Coordinator Accreditation (P003130) at North West University

PURPOSE OF THE POSITION

• Oversee the management of the accreditation office ensuring proper governance is followed and risk is mitigated by implementing the accreditation guidelines and proper accounting and system controls including complaints management.
• Ensure there is adequate number of accredited student accommodation per campus to support NWU Residence by conducting /coordinating physical site inspections, issuing accreditation numbers and managing the accreditation database for NWU.
• Ensure accredited facilities are in line with DHET minimum norms and standards and NSFAS guidelines and comply with rules, regulations and guidelines.
• Overall financial management of the accreditation office and staff management.

KEY RESPONSIBILITIES: 

Administrative Control and Management:

• Manage NWU accreditation database and verify documentation in order to successfully accredit potential Landlords.
• Monthly submission of accreditation operations report and review of the financial report for the accreditation office.
• Manage new applications, remove declined facilities and update personal information of Landlords.
• Issue accreditation number to accredited landlords ensuring there is adequate number of accreditations for each Campus.
• Gather all required documentation and check for correctness.
• Review the accreditation database to ensure accuracy, completeness and compliance with accreditation guidelines.
• Manage accreditation mailbox to ensure all enquiries are answered in a timely manner and handling complaints in a courteous, professional manner.
• Control data capturing, sign off on basic reconciliations and compile reports.
• Ensure all accreditation documentation and correspondence are issued in a timely manner.

Site Inspections:

• Arrange and manage the inspection of properties as per application.
• Ensure all minimum requirements are met.
• Note all discrepancies and upload photographs.
• Arrange surprise visits and visits to properties for re-inspection.
• Review and approve inspections conducted by junior staff.

Assisting other offices:

• Provide verification support to the NWU Student Finance and Financial related systems by confirming accredited bed capacity and identifying discrepancies where claims exceed approved accreditation limits.
• Provide assistance to NWU Student Finance and Financial related systems in managing private accommodation related student queries.
• Engage with Student life, Protection services, GBV offices and Student judicial Services on student related issues
• Engage SRC/SCC on private accommodation related matters and provide guidance and education on accredited private properties. 

Stakeholder communication:

• Communicate with landlords regarding accreditation guidelines, accreditation outcome.
• Issue formal correspondence to landlords outlining required corrective actions arising from inspection or complaint findings.
• Manage and resolve landlord and student complaints in a professional, impartial, and timely manner.
• Provide accurate guidance and advisory support to service providers regarding accreditation requirements and compliance standards.
• Liase with NWU Corporate communication regarding publishing of information on private accommodation.

People Management & OHS:

• Adhere to safety regulations as per university guidelines.
• Manage accreditation team which includes but not limited to allocation of work across team member, management of performance agreement and leave, staff training and support and related labour issues.
• Review work performed by junior staff.

Minimum requirements

• Grade 12 (NQF Level 4).
• Valid driver's licence.
• BCom Law/ BA Law degree  OR  Risk, Compliance and/or Governance Qualification (NQF 7) 
• Minimum of three (3) years' experience in a student residence or accreditation environment, dealing with applications, inspections, and student-related complaints.    

ADDED ADVANTAGE:

• Minimum of three (3) years' experience working on Jotform.

KEY FUNCTIONAL/TECHNICAL COMPETENCIES:

• Relevant and proven knowledge and experience specifically with regards to the NWU accreditation process will be advantageous.
• General computer literacy.
• Excellent written and verbal communication skills in English.
• Maintain confidentiality and well thought out considered actions.
• Conflict resolution skills.
• Knowledge of Kuali Financial Systems/ any Financial system.

Behavioural Competencies

• Attention to detail, problem solving skills and good interpersonal relationships
• Work under pressure and have good time management skills
• Should be driven, accountable and capable of good client service.
• The successful candidate must demonstrate high ethical standards, personal integrity, and a strong commitment to honesty. They must not have a history of involvement in fraudulent activities and must be resistant to undue influence, bribery, or corruption.

Deadline:13th October,2026