SANBS is a not-for-profit organisation; therefore, ownership of its assets does not vest in its members. In the event that SANBS should stop operating, its assets would have to be transferred to an organisation with similar goals and objectives. SANBS provides an essential service within South Africa and is rated amongst the best in the world in the provi...
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Introduction
- The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1 Financial
- Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
- Maintains and validates equipment to ensure that repairs are done timeously.
- Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
KPA 2 Customer Stakeholder
- Manages stakeholder relations at the blood drive and/or donor centre.
- Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
- Asks Donor to read pamphlets/posters before medical assessment.
- Helps donors to complete donor forms and clarify any query they might have.
- Addresses and/or report all complaints to the in-charge before or by the end of the shift.
- Ensures that customer needs and priorities are understood at all times.
- Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.
KPA 3 Internal Processes
- Collects whole blood and/or apheresis units to meet assigned target.
- Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
- Assists with setting up the blood drive in time for the arrival of donors.
- Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
- Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
- Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
- Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
- Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
- Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
- Conducts confidential assessment (risk behaviour interview) with potential donors.
- Educates donors on high-risk behaviour.
- Prepares blood pack with the scale to ensure that correct volume of blood is collected
- Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
- Cares for donor during donation including providing refreshments and education.
- Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
- Completes all documentation post-donation and any additional reports/information as required.
- Provides post-donation care and advice.
KPA 4 Learning and Growth
- Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
- Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
- Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.
KPA 5 Governance
- Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
- Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
- Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
- Maintains a safe environment by ensuring that safety procedures are followed as per SOP.
Minimum requirements
Education
- Diploma / Degree in General Nursing Sciences.
- Code B or EB Manual driver’s license.
Experience and knowledge requirements
- 2 years Registered Professional Nursing experience.
Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
- Relevant SANBS policies and Procedures.
- Standards of Practice for Blood transfusion in SA.
Apply by: 15 July 2026
go to method of application »
Introduction
- The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).
Job description
KEY PERFORMANCE AREAS (KPAS)
KPA 1 Financial
- Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
- Maintains and validates equipment to ensure that repairs are done timeously.
- Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.
KPA 2 Customer Stakeholder
- Manages stakeholder relations at the blood drive and/or donor centre.
- Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
- Asks Donor to read pamphlets/posters before medical assessment.
- Helps donors to complete donor forms and clarify any query they might have.
- Addresses and/or report all complaints to the in-charge before or by the end of the shift.
- Ensures that customer needs and priorities are understood at all times.
- Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.
KPA 3 Internal Processes
- Collects whole blood and/or apheresis units to meet assigned target.
- Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
- Assists with setting up the blood drive in time for the arrival of donors.
- Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
- Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
- Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
- Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
- Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
- Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
- Conducts confidential assessment (risk behaviour interview) with potential donors.
- Educates donors on high-risk behaviour.
- Prepares blood pack with the scale to ensure that correct volume of blood is collected
- Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
- Cares for donor during donation including providing refreshments and education.
- Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
- Completes all documentation post-donation and any additional reports/information as required.
- Provides post-donation care and advice.
KPA 4 Learning and Growth
- Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
- Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
- Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.
KPA 5 Governance
- Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
- Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
- Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
- Maintains a safe environment by ensuring that safety procedures are followed as per SOP.
Minimum requirements
Education
- Diploma / Degree in General Nursing Sciences.
- Code B or EB Manual driver’s license.
Experience and knowledge requirements
- 2 years Registered Professional Nursing experience.
Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures
- Relevant SANBS policies and Procedures.
- Standards of Practice for Blood transfusion in SA.
Apply by: 15 July 2026
go to method of application »
Introduction
- Qualified Blood Bank Technician To perform routine testing functions (manual and automated) in blood banks including but not limited to, compatibility, post-natal and preliminary transfusion reaction investigations according to Standard Operating Procedures and the Standards of Practice for Blood Transfusion in South Africa.
- Qualified Blood Bank Technologist To perform routine testing functions in Blood Banks including but not limited to, compatibility, postnatal and preliminary transfusion reaction investigations.
- To check and verify test results performed by Registered Blood Bank Technicians, Registered Trainee Technicians and Registered Student Technologists.
Job description
Qualified Blood Bank Technician
KPA 1 Operational Objectives
- Perform all operational functions (manual and automated) according to Standard Operating Procedures (SOP) and within the required timeframes:
- Check blood and blood product stock levels. Report expired units.
- Receive reagents and proficiency tests and store them in designated areas at the correct temperature.
Dispose of waste according to SOP:
Prepare documentation for waste traceability:
- Collect and place medical waste containers in the designated area daily for removal and disposal by the approved waste removal company.
- Check weighing of waste by the waste disposal company.
KPA 2 Instrument and Laboratory Maintenance
- Perform daily cleaning of work area, cold rooms, fridges, freezers and all blood banking equipment according to SOP and record the information.
