Job Openings at Wilderness

PRIMARY PURPOSE

• We are looking for an enthusiastic and motivated Junior Business Intelligence (BI) Developer to join our growing team in either Cape Town (CT) or Johannesburg (JHB).
• The ideal candidate will have foundational knowledge of QlikSense and/or QlikView, with an eagerness to learn and develop skills in dashboard development and data analysis.
• This is an exciting entry-level opportunity to work with a supportive team, gain hands-on BI experience, and contribute to impactful insights that drive organisational growth and efficiency.

Detailed Responsibilities

• BI Development: Assist in the design, development, and maintenance of interactive dashboards using QlikSense, under the guidance of senior team members.
• Data Analysis: Support data analysis activities to extract meaningful insights from datasets, contributing to informed decision-making across the organisation.
• Dashboard Support: Help maintain and improve existing dashboards to enhance user experience and ensure relevance to business needs.
• End-User Support: Assist in delivering training sessions and workshops to help end-users utilise BI tools and interpret dashboard data.
• Requirement Gathering: Participate in stakeholder engagements to understand BI requirements and contribute to translating them into deliverables.
• Data Integration: Support the integration of data from various sources into the BI platform, learning to ensure data accuracy and consistency.
• Platform Monitoring: Assist with monitoring BI platform performance and help troubleshoot issues under the direction of senior developers.
• Documentation: Contribute to documentation of BI solutions, including data models, dashboard designs, and user guides.
• Continuous Learning: Proactively keep up with industry trends and emerging BI technologies and apply new knowledge to assigned tasks.

CANDIDATE PROFILE

Qualification:

• National Diploma / Bachelor's degree (or currently studying towards one) in Computer Science, Information Systems, or a related field.

​​​​​​​Experience:                    

• 1+ years of relevant experience (internships and academic projects count).
• Some exposure to QlikSense and/or QlikView — whether through coursework, personal projects, or internships.
• Basic understanding of data visualisation principles and dashboard development.
• Foundational analytical and problem-solving skills, with good attention to detail.
• Good communication and interpersonal skills, with a willingness to collaborate and learn from others.
• Basic understanding of SQL and database concepts is advantageous.
• Awareness of ETL processes and data integration is a plus.
• Certification in QlikSense and/or QlikView is advantageous but not required.

​​​​​​​Skills:           

• Self-motivated and eager to grow in an evolving work environment.
• Ability to manage own tasks and time effectively with guidance.
• Comfortable adapting to shifting priorities and multiple tasks.
• Proactive in identifying opportunities to learn and contribute.
• Emotionally intelligent with strong interpersonal skills.
• Resilient and able to handle constructive feedback positively.
• Good listening and communication skills — both verbal and written.
• Strong numeracy and analytical thinking.
• Integrity and personal accountability.
• Openness to diverse perspectives and sociocultural differences.
• Self-awareness and commitment to personal development.

Closing Date 12 June 2026

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PRIMARY PURPOSE

• To provide critical operational and administrative support to the Head of Risk in managing Group risk functions- including but not limited to the day-to-day response and support on risk related queries; liaison with the Wilderness24 incident management capability; risk data management and document governance; regional safety and risk training co-ordination, delivery and audits; insurance administration and risk communication support.
• *This position is based in Johannesburg.

Detailed Responsibilities

First line response

• Serve as the primary point of contact for routine queries received via email or other channels;
• Provide timely, accurate first-line responses, escalating to the Head of Risk only where required;
• Triage incoming requests and route appropriately across the Group Risk function;
• Maintain availability as the out-of-hours first-line contact for incident alerts and operational queries, escalating critical matters to the Head of Risk.

Incident system and administration

• Serve as the day-to-day liaison with the WS24 case management team;
• Maintain and update Wilderness24 alert distribution lists and incident WhatsApp groups;
• Collate incident case files including statements, timelines, correspondence and supporting documentation;
• Monitor progress of active incidents and keep internal stakeholders informed of developments;
• Support the Head of Risk during major incident or risk events;
• Escalate medical, legal or reputationally sensitive matters to the Head of Risk promptly.

Data management support

• Maintain the consolidated incident data master sheet ensuring it is accurate and current;
• Prepare data extracts, summaries and data sets in support of quarterly ARC reports, regional board reports, and underwriter trend reports drafted by the Head of Risk;
• Collate and organise data from regional teams for analysis by the Head of Risk.

Training Co-ordination and delivery

• Coordinate, schedule and deliver risk, safety and Wilderness24 training sessions to internal teams;
• Maintain and update training content on the designated LMS platform under the direction of the Head of Risk;
• Track training completion and refresher schedules across regions, reporting any gaps to the Head of Risk;
• Support the Head of HR and training teams on induction program content related to risk and safety;
• Assist in producing and updating training materials, SOPs and reference guides.

Crisis and/or risk communication support

• Monitor media and external channels for emerging risks, incidents or developments that may affect the organization or perceptions from the Trade;
• Escalate relevant developments to the Head of Risk and crisis communication team timeously;
• Assist in researching facts, gathering evidence and compiling summaries to support crisis communication responses.

Document governance & version control

• Maintain risk-specific documents on the Wilderness Intranet, ensuring version control and accessibility;
• Coordinate the annual review cycle of risk policies and procedures, tracking deadlines and outstanding inputs alongside Head of Audit;
• Support updates to camp and office Emergency Response Plans (ERPs) in line with guidance from the Head of Risk;
• Assist Sales & Reservations teams with updates to documentation related to Wilderness24, risk or insurance content.

