RPO is a Specialist Recruitment Agency that focuses on select market segments. These are Engineering, Finance, Supply Chain and Manufacturing. With over 12 years of experience in the recruitment industry, RPO Recruitment has access to over 80,000 candidates across various industries, all accessible through our highly trained and specialised recruiters. At RPO Recruitment, we have access to the most popular job portals and recruitment sites to enable us to hunt for those positions.
A leading fasteners and industrial supply company is looking for an experienced Internal Sales Trader with strong technical knowledge and excellent customer service abilities.
The ideal candidate will thrive in a fast-paced environment, provide accurate sales support, and assist customers across engineering, manufacturing, mining and construction sectors.
Responsibilities:
Manage high volumes of customer calls and emails, providing accurate quotations, lead times and product information.
Assist customers in selecting suitable fasteners based on application, material, coating, grade and standards.
Follow up on quotations to convert to orders and maintain strong customer relationships.
Accurately capture sales orders, confirm pricing and stock availability, and coordinate urgent deliveries with Warehouse and Procurement teams.
Provide customers with updates on order progress, backorders, shortages and delays.
Maintain customer records, price lists, backorder summaries and assist with stock takes and ERP updates.
Collaborate with External Sales Representatives and Management to meet sales targets.
Develop strong product knowledge across fasteners and related specifications (ISO/DIN/ASTM).
Requirements:
Matric (Grade 12).
2–3 years Internal Sales experience in fasteners, engineering or industrial supply (8+ years advantageous).
Strong customer service, communication and problem-solving skills.
Ability to work under pressure with fast turnaround expectations.
High accuracy, attention to detail and effective multitasking ability.
Computer literacy: ERP systems (Syspro, Q-Docs), MS Office and Outlook 365.
Professional, composed and customer-focused with strong interpersonal skills.
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