- Check that all equipment and instrumentation is in working order. Report any defects to the Supervisor.
- Monitor the temperature of all equipment used to store blood and blood products and record the information. Report any problems to the Supervisor.
KPA 3 Quality and Risk Objectives
- Ensure that all policies, documentation and SOPs are read, understood and maintain competency.
- Comply with Standard of practice, SHEQ and accreditation requirements.
- Contribute to and participate in continuous safety and quality improvement.
- Perform processes to ensure that the number of minor and major deficiencies amount to less than the agreed amount per site.
KPA 4 Customer Relations
- Document customer complaints / Compliments / queries and forward documentation to the Supervisor.
- Interact professionally and courteously with internal and external customers.
Blood Bank Technologist
KPA 1 Operational Objectives
- Perform all operational functions (manual and automated) according to Standard Operating Procedures (SOP) and within the required timeframes:
- Report situations where the critical and non-critical consumables are not available after hours to the Blood Bank (BB) Supervisor.
- Deputise for Shift Supervisor/BB Supervisor when absent or unavailable.
- Receive reagents and proficiency tests and store them in designated areas at the correct temperature.
Dispose of waste according to SOP:
- Prepare documentation for waste traceability:
- Collect and place medical waste containers in the designated area daily for removal and disposal by the approved waste removal company.
- Check weighing of waste by the Waste Disposal Company.
KPA 2 Specialist Technical functions
- Check and verify test results performed by registered technicians, registered trainee technicians and registered student technologists.
- Assist BB Supervisor with training and competency assessments.
- Perform secondary testing, including but not limited to, problem cross matches, postnatal, antibody investigations and preliminary transfusion reaction investigations within required timeframes and according to SOP specifications.
KPA 3 Quality and Risk Objectives
- Check equipment to ensure that all instrumentation and equipment is in working order according to SOP criteria.
- Check blood and blood product stock levels, including identifying and reporting of expired units.
- Ensure that all policies, documents and relevant SOP’s are read and understood and maintain competency for the stipulated standard operating procedures.
- Comply with standards of practice, accreditation, QC testing, proficiency testing and safety requirements and contribute to and participate in continuous quality improvement.
- Strive to remain well informed of current developments to promote knowledge sharing as well as to ensure acquisition of required CPD points according to IPA specifications.
- Assist the BB Supervisor with Risk tasks allocated within the agreed timeframes.
KPA 4 Instrument and Laboratory Maintenance
- Perform daily cleaning of work area, cold rooms, fridges, freezers and all blood banking equipment according to SOP and record the information.
- Check that all equipment and instrumentation is in working order. Report any defects to the Supervisor.
- Monitor the temperature of all equipment used to store blood and blood products and record the information. Report any problems to the Supervisor.
KPA 5 Customer relations
- Document customer complaints / compliments / queries and forward documentation to the BB Supervisor.
- Interact professionally with medical staff and ensure an adequate and efficient response to routine queries.
KPA 6 General Functions
- Perform Shift Supervisor functions and other related duties when required so as to facilitate the efficient running of the laboratory.
- Perform miscellaneous routine laboratory tasks and other job-related duties when required by the supervisors and other senior staff so as to facilitate efficient running of the laboratory.
- Attend meetings to ensure that relevant information is acquired.
SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)
- Overtime as and when required.
- Shift work and weekend duties as scheduled.
- Occasional local and national travel.
- Call out system.
- General physical health and reasonable endurance and mobility.
- Proficient eye-sight.
Minimum requirements
Education
- HPCSA Registered Biomedical Technician / Technologist (Blood Transfusion).
Experience and knowledge requirements
- As per HPCSA registration requirement as Medical Technician / Technologist (Blood Transfusion).
- Other (knowledge and skills), e.g. understanding of relevant legislation; knowledge of relevant company procedures.
- Computer Literacy in MS Word, Excel and Outlook.
SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)
- Overtime as and when required.
- Shift work and weekend duties as scheduled.
- Occasional local and national travel.
- General physical health and reasonable endurance and mobility.
- Detail conscious.
- Proficient eye-sight.
- Person cannot be colour blind
Apply by: 15 July 2026
go to method of application »
Introduction
- The Incumbent will be responsible for leading design, development and execution of organization-wide Talent and Organization Effectiveness strategy programmes, frameworks and policies to support a continuous learning culture.
- Responsible for providing leadership to multiple and varied strategic organizational effectiveness (OE), organizational change management (OCM), team effectiveness (TE) and/or organizational design (OD) initiatives and occupational wellness and programs at an organization and business unit level.
- To initiate and source or facilitate change processes to build a performance culture aligned to SANBS values and strategy. Accountable for the SANBS wide strategic workforce planning
Job description
Key Performance Areas
KPA 1 Strategic Business planning and Strategic Strategic Worforce planning
- Develop relevant financial strategic objectives (incorporating medium to long term objectives) and business plans for the OD & Wellness departments in line with HR Strategy.
