Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- The role is responsible for developing and executing the strategy, vision, and roadmap for the client digital journey within the Digital team. This role champions digital transformation based on insights to gain strategic advantage.
- Key responsibilities include leveraging data-driven analysis to identify client behaviour trends and opportunities for improvement, integrating advanced analytics and AI for personalised experiences, and collaborating with cross-functional teams to turn insights into actionable initiatives.
- The role also provides expert digital leadership aligned with the Personal & Private Banking cluster strategy, establishes measurable KPIs for all initiatives, and ensures that results inform ongoing planning and prioritisation.
Job Responsibilities
- Build and execution the strategy, vision, and roadmap for client digital journey within Digital and Opti-channel, ensuring the team delivers on strategic initiatives, business objectives and client value.
- Champion digital transformation with relevant supporting teams and regulatory standards and internal policies, ensuring that new and existing digital solutions not only meet legal requirements but also set the benchmark for industry excellence and digital experience. Leverage compliance as a strategic differentiator, embedding robust governance practices and risk mitigation measures that drive trust, innovation, and a competitive edge in leading digital offerings.
- Provide data-driven analysis across digital channels to uncover client behaviour patterns, usage trends, bottlenecks and performance metrics. Leverage analytics tools to identify opportunities for enhancing engagement, conversion rates, and overall channel effectiveness. Collaborate with cross-functional teams to translate insights into actionable improvements and strategic initiatives.
- Lead the adoption and integration of next-generation data and analytics capabilities to drive deeper client insights, predictive modelling, and personalised digital experiences. Harness advanced analytics, artificial intelligence, and machine learning to anticipate client needs, optimise operational efficiency, and inform the ongoing evolution of the digital strategy. Establish compliant and controlled frameworks to use these tools at scale.
- Provide expert digital leadership and advisory support to ensure successful alignment with the Personal & Private Banking cluster strategy, ensuring deliver on business requirements, business case objectives, and measurable value.
- Establish clear metrics and KPIs for all actions and initiatives to ensure their impact is measurable and transparent. Integrate results into ongoing planning and prioritisation frameworks, enabling the team to unlock value efficiently and make data-informed decisions about initiative prioritisation and strategic focus.
- Continuously explore market opportunities, emerging technologies, and industry trends to identify and implement best-in-class digital solutions.
- Leverage emerging innovation insights to pilot, prototype, and incubate new digital solutions.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s degree (Data Analytics related)
- Honour’s degree in business, BCom IS, Engineering, Digital / Technology / Business Studies.
Preferred Certifications
Minimum Experience Level
- Digital, Data and Analytics related experience critical
- Minimum of 5 years’ experience in data and analytics led roles, with a strong track record of applying quantitative analysis, advanced analytics, or decision science to solve complex business problems and deliver measurable outcomes.
- Demonstrated track record in leading cross-functional teams, managing end-to-end product lifecycles, and delivering projects in a fast-paced, technology-driven environment.
- Experience should include responsibilities such as developing and implementing data-driven strategies, stakeholder engagement, and overseeing the integration of digital solutions to enhance business outcomes.
Technical / Professional Knowledge
- Consumer behaviour
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Microsoft Office
- Operations planning
- Organisational systems
- Principles of project management
- Relevant Nedbank product knowledge
Behavioural Competencies
- Planning and Organizing
- Decision Making
- Innovation
- Business Acumen
- Guiding Team Success
- Driving for Results
Closing Date: 25 June 2026
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Job Purpose
- This role is where your analytical expertise and strategic thinking will directly shape how the organisation delivers value. In this opportunity, you’ll bring clarity and structure to complex business needs, translating them into well‑defined epics, features, objectives, and user stories aligned to IIBA best practices and agile product‑delivery standards.
- You’ll help drive operational excellence by identifying process inefficiencies, resolving bottlenecks, and uncovering automation opportunities that enhance performance across the value chain.
- With a strong understanding of change‑management principles, you’ll support teams and stakeholders through transition, ensuring sustainable adoption of future‑state processes and continuous improvement.
Job Responsibilities
- Define the scope and estimations for process initiatives
- Conduct elicitation and collaboration tasks to obtain information from stakeholders.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Proactively plan process deliverables based on relevant project delivery method
Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
- Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation
- Ensure quality gates are met, including requirements clarity, sign offs, artefact standards, and compliance measures.
- Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
- Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
- Define the process end-to-end view (Operating model)
- Understand process improvement & Enterprise Architecture frameworks
- Understand advanced process measurement (tying value chain processes to corporate performance metrics)
- Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
- Ensure successful implementation of processes by evaluating benefit realisation
- In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
- Understand how change management integrates into the overall transformation initiative
- Develop communication plans that will facilitate the planned changes
- Develop mitigation strategies for cross-organizational impacts for process improvement projects
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used for process automation
- Ability to manage the capture of information in the BPM tools and review models for compliance with standards
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Understand current and emerging technology landscape and how it can be used in the BPM context
- Understand all the regulatory and compliance drivers for the business within their customer domain.
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
Essential Qualifications - NQF Level
Preferred Qualification
- Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
Preferred Certifications
- LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis
Minimum Experience Level
- 7 - 10 years
- 3 - 5 years managerial experience
- Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
Technical / Professional Knowledge
- Business principles
- Principles of project management
- Relevant regulatory knowledge
- Management information and reporting principles, tools and mechanisms
- Presentation Skills
- System Development Life cycle(SDLC)
- Functions specific policies procedures and systems knowledge
- Modelling-EPC/BPMN/UML
- Process Measurements
- Analysis
- business consulting and facilitation skills
- People Skills
- Client focused process Design
- Process management Principles
- Business consulting and facilitation
Behavioural Competencies
- Decision Making
- Facilitating Change
- Influencing
- Continuous Improvement
- Building Partnerships
- Customer Orientation
Closing date - 25 May 2026
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Job Purpose
- To manage and deliver architectural projects within agreed scope, budget, and timelines, while driving innovation-led design management across multidisciplinary environments.
- The role integrates architectural design thinking and agile practices to translate strategic concepts into practical, high-value built environment solutions, ensuring teams are aligned, effective, and focused on delivering impactful, user-centric outcomes.
Job Responsibilities
- Lead the end-to-end delivery of digital banking design and transformation initiatives using agile and iterative methodologies, ensuring alignment to customer experience goals and strategic business objectives.
- Drive human-centered design practices by facilitating customer journey mapping, service blueprinting, and design thinking workshops to identify pain points and co-create innovative solutions.
- Translate customer insights, personas, and UX principles into actionable project deliverables, ensuring solutions are intuitive, relevant, and enhance the overall customer experience.
- Champion innovation and continuous improvement by integrating emerging digital banking trends, fintech capabilities, and automation opportunities (including AI awareness) into project outcomes.
- Facilitate cross-functional collaboration across business, technology, UX/UI, and operations teams to ensure seamless omnichannel service design and delivery.
- Provide expert guidance to project teams on agile frameworks, tools, and design-led delivery approaches, while fostering strong team dynamics and a culture of experimentation and learning.
- Establish and maintain strong stakeholder relationships through effective engagement, storytelling, and communication of insights, project progress, and value delivered.
- Define and manage project scope, timelines, budgets, and resource allocation, ensuring alignment with business requirements, governance standards, and customer value outcomes.
- Ensure accurate cost estimation and commercial viability by aligning project deliverables with client requirements, financial objectives, and performance metrics.
- Apply data-driven decision-making by leveraging analytics, performance metrics, and customer feedback to guide prioritisation, measure success, and optimise delivery.
- Manage stakeholder engagement strategies across diverse groups, ensuring clarity of roles, expectations, and participation throughout the project lifecycle.
- Lead change management and impact assessments across processes, systems, and roles, ensuring successful adoption of new digital solutions and ways of working.
- Ensure governance, risk, and compliance requirements are integrated into project delivery within the banking regulatory environment.
- Track and ensure realisation of defined business and customer benefits, escalating risks or deviations proactively.
- Deliver projects within agreed scope, time, and budget, while maintaining high standards of quality, innovation, and customer-centricity.
- Conduct post-implementation reviews, retrospectives, and continuous improvement sessions to embed learning and enhance future delivery effectiveness.
Experience
- 8 – 10 years’ experience in Project Management, with a strong track record of leading complex, multi-disciplinary projects within tight deadlines, preferably in construction, fit-out, or digital banking environments.
- 5+ years’ experience in Architectural Design / Interior Architecture, with demonstrated expertise in conceptual design, spatial planning, and delivery of innovative, client-centric environments.
