Intern for Applications Support at Sasria

Qualifications

• Relevant Diploma/ Degree in Information Technology or Computer Studies

Experience

• None

Key Performance Areas

Applications Support:

• Assist with 1st line support and 2nd line support relating to Applications and IT operations
• Assist in the day-to-day queries of staff on systems and databases
• Identify and resolve technical problems
• Assist with disaster recovery runs supporting Applications
• Assist with Applications report
• Set up applications as per requirements and processes on need basis
• Provide assistance to manage Service Level Agreements with suppliers and ensure deliverable are satisfactory relating to applications.
• Provide support to Agent companies relating to Policy Holder Data system, CWP and Claims Managements Systems (CMS)

Perform ad hoc tasks:

• Perform any reasonable ad hoc tasks as and when required by the Line Manager and Service level Manager.