Internal Arbitrator at Santam Insurance

What will make you successful in this role?

• Adjudication of short-term insurance disputes between Santam and policyholders or authorised representative of the policyholder in the most amicable way, ensuring a high-quality disputes resolution.
• Recommend the acceptance or rejection of claims taking all aspects pertaining to service, policy contracts into account, including law, fairness and equitable considerations. 
• Provide support to policyholders and senior management ensuring the interests of all parties concerned.
• Advise Santam on the best option in dispute resolution taking Treating Customers Fairly and any other legislative requirements into account.

Qualification and Experience

• Minimum LLB or Bachelor of Laws.  
• Master of Laws degree or Master of Dispute Resolution advantageous.
• Minimum 10 years’ experience in court litigation and various forms of legal disputes adjudication such as mediations and arbitrations.
• Senior Counsel 
• Draft written opinions and decisions.
• Ability to build strong stakeholder relationships.
• Proven business acumen.
• The ability to communicate effectively across all levels of management
• Experience in drafting and reviewing policy contracts in relation to its application and administration.
• Understanding of technical and operational business requirements. 
• Must have knowledge of principles of legal interpretation.
• Insurance process and product knowledge advantageous.
• Uncompromising personal ethical standards.
• Problem solving skills.

Skills

• Coaching and Mentoring
• Sound business acumen
• Analytical and problem-solving skills
• Time Management Skills
• Planning and execution skills
• Ability to work under pressure
• Teamwork Skills
• Excellent Communication skills (written and verbal)
• Conflict management skills
• Ability to produce creative solutions
• Ability to extract relevant and important info from facts presented 
• Problem solving skills
• Negotiation skills 
• Computer Literate (MS Office Package)