project management of QR code deployment for Time and Task systems.
• Coordinate the labelling, placement, and testing of QR codes across Key Account sites.

Training & Change Enablement

• Design and deliver on-site and remote training sessions for operational teams.
• Develop user-friendly training materials and guides to support adoption.
• Provide hands-on support during rollout phases to build user confidence and ensure smooth transitions.
• Gather user feedback and collaborate on solutions to enhance system usability and value delivery.

Ongoing Operational Support

• Partner with Contract Managers and fellow Innovation Partners to monitor progress and resolve implementation challenges.
• Ensure consistent and correct system usage aligned with reporting and operational requirements.
• Validate that system outputs and reports meet business expectations.
• Serve as the primary innovations liaison for cleaning teams across assigned Key Account sites.
• Actively contribute to the Cleaning Operations Innovations Team/Framework.

Qualifications

• Matric
• Relevant tertiary qualification National Diploma in IT or Business Management and/or equivalent (NQF6).
• Required:  Demonstrated experience in system implementation and technology adoption in operational environments.
• Preferred: Background in training and operational support within cleaning/FM sectors.

Work Experience

• Industry: Cleaning services or facilities management.
• Role Background: Technology implementation and operational support.
• Experience: 3–5 years in a similar role.

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Duties & Responsibilities

• To provide effective leadership to Catering Managers and their team of catering staff
• To ensure the company image is projected through excellent client relationships, quality of service, product and productivity
• Develop medium and long-term strategies to grow the business in conjunction with the operations manager as well as the district manager
• Comply with the divisions budgetary requirements within the financial guidelines
• Understand and maintain all financial aspects of the business – budgeting, forecasting
• Understand and implement company standards, policies and procedures in line with legislation
• To work and operate in a stressful environment and perform well under pressure
• Ensure quality control is in accordance with the company standards
• Oversee cash management (control of debtors, stock checks and cash checks etc)
• Effect profit growth in all areas of responsibility
• Meeting agreed deadlines with regards to submission of forecasts, profit and loss’s etc
• Human resources management (including I.R., training and development) and performance management
• Operational standards – Maintain and improve on operational standards as agreed
• Meeting all quality / star grading standards within the areas of responsibility, as per Tsebo Grading checklist and KRAs within the Performance Management Scheme
• Ensure smooth running of Biometrics system
• May be required to assist with any other duties that may be outside scope of responsibility
• Strong banqueting/function background & handling of VIP guests
• Understand back of house and kitchen brigade

Qualifications

• Minimum of 5- 8 years’ experience in a similar environment
• Minimum matric + Relevant tertiary qualifications and/or equivalent knowledge of legislation relevant to the industry
• Business Management principles, including proven financial skills

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New Business Development

• Identify and pursue new business opportunities within the hospitality, lifestyle, and education sectors.
• Conduct market research to uncover potential clients and understand their needs.
• Initiate contact through cold calling, networking, and leveraging existing relationships.
• Develop tailored pitches and proposals in collaboration with internal teams.
• Lead negotiations and close deals that align with Tsebo’s strategic goals.

 Client Relationship Management

• Build and maintain strong, long-term relationships with clients.
• Present new products and services to existing clients to enhance satisfaction and retention.
• Coordinate with technical and operational teams to ensure seamless service delivery.
• Facilitate client feedback sessions and debriefs to continuously improve offerings.

 Strategic Planning & Market Intelligence

• Attend industry events, conferences, and networking functions to stay informed on market trends.
• Provide insights and recommendations to senior management on emerging opportunities.
• Identify and develop unique selling propositions and differentiators for Tsebo’s catering solutions.
• Collaborate with marketing to design campaigns and distribution strategies that drive growth.

 Sales Management & Reporting

• Maintain accurate records of sales activities and client interactions using CRM tools.
• Forecast sales targets and ensure they are met or exceeded.
• Track performance metrics and report progress to leadership.
• Mentor and support junior business developers and sales staff.

 Internal Collaboration & Representation

• Work cross-functionally with operations, finance, and marketing to align business development efforts.
• Ensure all team members represent Tsebo professionally and consistently.
• Promote a culture of excellence, innovation, and client-centricity across the business development team.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum of 5 years’ experience in B2B solution selling, preferably in catering or hospitality.
• Proven success in business development and strategic sales.
• Strong understanding of business challenges and customer management with a track record of identifying and closing opportunities
• B2B experience mainly within soft services in Facilities Management. Catering management is a distinct preference in this position
• Experience in the Living Lifestyles and Education sector is highly advantageous.