- Collaborate with Chief Human Capital Officer (CHCO) and senior HR management team to develop long term strategic workforce plans for the division.
- Manage the SANBS workforice planning cycle.
- Participate in partner divisional business planning sessions and coordinate activities related to worforce planning.
- Communicate the worforce planning cycle to stakeholders and monitor implementation in divisions.
- Identify people risks on an enterprise and HCM divisional level and develop plans to mitigate and reduce risk.
- Assist the CHCO with the development of national initiatives for the division and develop project plans for implementing agreed decisions.
- Develop and manage budget for area of responsibility.
- Prepare department cost centre report monthly with explanation of variances and corrective action taken.
- Approve expenditure as per defined limits.
KPA 2 Enable And Ensure An Effective OD Strategy That Guides Employee Commitment
Towards Organisational Values And Performance.
- Develop an OD strategy and policy that guides employee engagement and commitment in support of achieving organisational strategy and objectives.
- Ensure that the SANBS vision, values and strategies are meaningfully translated throughout all levels of organisation into specific behaviours and practises that will reflect the desired organisational culture.
- Build the organisations capacity to embrace and capitalise on change by introducing interventions such as Change Management workshops, teambuilding, etc.
- Develop, review and update Performance management policies and procedures.
- Continuously review and improve the organisational Performance Management system and processes and ensure that the performance management is consistently implemented across the organisation and aligned to SANBS strategy.
- Analyse Performance management results and provide feedback to Exco regarding progress and trends.
- Ensure that a moderation process is in place.
- Ensure that managers and employees are capacitated to use the Performance management system.
- Make recommendations to Exco and HR board sub committee regarding the alignment of performance ratings to annual remuneration reviews and discretionary bonus systems to enhance talent retention.
- Maintain performance management database and prepare and update various performance reports.
KPA 3 Design Interventions That Support The Implementation Of Organisational Development
Strategy.
- Ensure that proposed OD and Change Management interventions are aligned with SANBS business strategy and design or source relevant solutions.
- Raise the capability of managers in understanding Organisational development issues by providing coaching, training and advise to them.
- Ensure that principles of organisational design process, policies and procedures are in place to optimise the in accordance to business requirements.
- Ensure that the Job Evaluation system remains consistent and relevant.
- Implement organisational design.
- Manage quality control of role profile development.
- Implement alignment of the individual performance to the organisational performance, business strategy appreciation and alignment.
KPA 4 Drive Organisational Transformation
- Ensure the Employment Equity strategies, policies and procedures remain relevant and facilitate organisational transformation.
- Ensure plans and reports are in place as per legislative requirements.
- Ensure the maintenance of the EE SD Committee and provide on-going advice and development
- Implement required interventions to promote transformation.
KPA 5 Management Oversight Of Employee Wellness Processes
- Ensure the Employee Wellness strategy policies and procedures remains relevant and promote good employee wellness practices by researching and reporting on these.
- Ensure the Employee Wellness and Occupational Health practices remain relevant taking into consideration appropriate legislation and develop and maintain high quality of organisational support.
- Manage relationships with relevant suppliers in a cost effective manner to ensure maximum return on investment to the organisation.
- Design and implement a system to ensure talent management and service delivery to internal stakeholders.
- Ensure agile occupational health and wellness programs to adapt to the business strategy.
KPA 6 People Managed To Achieve Operational Objectives
- Conduct performance management and monitor performance on ongoing basis through mentoring, coaching, and reviews according to agreed timeframes and take appropriate steps to correct problems.
- Track & drive individual development plans for all staff by identifying general training and staff development needs & ensuring that staff attend organised training programme.
- Deal with grievances, conflict and disciplinary issues and take appropriate corrective actions in accordance with SANBS Policy on matters related to misconduct & incapacity (performance & illhealth), with a view to improving productivity.
- Ensure regular two-way communication with staff on all general staff matters such as Principles of Excellence, team building, SOP’s, policy changes, etc. to ensure understanding, required competency as well as compliance with SOP criteria and Good Laboratory Practice Guidelines.
- Monitor and control staff time-keeping records, general and specific absenteeism trends and overtime worked to ensure adherence to SANBS HR policy and relevant legislation and take appropriate corrective action where necessary.
- Implement the Broad Based Black Economic Empowerment strategy and targets.
- Attend information meetings and appropriate training sessions as required, to remain informed of current field-related developments, to promote knowledge sharing where relevant according to IPA specifications.
- Implement Integrated reporting for the division.
Cognitive
- Analytical Thinking and Attention to Detail.
- Change Management.
- Holistic / Big Picture.
- udgement and Decision-making.
- Problem Solving.
- Planning, Organising and Monitoring.
