We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-changing career opportunities.
We are the pioneering collect...
As an Intermediate Operations Specialist, you’ll provide comprehensive operational and administrative support throughout the booking lifecycle, working closely with Travel Designers.
From the quoting stage to post-travel file archiving, you’ll ensure every detail is managed, supplier relationships are strong, and guest experiences are flawless.
Key Responsibilities
Sales & Booking Lifecycle Support: Collaborate with Travel Designers from quoting to completion, ensuring operational accuracy and continuity.
Agent/Guest Engagement: Engage directly with agents and guests to collect and manage all required information, ensuring it’s accurately captured and communicated.
Supplier & Service Coordination: Act as the main contact for suppliers, reconfirm services, manage special requests, and coordinate value-adds for VIP guests.
System & Documentation Management: Maintain up-to-date booking information, upload documents, and compile itinerary materials for review.
Financial & Payment Support: Manage supplier invoices, payments, and ensure all services are paid prior to travel.
Product Knowledge: Stay current on Wilderness camps and experiences across Southern & East Africa, and attend regular training to deepen destination expertise.
Systems & Technology: Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.
Candidate Profile
Qualifications: Matric with Maths (Standard Grade or higher) tertiary qualification in Travel & Tourism or Hospitality.
Experience: 2–3 years in an Intermediate reservations operations role; proven experience in customer service, familiarity with TourPlan and Microsoft Office.
Skills: Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills
Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.
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