Internal Sales - Ballito at ACDC Dynamics SA

Job Description

The ideal candidate will provide technical advice and solutions to customers on the ACDC product range, build and maintain excellent customer relations, and support sales processes effectively

Key Responsibilities:

Customer Assistance

• Advise customers on technical information regarding ACDC products. 
• Address customer inquiries and provide feasible solutions. 
• Assist customers in product selection and recommend suitable products. 

Sales Support

• Follow up on back orders and ensure timely fulfilment. 
• Engage in up-selling and cross-selling, promoting specials and product features. 
• Diffuse irate customer situations and provide effective resolutions. 
• Maintain and build strong customer relationships through regular interactions. 

Administrative Tasks

• Handle queries and general administration efficiently. 
• Ensure accurate timekeeping, personal grooming, and general discipline. 
• Participate in and provide evidence of clock-in and log-in reports. 

Training and Development

• Attend a minimum of 4 official training sessions per annum to stay updated with product knowledge and sales techniques. 

Skills & Experience

• Strong planning and organizational skills.
• Ability to multitask and cope with change in a fast-paced environment.
• Proven experience in sales, in an electronic field
• Computer Literate
• Attention to detail
• Exceptional Customer Service

Requirements

• Matric/ Grade 12 (NSC)
• A minimum of 2 – 4 years’ experience