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What you will do in the role
We're looking for a smart, proactive and enthusiastic Sales Associate to join our Inside Sales Team. The role is ideal for someone who enjoys proactively engaging with customers and can identify meaningful insights from these engagements. The ideal candidate will not only help us convert a higher number of our applicants, but also help us improve our overall customer experience in the process.
Reporting into the Inside Sales Manager, role will work closely with the Operations and Product teams to develop an outbound engagement approach that promotes knowledge enablement to help customers make informed decisions as it relates to funding their postgraduate studies with Prodigy Finance.
Within the Inside Sales team, there is very little ‘’cold calling’’. We use a consultative sales approach - this means we use a softer approach to get to know our customers better and educate them in areas they seek clarity within. You will not need to source leads, rather you will reach out to targeted groups of customers.
What are some of the responsibilities of this role?
Proactively engaging with existing and potential customers through a multitude of communication media e.g. telephone, video, whatsapp, email etc.
Drive conversion of our potential customers
Be deployed across different stages of our funnel to reduce potential friction our customers may face across the funnel
Identify and share key pain points in a customer’s funding journey
Manage day-to-day workflow and time
Support the Inside Sales Manager in the outbound conversion function
Improve the overall customer experience
Cross-collaboration with other teams where the sales function is needed while using other digital platforms to engage with customers: Instagram, Webinars, Whatsapp Q&A’s etc.
Coordinating specific projects to support the Inside Sales team’s campaign success
What would the ideal candidate be great at?
Customer orientation; able and willing to find out what the customer wants and needs and to act accordingly while taking the organisation's costs and benefits into account
Building rapport with customers
Relationship builder: able to build and foster excellent working relationships across a number of teams including and Product
Excellent verbal and written communication skills
Listen well, be biased to action and find solutions
Sales skills and ability to dispense product information as suited to the customer needs
Proactive and autonomous management of time and workflow
Flexible to changing work shifts, within reason, when necessary for specific campaigns
Team player - we are a highly collaborative company
Strong attention to detail
Able to translate insights about our customers into potential process and product improvements
Able to work and learn quickly in a fast paced, fun and dynamic environment
Self-starter; motivated by a fast-paced environment; a growth mindset
The ability to pivot into other areas of the business where needed - understanding the value of and seeking learning opportunities
Going the extra mile for the customer - where needed, you may need to call additional customers who need to hear the voice of Prodigy and feel supported
Qualifications and Experience
3+ years experience in a sales / contact centre environment (preferably in the financial service industry)
NQF Level 6 and above (3 year degree/diploma)
Excellent verbal and written skills
Track record of achieving / exceeding targets in a sales role
Good analytical and organisational skills
Strong ability to engage with customers over the phone
Experience that would be nice to have (but we’ll trade off if everything else fits)
Start-up experience. Sometimes the earth moves beneath your feet at Prodigy Finance so you've got to be comfortable with ambiguity, able to wear lots of hats, and adapt easily as you set up processes and frameworks for us to grow into. If you haven’t worked in a start-up before, you need to show us that you have a real desire and potential to be successful in a young, high-growth, non-corporate company
Experience working in a compliance regulated environment, particularly with consumer financial services
Experience working with CRM systems such as Zendesk
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