- Emotional intelligence
Personal
- Assertiveness.
- Strong Ethical behaviour.
- Excellence Orientation.
- Resilience and Stress Management
- Self-Management.
Interpersonal
- Communication
- Conflict Management.
- Knowledge Sharing
- Organisational Awareness.
- Management Relationship Building
- Teamwork.
- Customer Service Orientation.
Prof. technical
- Systems Competence.
- Business and Financial Acumen.
- Best Practice Thinking.
- Accounting Practice.
Leadership
- Practical Execution Management.
- Strategic leadership
- Helicopter view and strategic alertness
Minimum requirements
- Degree in Org Psych. Or HR related field.
- An Honours degree or Post Graduate Diploma in Organisational Development will be an added advantage.
- MBA or related will be an advantage.
Experience and knowledge requirements
- Minimum of 10 years’ experience in HR plus 5 years in Organisational development and change management that has demonstrated impactful outcomes.
- 5_8 years’ Management experience.
- Experience in formulating and implementing change and organisational strategies essential.
- Extensive expertise and experience in designing and implementing leadership capability review and development initiatives, competency frameworks, performance management, career development, talent management and succession processes.
- Ability to collaborate cross-functionally, build and manage relationships with key stakeholders, influence management and executives and ability to transfer knowledge to build capabilities in HR partners and others.
Other (knowledge and skills)
- Emotional hardiness as this role requires the handling of sensitive issues in that entrenched belief system will be challenged.
- MS Office (Advanced).
- SAP.
- Driver’s License.
- Employment Equity and related labor.
- Legislation.
- Occupational health and safety orientation
- Risk management.
- Business strategy experience.
Apply by: 15 July 2026
go to method of application »
Introduction
- Provides an effective, efficient, fair, competitive and transparent buying service to the organisation, and in addition coordinates and controls the purchasing/procurement function on the SAP system to ensure effective cost control.
Job description
KEY PERFORMANCE AREAS
KPA 1: Provides An Effective Fair, Competitive And Transparent Procurement/ Buying Service To The Organisation
KPI
- Negotiate and conclude supply/maintenance price update with suppliers by requesting new price proposal from suppliers/ vendors.
- Review schedule/contract agreements timeously according to negotiated review dates submitted by tender/contract office.
- Procure goods and services that meet user requirements and the agreed organizational service level and standard on time and ensure contractual obligations are met in full in terms of price, quality and timing.
- Draw up of Request for Proposal for submission to vendor by creating RFQ on SAP based on user specification and evaluate for recommendation all low risk transactions as allocated by the Business Partner, irrespective of the value.
- Obtain and analyse quotes per purchase orders depending on the nature and value of the material or service and run price comparison and maintain Quotation processing on SAP.
- Administer Orders in SAP by placing orders locally, nationally and internationally and ensuring expedition thereof by ensuring that goods and services received comply with order specifications.
- Adhere to company procedures, authority levels when purchasing and contract terms, by obtaining correct approval and affording special attention to high value/strategic items and products and prioritization thereof with respect to quality control specifications.
- Generate orders as specified from SAP Materials Requirement Planning reports and liaise with stores to ensure timeous stock turn-over.
- Monitor supplier price adjustments to ensure it is within costing parameters as detailed in the contract and deal with discrepancies by managing service providers’ performance and by ensuring that they meet SANBS delivery date.
- Coordinate inbound and outbound logistics with shipping service providers for transport of Products/ material to site by contracting shipping agents to facilitate delivery of materials.
- Ensure the at all purchase orders are delivered on time and vendors reminded about their obligation by sending SAP Reminder Letters to vendors.
- Coordinate payment terms and the processing of payments to vendors with Account Payable Division on a daily basis to ensure timeous payment of vendors.
KPA 2: Facilitates Submission Of Samples To QA To Ensure Conformance To SANBS Quality
Requirements In The Buying Process
KPI
- Ensure that all samples required for QA (during buying process and/or performance testing) are timeously submitted to Quality Department for testing and reports are filed in the vendor files.
- Communicate the result of QA testing with relevant vendors to provide feedback and recommendations.
- Assist the appointed vendors to register on SANBS vendor database once quality standards are met.
- Ensure that product non-conformances are managed in accordance with the SANBS Quality processes.
KPA 3: Ensures Effective Sourcing And Selection Of Vendors To Achieve Optimum Total Cost,
Quality And Service Solutions In Terms Of SANBS Requirements
KPI
- Conduct inspections of the proposed vendor’s premises to ensure that are in existence by undertaking site visits.
- Select service providers from SANBS Supplier Database based on the price, quality, service, functionality and performance in terms of BBBEE.
- Consult with contract management office regarding restricted service provider’s performance prior to awards of contracts and purchase orders. If necessary, reallocate and rotate supplier contracts.
