Internal Account Manager at Datacentrix

• Managed Talent Solution, a business unit within Datacentrix is looking for an Internal Account Manager to join our client’s on a permanent role based in Midrand, Gauteng.  You must have experience in IT distribution, customer engagement, and account management.

Minimum Requirements:

• Matric and Diploma/Degree

Minimum Requirements:

• Minimum 2 years sales experience in IT industry (essential)
• Telesales experience
• Sales and/or marketing qualification (optional)

Key Responsibilities:

• Supporting Function
• Assigning emails and tracking of all partner requests
• Drive internal OLA and SLA to partners
• Ensure the quality of orders and delivery, ensuring partners expectations are met once order is placed
• Check on order picking tickets and allocations, releasing back orders, care pack management, collection orders, deliveries, config orders, roll out orders, warehouse escalation
• Sales Function
• Overachieve revenue and gross profit monthly targets
• Direct proactive partner engagement
• Assist partners telephonically (taking incoming calls) and attending to written (incoming email) queries
• Take responsibility on the health of the mailbox, ensuring mails completed gets filed away and following up on items waiting on feedback
• Assist with telephonic quotes or important quotes that need special negotiation and attention
• Follow up on quotes daily via telephonic communication 
• Negotiate pricing and terms
• Execute on outbound call campaigns, share promo deals regularly with base Look for new leads and opportunities