Interim Global Finance Platforms Operations Specialist at Dentons

Key Responsibilities

Design, Strategy, and Planning

• Maintain knowledge of Dentons’ strategic business objectives to help ensure that system designs are aligned with overarching firm objectives.
• Document and develop in-depth knowledge of the Firms existing IT infrastructure and technology services.
• Ensure operational policies and procedures align with enterprise platforms and business requirements.
• Work alongside transformation project teams, vendors, and Dentons experts to develop and document innovative platform architectures.
• Challenge the “status-quo” to help develop innovative approaches to systems delivery. Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions.
• Ensure designs are highly resilient to ensure the availability of systems and to meet defined business requirements.
• Ensure designs take advantage of cloud capabilities for auto-scaling and platform automation.
• Conduct research and remain current with the latest technologies and solutions
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
• Post-secondary education with a specialization in Information Technology.
• Minimum of 8 years progressive experience with infrastructure across a broad spectrum of technologies.

Build, Test, Deploy

• Provide hands on assistance during the build, testing, and deployment of solutions.
• Develop automation templates, scripts, and processes to enable the efficient delivery of hosting platforms.
• Manage and coordinate activities to ensure the successful delivery of solutions.
• Ensure solutions are deployed according to defined architectures, aligned with budgets, and fully tested.

Operational Support

• Provide operational assistance and oversight in support of both regional and enterprise systems as required.
• Ensure operational procedures are adhered to, including monitoring, disaster recovery, and patching.
• Help support enterprise platforms by providing hands on support as required.
• Help to ensure enterprise platforms kept current with regular application patching and upgrades.
• Assist with regional support and integration activities throughout the globe.
• Provide assistance with the coordination of operational activities including both internal and external stakeholders.

About You

Technical Skills

• Proficient in endpoint support in a Microsoft Windows managed environment.
• Strong understanding of the “cloud” – with a specific focus on Microsoft Azure IaaS and PaaS technologies.
• Significant working experience with Windows based server infrastructures in a global environment.
• Understanding of networking, and firewall technologies on a global scale.
• Working experience with implementation life cycles, methodologies, tools and practices.
• Formal IT qualifications or accreditations (for instance, ITIL, Prince 2, MCSE).
• Understanding of standards and frameworks (for instance, ISO 27001, Cyber Essentials).
• Understanding and experience of business continuity requirements and implementations.
• Experience with administration and support of Microsoft Windows 10, Windows Server
• Experience with administration and support of Microsoft Active Directory, Systems Center (SCCM) for endpoint management.
• Experience with administration and support of Microsoft Azure IaaS and PaaS, and Office 365 SaaS services.
• Business international level of English – with strong written and oral communication skills.
• Highly collaborative and able to work in a global environment, accommodating the different time zones. Only team players will be considered.
• Strong knowledge and experience in IT/Operational practices.
• Able to effectively negotiate with and influence colleagues and others to achieve a successful outcome.
• Strong problem solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolution.
• Can demonstrate initiative and the ability to be proactive, anticipating needs.
• Has commercial awareness and understands the business value required from IT investments.
• Able to make decisions and remain calm while under pressure.
• Methodical approach to work with a strong focus on accuracy, attention to details, consistency and quality.
• Understands the need for documentation and well-defined procedures.
• Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issues.
• Can carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principles.