Integrations Support Specialist at Flash Group

About the job

RESPONSIBILITIES:

• Work with the sales team to prioritize the integrations of various partners and communicate this priority with various stakeholders
• Conducts planning, data collection, data cleansing and data linkage in preparation for analysis.
• Reviews and documents current processes as part of gap or root cause analysis and input to improvement initiatives; identifies gaps that may be contributing to overall business and CX results. Reviews client documentation related to the initiative. Conducts assessments.
• Create accounts and share the account details and information with partners along with API documentation
• Provide support to the partners throughout the integration process by providing technical support and collaborating with Flash tech to answer questions from the partners
• Working with QA to test the part site before taking the partner live on the Flash platform
• Throughout this process it is important to keep the various stakeholders up to date on the status and progress of each partner.
• May employ tools such as BI, speech analysis, text analysis, or other advanced analytic tools to develop insight.
• Facilitates and conducts root cause analysis to determine the underlying drivers behind gaps. Root cause may include on site observation, interviews, and process documentation.
• Contributes to analytic/engagement plan development based on analytic findings, metric performance, and client business needs.
• Works with multiple teams of business practitioners to synthesize findings, develop solutions, assessments, and/or improvement recommendations and facilitate execution of initiatives.
• Collaborates with customers and other stakeholders on improvement projects. Presents findings and solutions to internal and external client stakeholders.

MINIMUM REQUIREMENTS:

• Previous experience in customer support or technology sales
• Strong stakeholder management experience
• Interest in tech systems and a willingness to learn how systems work

SKILLS & ATTRIBUTES:

• Logical and dependable
• Detail orientated
• Able to build and maintain relationships
• Proactive - capable of identifying, embracing and initiating change
• Able to work under pressure
• Outcome focused
• Ability to prioritize and complete tasks
• Persistent and accountable
• Able to meet deadlines Strong Problem- solving skills