Internal Sales Trader at RPO Recruitment

Job Description

• A leading fasteners and industrial supply company is looking for an experienced Internal Sales Trader with strong technical knowledge and excellent customer service abilities.
• The ideal candidate will thrive in a fast-paced environment, provide accurate sales support, and assist customers across engineering, manufacturing, mining and construction sectors.

Responsibilities:

• Manage high volumes of customer calls and emails, providing accurate quotations, lead times and product information.
• Assist customers in selecting suitable fasteners based on application, material, coating, grade and standards.
• Follow up on quotations to convert to orders and maintain strong customer relationships.
• Accurately capture sales orders, confirm pricing and stock availability, and coordinate urgent deliveries with Warehouse and Procurement teams.
• Provide customers with updates on order progress, backorders, shortages and delays.
• Maintain customer records, price lists, backorder summaries and assist with stock takes and ERP updates.
• Collaborate with External Sales Representatives and Management to meet sales targets.
• Develop strong product knowledge across fasteners and related specifications (ISO/DIN/ASTM).

Requirements:

• Matric (Grade 12).
• 2–3 years Internal Sales experience in fasteners, engineering or industrial supply (8+ years advantageous).
• Strong customer service, communication and problem-solving skills.
• Ability to work under pressure with fast turnaround expectations.
• High accuracy, attention to detail and effective multitasking ability.
• Computer literacy: ERP systems (Syspro, Q-Docs), MS Office and Outlook 365.
• Professional, composed and customer-focused with strong interpersonal skills.

Closing Date 16 February 2026