- Proven experience in architectural design innovation within digital banking or retail environments, incorporating customer journey mapping, human-centered design principles, and experiential space design to enhance client and user engagement.
- Strong capability in translating customer insights, personas, and service design frameworks into functional, aesthetically compelling, and commercially viable architectural concepts.
- 5+ years’ experience within construction and fit-out environments, with hands-on involvement across the full project lifecycle (design development, coordination, construction, and delivery).
- Demonstrated experience in commercial, retail, or financial services design rollouts, including multi-site implementations and branch transformation initiatives.
- Solid background in build-fit (fit-out) projects within financial or retail sectors, with the ability to conceptualise client requirements and translate them into detailed, design-led project plans.
- Experience delivering turnkey projects, ensuring alignment and integration across architecture, design, construction, and technology teams.
- Strong understanding of the construction process, regulatory requirements, and project sequencing, with effective management of contractors, consultants, and cross-functional teams.
- Advanced proficiency in BIM (Building Information Modelling) is essential, with strong experience in:
- Autodesk Construction Cloud (ACC / BIM 360) for project collaboration and coordination
- Revit for architectural modelling, documentation, and design development
- Enscape (or similar rendering tools) for high-quality visualisation and client presentations
- Familiarity with digital collaboration and design tools that support agile, design-led project delivery (e.g., Miro, Figma, or similar platforms) will be advantageous.
- Proven ability to balance innovation, customer experience, cost efficiency, and operational requirements, ensuring high-quality project outcomes aligned to business strategy.
- Demonstrated leadership capability, with strong communication, stakeholder engagement, and presentation skills, particularly in articulating design concepts, customer journeys, and digital experience strategies to senior stakeholders.
People Specification
- Matric / Grade 12 / National Senior Certificate
- A recognised Project Management certification or diploma (e.g. PMP, PRINCE2, or equivalent) will be advantageous.
- A formal qualification in Architectural Design / Interior Architecture is essential, with demonstrated application in commercial, retail, or financial environments.
- Willingness and ability to travel nationally between project sites/campuses as required to support project delivery, stakeholder engagement, and on-site coordination.
Technical / Professional Knowledge
- Industry trends
- Relevant software and systems knowledge
- Principles of financial management
- Cluster Specific Operational Knowledge
- Principles of project management
- Communication Strategies
- Decision-making process
- Governance, Risk and Controls
- Financial management
- Information Technology concepts
Behavioural Competencies
- Influencing
- Customer Orientation
- Earning Trust
- Continuous Learning
- Monitoring Information
- Leveraging Feedback
- Planning and Organizing
Closing Date - 29 May 2026
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Job Purp7ose
- To provide client service by applying sound credit risk management principles with approved credit mandates through management of a designated portfolio of clients across multiple products enabling Nedbank to reduce the cluster impairment charge with the view to rehabilitate the client, in line with the business or individual turnaround strategy.
Key Deliverables
- Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance {motor vehicles/yellow} goods.
Job Responsibilities
- Approve annual review of facilities by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Analyse/Assess individual and juristic financial statements.
- Develop client exit or rehabilitation strategies by conducting inter-alia review of client facilities.
- Ensure policies and processes are followed within mandated signatories including checking and confirming the sign-off.
- Ensure policies and procedures are followed by reviewing recommended submissions from other parties.
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
- Approve funding by making decisions based on the credit risk policy guideline and credit norms in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Implement sound credit risk management by providing advice on specialized credit risk matters to cross functional teams and direct reports, where applicable
- Recommend enhancement to processes by constantly seeking innovative improvements to the credit systems.
- Motivate staff where applicable to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes
Minimum Experience Level
- Minimum 5 years' experience in a Credit role in a Banking environment
- Minimum 5 years' experience Analysing and Assessing individual and juristic financials.
Preferred Qualification
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Strategic planning
- Management information and reporting principles, tools and mechanisms
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Job Purpose
- To analyse; interpret; collate and present financial and non-financial information in order to drive strategy; enable decision making and support Nedbank Business Units; as per the business strategy.