- Actively participate in supporting and developing of accredited SMME’s and BBBEE companies through providing guidance, and assistance and arranging for visits to vendors.
- Keep abreast of trends and technical developments in the procurement function by attending relevant workshops, seminars and demonstrations on related products and supplier exhibitions and presentations.
- Undertake related assignments and ad-hoc feasibility studies on latest products on the market.
- Analyse price behaviour and forecast price/usage to optimize spending pattern by comparing proposals from suppliers.
- Identify potential synergies across businesses regarding suppliers and specifications. By communicating with internal departments to update the business on a potential product availability and suitability.
KPA 4: Ensure Sound Relationships Are Maintained Between Service Providers And SANBS
Departments And Zones
KPI
- Attend to issues pertaining to supply deadlines and payment terms by ensuring that Purchase Orders are corrected on SAP and that relevant stakeholders will be informed (supplier/user department. Communicate with suppliers and shipping agents on imports (documentation, berth dates and times), by contacting suppliers on delivery dates and times.
- Make recommendations on best purchase options in relation to price, quality and service and identify potential problems and take appropriate action by reviewing and investigating alternatives processes. Evaluate suppliers and recommend suppliers.
- Collaborate between User/Cross Functional Team, Quality Department, and Enterprise Risk Management to reduce total organizational risk internal & external to obtain expert advice on specifications.
COMPETENCY
Cognitive
- Analytical Thinking and Attention to Detail
- Judgement and Decision Making
- Problem Solving
- Planning, organising and monitoring
Personal
- Ethical behaviour
- Drive and Belief in the Cause
- Excellence Orientation
Interpersonal
- Customer Service Orientation
- Relationship Building Skills
- Teamwork
- Communication. Persuasiveness/ Selling Skills
Business and Financial Acumen
Technical Skills/Competence:
- Contract Management Skills.
- Computer Literacy
- Administrative Skills.
- Buying.
Minimum requirements
Education
- Diploma in Supply Chain, Purchasing or related.
Experience and knowledge requirements
- 3 Years Purchasing/ Logistics/ Procurement experience in a structured Purchasing environment.
- SAP Procurement experience (Ideal requirement).
SPECIAL CIRCUMSTANCES
- Overtime as and when required.
- Driver’s License.
- Computer Literacy.
Apply by: 15 July 2026
go to method of application »
Introduction
- Analyses and predicts trends in SANBS people related behaviours to enable proactive people risk management strategies. Audits accuracy of all data entered to enhance the maintenance of data in HRIS systems and databases and ensures information is available on a timely basis.
- Researches best practice trends in people related information with a view to informing SANBS HR strategies. Develops system and process improvements as part of continuous improvement.
Job description
KEY PERFORMANCE AREAS
KPA 1: HR Information Systems Administration, Maintenance And User Support & Training
- Provides support and training for end users (employees and managers) including the creation of training materials and quick reference guides where appropriate.
- Creates process documentation and user guides.
- Develops audits to support data integrity within HRIS systems. Communicates audit findings and follows up on the implementation of recommendations to drive enhancements.
- Provides up-loadable details to company data warehouse.
- Manages the HCM Support Desk log for resolution and analysis of trends and co0ordinate responses from the various business process owners.
- Maintains the Organisational Structure on SAP.
- Performs a variety of day-to-day administrative Human Resources Information Systems (HRIS) functions ensuring data integrity and the processing and reporting of HR data.
KPA 2: Reporting and HR metrics
- Develops and delivers system functionality and reporting to end users and management.
- Delivers routine daily/weekly/monthly reporting and responds to basic to intermediate ad hoc data requests.
- Monitors HCM Divisional and end user needs and prepares relevant reports, graphs, charts and statistics in support of HCM operations.
- Provides HCM team with monthly metric reports to show achievement of department objectives.
- Initiates and develops automated reports for delivery to end users.
- Conducts industry benchmarking on an annual basis, and presents results showcasing SANBS versus the industry, along with recommendations to enhancement.
KPA 3: Process Improvement
- Participates as core team member on HCM process improvement initiatives.
- Performs group data updates, exports, imports, clean-ups, and researches/reports on any data discrepancies.
- Conducts data analysis on HCM data such as compensation, performance, learning, classification, employment, employee relations, and/or benefits data as directed.
- Manages the development of efficient, effective and user-friendly systems, processes and workflows regarding HCM functions (Where applicable).
- Analyses structure and flow of work through organization and HCM Division and recommends system and/or business process changes to improve operations of the organisation and/or HCM Division.
- Partners with internal HCM team, external teams (e.g. ICT) and/or vendors to troubleshoot and improve system issues.
- Participates in and leads determination of organizational needs for HRIS (implementation, upgrades, new product research, and process improvement), obtains buy-in for enhancements, and implements within agreed budget and deadlines.