Insurance administration support

• Support the Head of Insurance with administrative requirements related to insurance policy management;
• Support Head of Quality Assurance for Wilderness Air on 3rd party insurance administration requirements;
• Support regional teams with basic insurance cover queries and claims documentation, escalating complex matters appropriately.

Compliance and audit functions

• Conduct research into regional compliance requirements, regulatory environments and material risk concerns when requested;
• Conduct annual or ‘on-request’ risk or safety audits in operational regions;
• Work closely with Head of Audit on Agent audit updates.

Continued Professional Development

• Keep current on the most relevant approaches and best practice related to risk management within our sector.
• Pursue at least one formal risk qualification or certificate over the first three years (e.g. IRMSA, ISO 31000 lead-implementer or equivalent), and with the Head of Risk’s sign-off -unless the candidate holds a degree in risk management;
• Under the Wilderness CPD policy ensure at least one annual risk or safety related conference, webinar or workshop is attended, with Head of Risk’s sign off;
• Build internal subject-matter knowledge across all KRA areas; the role is positioned as a Head of Risk succession candidate over a three- to five-year horizon, reviewed annually with the Head of Risk and CRAO.
• Maintain Wilderness confidentiality at all times in line with the employment contract.

CANDIDATE PROFILE

Qualification:

• Bachelor’s Degree or equivalent, in a relevant field (Business Management; Social Sciences; Economics; Law; Aviation or Communications).

Experience:                    

• Digital literacy: Proficiency in Microsoft 365 suite is non-negotiable. Experience in statistical tools is a significant advantage.
• Language: Exceptional verbal and written English skills. The ability to translate complex issues into clear and factual summaries. Fluency in an African language or Spanish is an advantage.

Skills:           

• Analytical mindset
• Cognitive flexibility and adaptive thinking
• High emotional intelligence (EQ). The role involves supporting Group Risk in sensitive matters, as well as the ability to build a strong rapport with colleagues across several Countries and handle confidential information with discretion;
• Experience in Tourism, specifically the safari industry, is a strong advantage;
• Previous experience in a risk or incident management, or insurance, desirable;
• Adaptable professionalism: we are not looking for rigid compliance officers;
• A basic understanding of and/ or interest in insurance and policy administration is an advantage;
• Must be willing to travel to operational regions;
• Must hold a valid passport and driver’s license.

Closing Date 14 June 2026

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About the Role

• As an Intermediate Operations Specialist, you’ll provide comprehensive operational and administrative support throughout the booking lifecycle, working closely with Travel Designers.
• From the quoting stage to post-travel file archiving, you’ll ensure every detail is managed, supplier relationships are strong, and guest experiences are flawless.

Key Responsibilities

• Sales & Booking Lifecycle Support: Collaborate with Travel Designers from quoting to completion, ensuring operational accuracy and continuity.
• Agent/Guest Engagement: Engage directly with agents and guests to collect and manage all required information, ensuring it’s accurately captured and communicated.
• Supplier & Service Coordination: Act as the main contact for suppliers, reconfirm services, manage special requests, and coordinate value-adds for VIP guests.
• System & Documentation Management: Maintain up-to-date booking information, upload documents, and compile itinerary materials for review.
• Financial & Payment Support: Manage supplier invoices, payments, and ensure all services are paid prior to travel.
• Guest Journey Support: Monitor guest travel, resolve in-country issues, and archive booking files post-travel.
• Product Knowledge: Stay current on Wilderness camps and experiences across Southern & East Africa, and attend regular training to deepen destination expertise.
• Systems & Technology: Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Candidate Profile

• Qualifications: Matric with Maths (Standard Grade or higher) tertiary qualification in Travel & Tourism or Hospitality.
• Experience: 2–3 years in an Intermediate reservations operations role; proven experience in customer service, familiarity with TourPlan and Microsoft Office.
• Skills: Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills
• Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

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About the Role

• As a Intermediate Travel Designer, you’ll deliver exceptional, personalised travel experiences for our guests and agents. You’ll combine deep product knowledge with high-touch service, fast response times, and a consultative approach. Your mission: build strong relationships, curate bespoke itineraries, and drive sales while maintaining healthy margins.

Key Responsibilities

• Service Excellence: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
• Itinerary Design & Upselling: Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
• Agent Relationship Management: Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
• Booking Accuracy: Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
• Operational Coordination: Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
• Performance & Margin Focus: Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
• Product Knowledge: Stay current on Wilderness camps and experiences across Southern & East Africa, and confidently position our offerings.
• Systems & Technology: Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Candidate Profile

• Qualifications: Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.
• Experience: 2–3 years in a intermediate travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office.
• Skills: Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences.
• Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

Closing Date 17 June 2026

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About the Role

• As a Senior Travel Designer, you’ll deliver exceptional, personalised travel experiences for our guests and agents. You’ll combine deep product knowledge with high-touch service, fast response times, and a consultative approach. Your mission: build strong relationships, curate bespoke itineraries, and drive sales while maintaining healthy margins.

Key Responsibilities

• Service Excellence: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
• Itinerary Design & Upselling: Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
• Agent Relationship Management: Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
• Booking Accuracy: Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
• Operational Coordination: Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
• Performance & Margin Focus: Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
• Product Knowledge: Stay current on Wilderness camps and experiences across Southern & East Africa, and confidently position our offerings.
• Systems & Technology: Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.

Candidate Profile

• Qualifications: Matric with Maths (Standard Grade or higher); tertiary qualification in Travel & Tourism or Hospitality.
• Experience: 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office.
• Skills: Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences.
• Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.

Closing Date 17 June 2026