Job Responsibilities
- Prepare and deliver daily, weekly, and monthly financial reports within strict deadlines
- Own the production and maintenance of reporting packs, including analysis and insightful commentary
- Run and refresh high-frequency financial reports to reflect real-time business activity
- Ensure the accuracy and integrity of the general ledger through ongoing review and control processes
- Perform daily and monthly balance sheet reconciliations, investigating and resolving variances
- Conduct robust quality control checks to ensure accurate postings, completeness, and compliance
- Proactively identify, investigate, and resolve errors, discrepancies, and control gaps
- Analyse financial results to identify trends, risks, and key performance drivers
- Provide clear, actionable insights to support business decision-making
- Translate financial data into meaningful business context, not just reports
- Respond to ad hoc and urgent reporting requests in a fast-paced, deadline-driven environment
- Provide timely, accurate financial insights to support operational and tactical decisions
- Support journal processing impact analysis through frequent report updates
- Support the preparation of budgets and forecasts by analysing trends and business inputs
- Monitor performance against forecasts and highlight key variances and risks
- Build strong relationships through reliability, responsiveness, and high-quality delivery
- Communicate financial information clearly to both technical and non-technical stakeholders
- Identify and drive improvements in reporting processes, controls, and systems
- Enhance efficiency, turnaround time, and accuracy in financial reporting
Essential Qualifications - NQF Level
Preferred Qualification
Minimum Experience Level
- 3–5 years’ experience in hands-on financial reporting, accounting, and reconciliations, with exposure to high-volume, deadline-driven environments.
- Experience within financial services.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
Behavioural Competencies
- Applied Learning
- Communication
- Collaborating
- Initiating Action
- Work Standards
- Managing Work
Closing Date: 28 May 2026
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Job Purpose
- To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.
Job Responsibilities
- Validate client and supporting information by assessing the contents of the documents.
- Analyse credit applications by assessing serviceability of the funding applied for.
- Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
- Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
- Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
- Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
- Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
- Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
- Manage daily activities of direct reports by monitoring the staff output.
- Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Requirements
- NQF Level 7 or Higher in a Financial or Banking related field essential
- CIMA, Credit management degree or equivalent will be advantageous.
- Valid driver's license and own reliable vehicle
- Min 5 Years’ Credit Assessment / Credit Evaluation and decisioning experience within Banking environment
- Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations.
- Firm understanding of legalities associated with lending and collateral
- 1 – 2 Years’ experience in a Team Management / Supervisory would-be advantage
- Proven track-record on managing a large book.
- Must be prepared to travel
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
Behavioural Competencies
- Communication
- Customer Focus
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
Closing Date - 1 June 2026
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Job Purpose
- The role exists to support effective conduct risk management through specialist conduct risk analytics, structured reporting, and operational enablement, enabling informed decision‑making and robust governance oversight.
- The role provides analytical insight into conduct risk drivers and client outcomes, ensures accurate and timely conduct risk reporting across governance committees, and delivers operational administration that underpins the effective functioning of conduct risk forums, remediation tracking, and regulatory and team deliverables.
- In fulfilling this role, the Specialist supports the Head: Conduct Risk Reporting, Analytics and Operations by translating data into actionable conduct risk insights, maintaining reporting and operational disciplines, and ensuring conduct risk information is credible, consistent, and regulator‑ready. The role exercises independent professional judgement within defined frameworks and contributes to sustained fair client outcomes and regulatory compliance.
Job Responsibilities
Conduct Risk Analytics
- To generate meaningful, decision relevant insights on conduct risk exposures, root causes, and client outcomes through robust analysis of data across the conduct risk value chain.
Key Responsibilities
- Perform quantitative and qualitative conduct risk analysis using data sources such as complaints, incidents, regulatory breaches, monitoring outcomes, assurance findings, and client feedback.
- Identify emerging conduct risk trends, patterns, and hotspots, including drivers of client detriment, mis selling, disclosure failures, consent failures, and vulnerable customer impacts.
- Support the development and maintenance of conduct risk indicators and metrics, ensuring alignment to conduct risk frameworks, TCF/COFI outcomes, and business activities.
- Conduct deep dive analyses into material conduct risk themes to support escalation, management action, or regulatory engagement.
- Translate analytical findings into clear, outcome focused insights for senior stakeholders and governance committees.
- Support scenario analysis and thematic reviews to inform proactive conduct risk management
Conduct Risk Reporting
- To ensure consistent, accurate, and high quality conduct risk reporting that enables effective governance oversight and informed executive decision making.