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Duties & Responsibilities

• Take full responsibility and management of the unit
• Need to be able to work in a demanding environment
• Setting and management of service delivery standards
• Lead, motivate, train and develop a team of staff
• Implement and maintain operational controls in line within budgetary requirements
• Ensure quality of food preparation, presentation and service is up to Fedics standards
• Ensure all Fedics policies and procedures are complied with
• Daily HR and IR issues (including training, development & performance management)
• Analyse and pre-empt client needs and possible complaints
• Take responsibility for all functions by organising, preparing & co-ordinating
• Management of all administration, finances, debtors, budgets, etc.
• Process Fedics paperwork and compile & understand weekly & monthly P & L
• Relationship building with the client and customers on a daily basis (essential)
• Must be able to work long hours and over weekends should there be a need
• Stay abreast of latest food trends and best practices

Qualifications

• Matric and Culinary Tertiary qualifications
• Minimum of 5 yrs exp in a similar role/ Management exp Familiar accounting systems
• Previous experience in the Business and Indusry Space would be highly advantageous.

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Duties & Responsibilities

• Preparation of high level quality meals, fast foods and sandwiches for branded outlets
• Maintain high hygiene and cleaning standards
• Assist with stock-takes at the unit
• Maintain excellent customer relationships
• Assures that warm, sincere contact is established with all customers
• Consistently provide exceptional customer service in compliance with the highest professional performance standard
• Preparation of each item quickly, but carefully to assure high quality and consistency.
• Keep loss prevention guide-lines in mind at all times, and assisting with stock-takes
• Adheres to appropriate standards of behaviour in the work-place.
• To carry out other special duties or work outside the normal daily routine but within the overall scope of the position.

Qualifications

• Matric (Grade 12)
• Culinary degree or certificate from an accredited institution is highly preferred.

Experience:

• Minimum of 3-5 years of progressive experience as a Cook in a high-volume restaurant, hotel, or similar culinary establishment.
• Proven experience working various stations in a professional kitchen.

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Duties & Responsibilities

• Oversee and maintain hygiene standards in the kitchen – Q PRO specific
• Implement new innovative and creative ideas(on meals and functions)
• Oversee and monitor the quality of food and presentation thereof
• Manage & train staff
• Quality & quantity controls on all food products.
• Keeping an update of market trends and reacting on these effectively and efficiently
• Any other duties as requested by management, within reason

Qualifications

• Matric and tertiary qualification in Culinary Studies & Upmarket Cooking Skills
• Previous experience in similar position essential.

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Duties & Responsibilities

• To assist in the production of meals, snacks and functions, paying particular attention to the quality and presentation thereof.
• To ensure that all tasks and jobs are satisfactorily completed, assuming these duties when necessary.
• To assist with lunch service.
• To assist with the planning and costing of menus.
• To place orders with suppliers.
• To assist with the completion of all administrative returns, salary variations, etc.
• To issue stocks and received goods, checking quality, quantity and price, also ensuring that these stocks are correctly stored and rotated.
• To make regular inspections to ensure that company and statutory hygiene standards are maintained.
• To carry out regular On-the-Job Training sessions, be constantly aware of staff who have potential for development and ensure that these people are highlighted for promotion.
• To be fully conversant with HACCP and NOSA regulations and report any defect to the manager.
• To be sensitive to the needs of subordinate staff and report any problems or breaches of discipline to the manager.
• To be security conscious at all times and ensure storerooms, safes and lockable areas are secure.
• To assist with stocktaking on a regular basis. To attend meetings and training courses as required.
• To assume control of the restaurant and use own initiative in the absence of the Manager.
• To take part in catering exhibitions, thus gaining further knowledge and experience.

Qualifications

• Be 21 years of age and have at least 2 years’ experience in the catering and/or restaurant industry on a supervisory level.
• Must have completed at least a standard 10 / secondary education

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Duties & Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on-the-job training sessions performed by your team of managers.
• The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file.
• The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File.
• Delivery of chemicals and consumables to sites may be a requirement.
• Delivery of pay slips monthly to sites.
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management request timeously and providing necessary action required.
• Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.  It may also include client specific requirements.
• Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff.
• All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Project managers must ensure adherence to this.
• Project managers are responsible to approve salaries for their units and to actively monitor labour/turnover ratios per contract.
• Project managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied.
• Project managers are responsible to represent the company during ccma cases and union meetings as required.
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Actively participate in succession planning on an ongoing basis by identifying and developing talent.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation. 
• Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
• Ensure that only accredited suppliers and approved products are used.
• Compile accurate budgets and forecasts in line with company deadlines.
• Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports.
• Continually identify potential of additional business within existing contracts and One-off cleaning opportunities.
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month.
• Ensure debtors collection is in line with contractual agreements.
• Follow correct approval process for procuring capital expenditure, high value repairs and maintenance and ensure units order chemicals and consumables as per agreed process.

