Internal Channel Sales: Internal Sales Support–Dealer, Contractor, Direct Sales at Eva-Last Distributors PTY Ltd

OVERVIEW:
Do you want to be a part of a fast-growing company that’s committed to leading global change in the way people build and live? Exciting opportunity to work with a leading manufacturer and distributor of building products in the outdoor living segment.

OUR CORE VALUES:
Sustainability:
Care for our planet and future generations steer us towards sustainable manufacturing & environmentally friendly building products.

Innovation:
Industry leaders in cutting-edge composite building technologies. Designing for the future!

Accountability:
Reliable and trusted global brand with a proven track record in providing quality, class-leading products and services! We strive to always do what is right!

Customer Excellence:
We understand that our customer experience determines our existence and that will always be our number one priority.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintaining relationships with contacts through regular communication and follow- up.
• Follow-up with contacts to advance them through the sales process.
• Making a high volume of outbound calls to prospect for new customers and introduce our products and arrange meetings for External Sales Representatives.
• Researching for potential new customers.
• Coordinate with other team members within the sales channel.
• Develop an in-depth understanding of the company’s products (technical and application).
• Logging all activity in the CRM system accurately and timeously.
• Actively makes phone calls and solicits customer engagements, sales orders and sets up meetings for Sales Representatives.
• Provides customer support to walk-in retail or contractor customers.
• Responds to telephone and e-mail inquiries from customers. Typically provides support to customers with various requirements.
• Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, and refunds/exchanges.
• Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications.
• Generates sales quotations requiring a working knowledge of company products, procedures, systems and practices.
• Provides material take offs, estimates and pricing for various requirements and building projects (e. g., decks, balustrades, pergolas, cladding and structures).
• Enters orders into company system.
• Provides training and assistance to less experiences Internal Sales Support staff.
• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
• Answer’s customer questions regarding topics such as products, pricing, availability, delivery, backorders, specifications, returns, credits, and order
  placements.
• Monitors scheduled delivery dates to ensure timely delivery and expedite, as needed.
• Investigates customer complaints or concerns.
• Provides support to the outside and inside sales team including administrative support and/or customer service.
• Intimate understanding of the market, customers, and the competition would be advantageous.
• Respond in a timely manner to all leads. Properly qualify and convert into viable opportunities and coordinate meetings with external sales representatives where applicable.
• Meet or exceed performance KPI’s on a monthly basis.
• Attend sales and technical training meetings, as required.
• Stay abreast of all technical data pertaining to industry products, material, and equipment.
• Perform all other duties as assigned.
• Attend trade shows, meetings, seminars, and conferences as required.
• Drive all Eva-Last products and brands through decking and thatching contractors, general contractors, building Contractors, homeowners, specifiers, designers, property managers, multi-family builders & renovators.
• Foster an environment of open communication.
• Maintain a high work ethic and can-do attitude, make a difference.
• Assisting to coordinate projects anticipate customer needs, planning, ordering, and issue resolution.

SUPERVISORY RESPONSIBILITIES:
None.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:

• Achievement Focus: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.
• Attention To Detail: Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others’ work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.
• Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Communication: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Consultative Selling: Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meets customer objectives; manages and documents sales process.
• Continuous Learning: Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Cooperation: Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Customer Focus: Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.
• Dependability: Follows instructions; responds to management direction; takes responsibility to own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops solutions to problems that cannot be solved using existing methods or approaches; is sought out to provide advice or solutions in the area of expertise; keeps informed about current developments in the area of expertise.
• Organization Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Personal Appearance: Dresses appropriately for position; keep self well groomed.
• Professionalism: Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

QUALIFICATIONS AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum matric qualification or equivalent.
• Minimum 1-2 years of relevant experience in internal sales support preferably in the
  construction or building industry.
• Previous experience in outbound call center, inside sales experience, or related
  sales experience preferred.
• CRM/Salesforce experience preferred.
• Proficient with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Bilingual would be advantages.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Valid South African driver’s license

SKILLS:

• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking — Talking to others to convey information effectively.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Numeracy – must have a strong numeracy ability.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
• Coordination — Adjusting actions in relation to others’ actions. 
• Persuasion — Persuading others to change their minds or behavior.
• Negotiation — Bringing others together and trying to reconcile differences.
• Service Orientation — Actively looking for ways to help people.
• Time Management — Managing one’s own time and the time of others.