KPA 4: Develop Communication Avenues For Employees And The HCM Team
- Provides HRIS related communication avenues to all internal employees (via HCM Forum Meetings, newsletter, manager tips, etc).
- Works with HCM team to develop communication avenues to potential candidates for employment.
- Leads on social media avenues for communication to potential candidates and internal employees as it relates to needs within organization.
KPA 5: Analysis Of Data To Predict Trends
- Cleans, extracts and manipulates available data from various systems.
- Analyses and predicts trends from SANBS HRIS systems to enable proactive people risk management strategies.
- Presents analysed information and proposed strategies to either ameliorate existing scenarios or reduce risk, as required for enhancement.
- Monitor enhancements that have been introduced by HCM stakeholders as a result of 5.3 and report on trends.
- Compile dashboards to graphically illustrate trends and make recommendations.
Minimum requirements
Education:
- Relevant Degree in Computer Science or IT related field, or HR
- SAP certified.
Experience and knowledge requirements:
- If SAP Certified, 4 years’ experience as a SAP HR Systems Analyst/ If not certified, 6 years’ experience. as a SAP Systems Analyst in a related module, and
- 2 years HR Generalist experience or relevant experience in an HR environment.
Other (knowledge and skills),:
- HR legislation, practice and procedures.
- Experience with Human Resource. Management software will be an advantage.
- Mathematical concepts such as probability and statistical inference.
Apply by: 15 July 2026
go to method of application »
Introduction
- The incumbent will manage the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels.
- Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures optimal structuring of contact centre support nationally for blood collections and stakeholder management.
Job description
Key Performance Areas.
KPA 1:Strategic planning and objective setting through establishing, developing and Managing the business plan for the business unit.
KPI
- Work closely with Donor Services, Donor Relations, Marketing and Communications, and zone management to ensure alignment on long-term strategic plans.
- Provide valuable input to inform the Contact Centre's business plan.
- Develop and communicate the business plan to team members and facilitate their buy-in to ensure alignment and commitment.
- Oversee team activities to ensure an excellent customer experience while delivering efficient service. Drive the team to achieve high-quality customer service by providing prompt, detailed, and customer-oriented support.
- Propose initiatives to enhance customer engagement.
- Liaises with different departments to support specific recruitment programmes such as group O, whole blood, apheresis platelets, source plasma, hyperimmune plasma etc.
- Assess current workflow and apply best practices in creating multi-criteria and assigning service queues to deliver continuous improvement strategies identified through both internal and external stakeholder feedback.
- Provide an analysis of current operational workflows, identifying bottlenecks and recommend process improvements to enhance efficiency.
- Submit reports and provide regular feedback to internal stakeholders on team performance in line with agreed SLA’s.
- Represent the department/team at stakeholder meetings.
- Evaluate the overall performance of the department in terms of customer engagement, regularly.
KPA 2:Drive Business Performance – Manages the operational objectives to ensure collections to target, donor retention and good customer service.
KPI
- Drive proactive quality assurance by ensuring compliance and implementation of policies, procedures and standards within the department.
- Plan and direct all aspects of operations and initiatives and ensure strategic focus and alignment throughout the business unit.
- Continuous monitoring of team performance metric to measure success, such as customer satisfaction scores, average response times, and employee engagement levels.
- Implement protocols to ensure customer service is reliably delivered.
- Custodians of the customer experience developed within the department,working to ensure that the vision is consistently embodied in every customer interaction.
- Propose initiatives to enhance customer engagement by providing ongoing guidance and direction to the operational environments managed by this role in terms of the areas of focus, opportunities, key targets and relevant policies, legislative and regulatory environments.
- Collate, analyse, and interpret monthly inbound and outbound performance statistics
- Analyse social media trends to inform strategies.
- Evaluate trends and demands and take appropriate and timely action to minimise impact.
- Ensure alignment with the Stakeholder Management and Communication strategies.
KPA 3:People management to achieve operational objectives.
KPI
- Conduct performance management and monitor performance on an ongoing basis throughmentoring, coaching, and performance reviews and take appropriate steps to correct problems.
- Track and encourage individual development by identifying learning and development needs & facilitating the attendance of relevant programs.
- Deal with grievances, conflict, and disciplinary issues and take appropriate actions per SANBS Policy.
- Ensure regular two-way communication with staff matters such as strategy, values, team building, SOPs, policy changes, etc. to ensure understanding.
- Monitor and coordinate shift exchanges by scheduling team members to daily and monthly tasks, ensuring the Contact Centre delivers excellent service.
- Monitor and track staff time-keeping, absenteeism trends, overtime worked, and leave to ensure adherence to HR policies/ procedures/ employee wellness and cost-effective running of the department.
- Provide guidance and support to team members to ensure effective engagement with stakeholders.
- Recruitment and selection of suitable candidates according to manpower plan, recruitment and selection procedures, and EE targets.
