Internal Client Services-Executive Education-Senior Manager at Deloitte

Job Description

Main Purpose of Job
To develop and implement a pipeline of business in the realm of Learning & Development /Executive Education 
 

Key Performance Areas:
Business development

• Establishes a business development strategy that aligns with the priority focus areas of the firm 

• Business development strategy must include the nature of the products, target sectors and clients and revenue targets 

• Business development strategy will include a regular curriculum, bespoke events and marquee events to assist in achieving the business development objective

• Drives business development activities directly with clients and leverages the business development activity and the market and client access of the firm to achieve business development goals 

• Leverages firm wide initiatives, e.g. client labs, exec and board programmes, etc, to support business development initiatives

Strategic impact

• Contributes to input on strategy for Service Area based on area of expertise

•  Leads implementation of strategy plans agreed by leadership of own Service Area and client Service Area/s including:

  • → Development of content for identified change initiatives and drive implementation of these

  • → Setting of implementation plans with team/s including timelines, actions and measures for success 

  • → Delegation to skilled subordinates to deliver 

  • → Defined communication process to leadership and team members

  • → Timely and detailed reporting on status of implementation to leadership 

• Provides significant support to leadership in communication and implementation of the Firm's strategic objectives

• Understands the EXCO mandate to Service Area and communicates this clearly to team/s

• Builds strong professional relationships across delegated service line/s to understand business needs in area of responsibility

• Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice

• Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise.

Budgets / Profitability

• Provides annual budget input for area of responsibility for approval and integration into Service Area budget

• Manages costs for designated area and ensures time and expenses are submitted weekly

• Each initiatives needs to report in profitability for the firm and for C&I

Implementation/ oversight of projects

• Senior Executive / C-suite level interaction & relationship building by meeting executives and making connections to understand their needs.

• Understand and integrate innovative leadership trends / methodologies / frameworks into service offerings to build learning programmes for the Executive Education programme

• Design content of bespoke Executive Education programme in conjunction with internal/external clients 

• Alignment with Deloitte Consulting Human Capital division in advisory work with client firms as well as other divisions of the Firm 

• Effective Implementation, oversight of the Executive Education programmes by training the executives/clients

• Gathering continuous feedback on programmes and to continually improve and adapt these programmes /content where needed

• Raising general awareness around the Firm’s Executive Education services through various campaigns (daily planet/intranet etc.) 

• Manage key relationships locally and globally with key learning contacts as well as at client level 

• Maintain relationships with partnering academic institutions for continuous best practice and knowledge sharing

• Responsible for aligning learning initiatives with Deloitte Executive Education programmes

• Acting as an Executive Education advisor i.e. advising the Partner/s and team on programmes and methodologies specific to their needs.

• Development or customization of Executive learning curriculum through research and feedback in order to enhance executive skills

• Responsible for delivering world class Education training programmes by understanding the needs of Senior Executives and C-Suite level clients and designing programmes to fulfil these needs

• Working with Deloitte Marketing team to create excitement and momentum around Executive Education offerings / programmes

• Effective programme management and leadership abilities 

Qualifications

Minimum Qualifications

• Degree, preferably in Learning & Development / Business Development area 

Minimum Experience

• 7 years’ working experience within the relevant function

• 2 years at Manager level within the function

Desired Qualifications

• Postgraduate qualification 

Technical Competencies: 

• Expert in field with excellent industry and business knowledge

• Demonstrated leadership skills

• Ability to interpret, communicate and implement strategy

• Demonstrated execution of complex projects within timeframes and cost 

• Experienced in development and delivery of professional presentations 

• Excellent report writing skills

• Solid financial knowledge

Behavioural Competencies: 

• Exceptional communication skills, both written and verbal

• Strong interpersonal and relationship building skills

• Excellent mentorship and coaching ability with desire to develop self and others 

• Strong client delivery focus

• Highly adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Excellent problem-solving ability

• Exceptional business acumen

Additional Information

Leadership Capabilities: ICS Senior Manager
Living our Purpose - Acts as a role model and inspires others to embrace and live our purpose and values
Competitive Edge - Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement
Influence - Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact
Performance drive - Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders
Strategic direction - Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives
Talent development - Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams
Inspirational leadership - Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others

Professional Capabilities
Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals
Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work
Solves problems - Identifies and solves problems objectively using analysis, experience and judgment
Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed
Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

Note:
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.