Key Responsibilities
- Produce regular and ad hoc conduct risk reports, dashboards, and committee packs for management, risk committees, and governance forums.
- Ensure conduct risk reporting is accurate, timely, complete, and consistent, with appropriate commentary on trends, emerging risks, and outcomes.
- Draft executive level insights that clearly articulate conduct risk concerns, impacts on clients, and management responses.
- Support reporting aligned to internal governance requirements and external regulatory expectations, including requests from regulators where relevant.
- Maintain reporting standards, templates, and methodologies to support comparability and trend analysis over time.
- Validate the integrity of conduct risk data used in reporting and escalate data quality or completeness issues
Job Responsibilities Continue
Conduct Risk Operations and Operational Administration
- To provide operational discipline, coordination, and administrative support that enables the effective functioning of conduct risk governance, remediation tracking, and reporting processes.
Key Responsibilities
- Provide operational support to conduct risk governance forums, including agendas, packs, minutes, action tracking, and follow ups.
- Maintain and administer conduct risk registers, issue logs, action plans, and remediation trackers, ensuring accurate status, ownership, and timelines.
- Support coordination of conduct risk inputs across business units, risk functions, and assurance providers.
- Assist with the operational execution of regulatory submissions, thematic reviews, and internal assurance processes relating to conduct risk.
- Ensure consistent documentation and audit trails to support internal governance and regulatory review.
- Support continuous improvement of conduct risk operational processes, tools, and workflows.
- Act as a key enablement function for the Head: Conduct Risk Reporting, Analytics and Operations, ensuring reporting and governance processes run effectively.
Frameworks and Controls
- Support the implementation and maintenance of conduct risk frameworks, policies, and standards.
- Ensure controls are applied consistently and highlight gaps or weaknesses.
- Contribute to continuous improvement of conduct risk management practices.
Stakeholder Engagement
- Provide professional conduct risk advice to business and risk stakeholders.
- Support collaborative working relationships through credible and consistent input.
- Influence awareness and understanding of conduct risk through engagement and guidance.
People Specification
- Analytical Thinking – translating data into conduct risk insight.
- Professional Judgement – assessing conduct risk severity and client impact.
- Attention to Detail – ensuring reporting and governance accuracy.
- Stakeholder Engagement – supporting senior stakeholders through credible insight and operational excellence.
- Ethical Decision‑Making – consistently prioritising fair client outcomes.
- Strong organisational and coordination skills.
- Experience in committee administration, issue management, or risk operations.
- Ability to manage multiple deliverables with disciplined follow‑through.
- Strong written communication skills, with the ability to articulate conduct risk issues clearly and succinctly for executive audiences.
- Experience in risk or conduct risk reporting within a regulated environment.
- High attention to detail and commitment to data integrity.
- Strong analytical capability, including data interpretation, trend analysis, and root cause identification.
- Working knowledge of conduct risk data sources and conduct risk taxonomies.
- Ability to link analytics to client outcomes, regulatory expectations, and conduct risk frameworks.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Relevant Degree or Advanced Diploma aligned to risk, compliance, or regulatory disciplines.
- Honours Degree in Risk Management, Compliance, Law, or related discipline.
Minimum Experience Level
- Minimum of 5+ years’ experience in conduct risk, compliance, or risk management within a regulated environment.
- 3 - 5 years’ experience in conduct risk oversight, monitoring, or advisory roles
Closing Date: 2 June 2026
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Job Purpose
- To add value and provide support to business through market research, effective analysis of data and financial management to ensure that Personal Banking meets financial objectives.
- Supporting and adding value to the organisational budgeting, pricing processes and financial performance. Valuate the profitability of all products within Personal Banking. Create new and maintain existing Joint Venture servicing and support processes.
People Specification
- Strong analytical capability with the ability to consolidate data and identify trends
- Sound understanding of financial accounting, financial management, cost & management accounting, and technical accounting
- Ability to think creatively, innovate, and contribute to continuous improvement initiatives
- Experience in conceptualising processes, procedures, and product enhancements
- Strong stakeholder management skills with the ability to influence and secure buy-in
- Proven ability to build and maintain effective relationships with internal and external stakeholders
- Ability to collaborate effectively within cross-functional teams
- High level of integrity, ethics, and confidentiality
- Strong conflict resolution and team dynamics management skills
- Ability to communicate complex information clearly to various stakeholders
- Knowledge of industry trends, benchmarking practices, and relevant systems/tools
Job Responsibilities
- Meet financial objectives by supporting and adding value to the organisational budgeting and pricing processes.