- Attend meetings and training sessions as required, to remain informed of current field-relateddevelopments, to promote knowledge sharing
- Conduct regular scheduled meetings with direct reports.
- Lead, coach, and motivate the team. Mentor all Contact Centre Agents on the company values and expected behaviours promoting team development.
KPA 4:Maintain a healthy risk profile within area managed.
KPI
- Cultivate a culture of proactive compliance and risk management within the team.
- Ensure that the team is aware of their responsibilities in terms of managing risks and taking ownership of them.
- Manage and oversee the implementation of Safety, Health, Environment and Quality (SHEQ) programs, policies, and legislation.
- Ensure that necessary accreditation standards are upheld.
- Manage non-conformances, major deficiencies, errors, deviation from SOPs, and compliance with quality control programmes and standards of practice to ensure compliance with scorecard measures.
- Develop and test business continuity plans, and identify and mitigate risks to business continuity to ensure the sustainability of the donor panel and overall customer satisfaction.
Competencies
Cognitive
- Analytical Thinking and Attention to Detail
- Holistic / Big Picture Thinking
- Judgement and Decision Making
- Problem Solving
- Innovation and Creativity
- Innovation and Creativity
Personal
- Ethical behaviour
- Excellence
Orientation
- Flexibility /Adaptability
- Personal Development
- Drive andBelief in the Cause
- Resilience and Stress Management
- Professional Image and Visibility
Interpersonal
- Customer Service Orientation
- Conflict Management
- Knowledge Sharing
- Teamwork
- Communication
Prof technical
- Business and Financial Acumen
- Process Engineering / Systems Competence
- Computer Literacy
- Best Practice Thinking
Leadership
- Motivating People
- Participative Leadership
- People Development
- Strategic Leadership
Minimum requirements
Education
- Call Centre Qualification/ Certificate/ Diploma NQF 5
Experience and knowledge requirements
- 3 years call centre or tele-recruiting experience
- 2 years Supervisory experience in managing a Donor Relations or Contact Centre team
- Quality Assurance experience and training is an advantage
- Verbal and written proficiency in English
Other (knowledge and skills),
- Computer literacy: MS Office
- Social media: Community management
- Multi-Channel Communication system
Special Circumstances
- Code EB or B Drivers’ license. (Manual)
- National travel and overnight stays
- Overtime as and when required
Apply by: 15 July 2026
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Introduction
- Qualified Blood Bank Technician To perform routine testing functions (manual and automated) in blood banks including but not limited to, compatibility, post-natal and preliminary transfusion reaction investigations according to Standard Operating Procedures and the Standards of Practice for Blood Transfusion in South Africa.
- Qualified Blood Bank Technologist To perform routine testing functions in Blood Banks including but not limited to, compatibility, postnatal and preliminary transfusion reaction investigations.
- To check and verify test results performed by Registered Blood Bank Technicians, Registered Trainee Technicians and Registered Student Technologists.
Job description
Qualified Blood Bank Technician
KPA 1 Operational Objectives
- Perform all operational functions (manual and automated) according to Standard Operating Procedures (SOP) and within the required timeframes:
- Check blood and blood product stock levels. Report expired units.
- Receive reagents and proficiency tests and store them in designated areas at the correct temperature.
Dispose of waste according to SOP:
Prepare documentation for waste traceability:
- Collect and place medical waste containers in the designated area daily for removal and disposal by the approved waste removal company.
- Check weighing of waste by the waste disposal company.
KPA 2 Instrument and Laboratory Maintenance
- Perform daily cleaning of work area, cold rooms, fridges, freezers and all blood banking equipment according to SOP and record the information.
- Check that all equipment and instrumentation is in working order. Report any defects to the Supervisor.
- Monitor the temperature of all equipment used to store blood and blood products and record the information. Report any problems to the Supervisor.
KPA 3 Quality and Risk Objectives
- Ensure that all policies, documentation and SOPs are read, understood and maintain competency.
- Comply with Standard of practice, SHEQ and accreditation requirements.
- Contribute to and participate in continuous safety and quality improvement.
- Perform processes to ensure that the number of minor and major deficiencies amount to less than the agreed amount per site.
KPA 4 Customer Relations
- Document customer complaints / Compliments / queries and forward documentation to the Supervisor.
- Interact professionally and courteously with internal and external customers.
Blood Bank Technologist
KPA 1 Operational Objectives
- Perform all operational functions (manual and automated) according to Standard Operating Procedures (SOP) and within the required timeframes:
- Report situations where the critical and non-critical consumables are not available after hours to the Blood Bank (BB) Supervisor.
- Deputise for Shift Supervisor/BB Supervisor when absent or unavailable.
- Receive reagents and proficiency tests and store them in designated areas at the correct temperature.