Qualifications

• Minimum Matric / Grade 12
• Relevant tertiary qualification and/or equivalent experience.
• Knowledge of legislation relevant to the Cleaning industry.
• Must have a valid driver’s license and own reliable vehicle. 
• Minimum of 5 years’ experience in a similar environment on middle management level.
• Experience in managing large compliments of people and a large client portfolio.

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Duties & Responsibilities

Logging Calls

• Logging incoming calls from clients in line with the Helpdesk Procedure.
• Ensure that calls are answered within 3 rings.
• Ensure calls are logged accurately on the Helpdesk System.
• Ensure all relevant details and comments are recorded on the Helpdesk System / Work Order.
• Assist clients with confirming venue and parking bookings on the Helpdesk System.

Caller Response and Follow-up

• Provide feedback on job progress to clients
• Follow up with relevant departments on progress of calls
• Ensure calls are attended to within the prescribed rectification periods.
• Escalate calls which have reached 2/3 of their store time allocation.
• Handle all calls in a polite and friendly manner
• Handle difficult callers with respect and diplomacy
• Escalate difficult callers to the Business Support Manager when necessary

Reports and Information Management

• Generate reports as requested by the client in line with contract specifications.
• Ensure a high level of customer service is provided and maintained
• Ensure that all documentation relating to the helpdesk are documented and recorded. 

Safety Awareness

• Ensure that all jobs are carried out in a safe and competent manner.                    
• Report on any safety issues to the Facilities Manager immediately to prevent any incidents.

Site Compliance

• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
• Ensure requirements of PPP Agreement are adhered to, especially Schedule 3 Part 2 - Service Specifications.

Supplier Administration

• Liaise with existing suppliers and new suppliers on information required.
• Keep updated credit application and information sheets of suppliers.
• Complete all new supplier applications.
• Ensure that copies of all documentation are made before sending to head office.
• File invoices and correspondence in a methodical manner for easy access.
• Respond to supplier payment queries.
• Submit remittance advice to suppliers and assist with queries relating to payments.
• Be familiar with SLAs in place with suppliers and contractors

Site Compliance

• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
• Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorization levels.

Qualifications

• Grade 12
• Tertiary qualification in call centre / customer service environment is an advantage
• 2 – 3 Years’ experience in a call/client centre environment
• Computer Literacy on MS Packages (MS Word, Excel, PowerPoint)
• Experience on the Infor EAM system
• Understand the site Agreement and Schedules

go to method of application »

Duties & Responsibilities

Logging Calls

• Logging incoming calls from clients in line with the Helpdesk Procedure.
• Ensure that calls are answered within 3 rings.
• Ensure calls are logged accurately on the Helpdesk System.
• Ensure all relevant details and comments are recorded on the Helpdesk System / Work Order.
• Assist clients with confirming venue and parking bookings on the Helpdesk System.

Caller Response and Follow-up

• Provide feedback on job progress to clients
• Follow up with relevant departments on progress of calls
• Ensure calls are attended to within the prescribed rectification periods.
• Escalate calls which have reached 2/3 of their store time allocation.
• Handle all calls in a polite and friendly manner
• Handle difficult callers with respect and diplomacy
• Escalate difficult callers to the Business Support Manager when necessary

Reports and Information Management

• Generate reports as requested by the client in line with contract specifications.
• Ensure a high level of customer service is provided and maintained
• Ensure that all documentation relating to the helpdesk are documented and recorded. 

Safety Awareness

• Ensure that all jobs are carried out in a safe and competent manner.                    
• Report on any safety issues to the Facilities Manager immediately to prevent any incidents.

Site Compliance

• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
• Ensure requirements of PPP Agreement are adhered to, especially Schedule 3 Part 2 - Service Specifications.

Supplier Administration

• Liaise with existing suppliers and new suppliers on information required.
• Keep updated credit application and information sheets of suppliers.
• Complete all new supplier applications.
• Ensure that copies of all documentation are made before sending to head office.
• File invoices and correspondence in a methodical manner for easy access.
• Respond to supplier payment queries.
• Submit remittance advice to suppliers and assist with queries relating to payments.
• Be familiar with SLAs in place with suppliers and contractors

Site Compliance

• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
• Ensure compliance with TFS policies and procedures related to financial management, controls and expenditure authorization levels.

Qualifications

• Grade 12
• Tertiary qualification in call centre / customer service environment is an advantage
• 2 – 3 Years’ experience in a call/client centre environment
• Computer Literacy on MS Packages (MS Word, Excel, PowerPoint)
• Experience on the Infor EAM system
• Understand the site Agreement and Schedules