- Valuate the profitability of identified products within Personal Banking. Provide meaningful recommendations, explanations and highlights of concerns.
- Maintain and enhance volume incentive and profitability tracking processes.
- Manage and direct the market research process and analysis of financial and market related data to determine the value and feasibility of new potential Personal Banking Joint Ventures. Provide meaningful recommendations, explanations and highlights of concerns.
- Maintain and enhance Personal Banking Joint Venture servicing and support processes.
- Participate in internal and external forums and committees to share and acquire understanding of factors influencing the business and the Group.
- Meet internal and external customer requirements to ensure adherence to service level agreements.
- Deliver business, client and relationship results and build collaborative relationships with stakeholders through interaction.
- Meet deadlines and targets through prioritising effectively, planning and communicating.
- Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
- Achieve business objectives within specific timeframes by scheduling and coordinating activities and identifying appropriate resources to perform these activities.
- Meet business objectives by making timeous and informed decisions.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Bachelor of Commerce (BCom) in Financial Management, Accounting, or a related discipline
AND/OR
- A Chartered Accountant (CA(SA)) qualification
Minimum Experience Level
- Minimum of 3 years’ experience in the Banking or Financial Services industry, specifically within a Finance environment (including articles).
Technical / Professional Knowledge
- Banking procedures
- Business principles
- Business writing
- Cluster specific operations
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
Behavioural Competencies
- Applied Learning
- Communication
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
Closing Date: 28 May 2026
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
Advert closing date: 29/05/2026
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credits
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credits
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Minimum Experience Level
- 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
- 2 - 3 years in a Customer Service / Client facing role
Requirements
- Matric / Grade 12 / National Senior Certificate
- Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
- 120 FAIS Credits
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
go to method of application »
Job Purpose
- The candidate requires extensive knowledge across the Card and ATM landscape. This role is fundamental to sustaining the cadence of requirements delivery, maintaining operational stability, and driving the strategic execution of multiple high priority initiatives.
- The position manages a complex and high-impact portfolio spanning multi-domain assets, high-risk components, and cross-platform dependencies (CAMS, Postilion and FlexCube)
Job Responsibilities
- Oversee and drive delivery of critical priority, many requiring expert input to commence or continue development.
- Managing BAU priority items, including transitioning items to critical status and ensuring business continuity.
- Managing escalation and execution as these become business critical.
- Ensure governance of patterns, standards, and best practices for Card and ATM solutions.
- Define and steer technical roadmaps, ensuring alignment with strategic business objectives.
- Conduct code and design quality assurance to maintain system integrity.
- Provide expert advisory support to Engineering Leads and Architecture teams.
- Coach and mentor team members, supporting capability uplift across the platform.
- Safeguard business, operational, and compliance interests by maintaining delivery schedules, platform stability, and audit readiness.
Qualifications
- Bachelor’s degree in computer science, Engineering, or a related field (required).
- Relevant certifications in project management, agile delivery, or system architecture (preferred).
Experience
- Significant experience (minimum 5-7 years) in managing Card and ATM systems or similarly complex, high-risk, multi-domain portfolios.
- Proven background in technical leadership, delivery governance, and cross-functional team management.
Skills and Competencies
- Deep expertise in Card and ATM platforms, patterns, and standards.
- Strong technical acumen in roadmap definition, design assurance, and compliance.
- Excellent problem-solving, risk management, and incident resolution skills.
- Effective communicator and capable mentor, fostering team growth and alignment.
- Ability to work under pressure and prioritise delivery of critical initiatives.
Personal Attributes
- Strategic thinker with a hands-on approach to technical and operational challenges.
- Resilient, adaptable, and committed to upholding high standards of governance and compliance.
- Collaborative and influential in cross-functional teams.
Working Conditions
- Full-time, with occasional extended hours as required to meet business-critical deadlines.
- Primarily on-site, with flexibility for hybrid work arrangements as agreed.
- Some travel may be required for project delivery or stakeholder engagement.
Method of Application
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