Insurance Agent at Quest Staffing Solutions

About the job

• We're seeking Insurance Consultants - 12 Months Contract - Bellville, Western Cape, South Africa
• MUST be currently living in Cape Town! Only Applicants currently residing in Cape Town will be considered!

Duties & Responsibilities

• This role is focused on, but not limited to, servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy-specific enquiries;
• Dealing with the issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within the required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectations on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet clients' needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
• MUST have a CLEAR Credit and Criminal record

Desired Experience & Qualification

• Matric / Grade 12
• Min. 6 months Insurance Experience
• MUST have a CLEAR Credit and Criminal record
• Customer Service experience
• RE5 would be an advantage
• FAIS would be an advantage