Dispose of waste according to SOP:
- Prepare documentation for waste traceability:
- Collect and place medical waste containers in the designated area daily for removal and disposal by the approved waste removal company.
- Check weighing of waste by the Waste Disposal Company.
KPA 2 Specialist Technical functions
- Check and verify test results performed by registered technicians, registered trainee technicians and registered student technologists.
- Assist BB Supervisor with training and competency assessments.
- Perform secondary testing, including but not limited to, problem cross matches, postnatal, antibody investigations and preliminary transfusion reaction investigations within required timeframes and according to SOP specifications.
KPA 3 Quality and Risk Objectives
- Check equipment to ensure that all instrumentation and equipment is in working order according to SOP criteria.
- Check blood and blood product stock levels, including identifying and reporting of expired units.
- Ensure that all policies, documents and relevant SOP’s are read and understood and maintain competency for the stipulated standard operating procedures.
- Comply with standards of practice, accreditation, QC testing, proficiency testing and safety requirements and contribute to and participate in continuous quality improvement.
- Strive to remain well informed of current developments to promote knowledge sharing as well as to ensure acquisition of required CPD points according to IPA specifications.
- Assist the BB Supervisor with Risk tasks allocated within the agreed timeframes.
KPA 4 Instrument and Laboratory Maintenance
- Perform daily cleaning of work area, cold rooms, fridges, freezers and all blood banking equipment according to SOP and record the information.
- Check that all equipment and instrumentation is in working order. Report any defects to the Supervisor.
- Monitor the temperature of all equipment used to store blood and blood products and record the information. Report any problems to the Supervisor.
KPA 5 Customer relations
- Document customer complaints / compliments / queries and forward documentation to the BB Supervisor.
- Interact professionally with medical staff and ensure an adequate and efficient response to routine queries.
KPA 6 General Functions
- Perform Shift Supervisor functions and other related duties when required so as to facilitate the efficient running of the laboratory.
- Perform miscellaneous routine laboratory tasks and other job-related duties when required by the supervisors and other senior staff so as to facilitate efficient running of the laboratory.
- Attend meetings to ensure that relevant information is acquired.
SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)
- Overtime as and when required.
- Shift work and weekend duties as scheduled.
- Occasional local and national travel.
- Call out system.
- General physical health and reasonable endurance and mobility.
- Proficient eye-sight.
Minimum requirements
Education
- HPCSA Registered Biomedical Technician / Technologist (Blood Transfusion).
Experience and knowledge requirements
- As per HPCSA registration requirement as Medical Technician / Technologist (Blood Transfusion).
- Other (knowledge and skills), e.g. understanding of relevant legislation; knowledge of relevant company procedures.
- Computer Literacy in MS Word, Excel and Outlook.
SPECIAL CIRCUMSTANCES (E.G. TRAVEL, WORKING AFTER HOURS ETC.)
- Overtime as and when required.
- Shift work and weekend duties as scheduled.
- Occasional local and national travel.
- General physical health and reasonable endurance and mobility.
- Detail conscious.
- Proficient eye-sight.
- Person cannot be colour blind
Apply by: 22 July 2026
go to method of application »
Introduction
- An opportunity has become available for a Relief Blood Bank Technologist. The incumbent will perform routine testing functions in Blood Banks including but not limited to, compatibility, post natal and preliminary transfusion reaction investigations.
- To check and verify test results performed by Registered Blood Bank Technicians, Registered Trainee Technicians and Registered Student Technologists
Job description
Key Performance Areas
- Operational objectives
- Specialist Technical functions
- Quality and Risk objectives
- Instrument and Laboratory Maintenance
- Customer relations
Special Requirements:
Job Specific Requirements:
- Overtime as required
- Night shift and weekend duties as rostered
- Occasional local and national travel
Person Specific Requirements:
- General physical health and reasonable endurance and mobility
- Person cannot be colour blind
- Details conscious
- Proficient eye-sight
Competencies:
Cognitive:
- Analytical Thinking and Attention to Detail
- Problem Solving
- Judgement and Decision Making
Personal:
- Ethical Behaviour
- Personal Development
- Flexibility/Adaptability
- Excellence Orientation
- Drive and Belief in the cause
Interpersonal:
- Customer Service Orientation
- Relationship Building
- Communication
- Engaging Diversity
- Teamwork
- Knowledge Sharing
Professional/Technical:
- System Competence
- Laboratory Skills
- Blood Grouping Skills
- Administrative Skills
Principles of Excellence:
- Customer Service Orientation
- Ethical Behaviour
- Excellence Orientation
- Engaging Diversity
- Teamwork
Minimum requirements
- HPCSA Registered Medical Technologist (Blood Transfusion)
- Experience as required for HPCSA registration as Medical Technologist (Blood Transfusion
Apply by: 14 July 2026
Method of Application
Use the link(s) below to apply on company website.
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