Internal Client Services-ATS-Senior CRM Developer at Deloitte

Job Description

Main Purpose of Job
Under minimum supervision, to support line manager in delivery of services to internal clients in relevant area of expertise  

Differentiators for this specific role

• Performing code review for all code that is checked into source control (TFS) before it is deployed to QA and production environment.

• Prioritizing and resolving bugs on the production environment in a timely manner.

• Ensures that security and Microsoft patches are up-to-date.

• Ensures that the environment is stable with an availability of 98%. 

• Provide technical support to users of the applicable systems.

• Translating of problem statements, business requirement and business processes into a solution on the applicable technological platform

• Resolves all logged issues within the agreed SLA

• Produces documentation for all solutions that is developed.

• Performs thorough testing in each step of the SDLC (Black box testing, Unit testing, regression testing, integration testing, UAT testing)

• Conduct thorough testing before and after deployments. 

• Conducts testing before and post-monthly maintenance or when ad-hoc patches are deployed.

• Preserving the confidentiality, integrity and availability of confidential information

Key Performance Areas: 
Strategic Impact 

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

  • → Provides support to management in the implementation of change initiatives

  • → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

• Develops relationships with peer group at client to understand their business

• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client 

Client Impact: External / Internal

• Independently delivers quality work within area of expertise, within deadlines

• Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior

• Applies solutions to technical issues that arise within area of expertise, with minimal input from management

• Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients

• Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise 

Operational Effectiveness

• Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these

• Independently delivers on designated tasks within area of expertise

• Provides line manager with detailed reporting on status of deliverables on a regular basis

• Manages risk in area of engagement in alignment with Deloitte policies and processes

• Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards

Development/Growth of Team

• Shares expertise and knowledge with team members 

• Actively works to address development areas identified

• Coaches / mentors junior team members of the team

• May act as counsellor to junior staff within the Service Line

Budgets / Profitability

• Effective use of time, equipment and resources

Qualifications

Minimum Qualifications

• Degree in IT or Computer Science / MSCE SharePoint

Minimum Experience

• 5 years’ working experience within software development using HTML, CSS, JavaScript, JQuery, C#, ASP.NET

Desired Qualifications: 

• Postgraduate qualification in IT or Computer Science and MCSD certification

Desired Experience: 

• 2 years at Intermediate Developer / Consultant level in Software Development using HTML, CSS, JavaScript, JQuery, C#, ASP.NET.

Technical Competencies: 

• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills

• Experience in drafting and delivering presentations 

• Good report writing skills

• Sound financial knowledge and understanding

• C#, ASP.NET, HTML, CSS, XML, .Net 3.5-4.5, JavaScript, JQuery, Web services

• SQL Server 2012 

• MS CRM Dynamics 

• MS SharePoint 2010 or 2013

Additional Information

Behavioural Competencies:

• Excellent communication skills, both written and verbal

• Good interpersonal and relationship building skills

• Mentorship and coaching ability with desire to develop self and others 

• Strong client delivery focus

• Adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Problem solving ability

• Good business acumen

Talent Standards: Senior Support Staff Capabilities
Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Note:
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.