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Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
Description
Although this role has been advertised as Content + Cloud, please note that you would be employed by Mirus, one of the group’s companies.
Working on the Mirus Internal Systems and infrastructure to allow the business to work effectively and enabling it to meet customer requirements.
The rest of our business rely on us to provide a platform that they can use efficiently to strive to resolve customer user issues
This role will involve triage, prioritization, and resolution or escalation of all manner of issues and requests, also regular proactive or security review/ audits.
Communication with internal staff to manage expectations will be a key part of this role
Requirements
Ensuring the smooth running of our internal network infrastructure and remote systems ensuring we get maximum benefits from them. Activities may include:
Managing client expectations through clear and regular communications, and escalating any concerns
Reactive support for hardware (desktops, Laptops, Servers, Storage, Network)
Reactive support for Software/Applications (Office, Azure, Office365, Hypervisors, SharePoint, Skype/Teams)
Management of Line Of Business Applications such as Connectwise Manage, ITGlue
Taking end to end ownership of problem resolution;
To action Installs, Moves, Additions, and Changes (IMAC’s)
o Building/imaging new/replacement machines
o Creation/removal of user account
o Deploy software to client machines.
o Manual Patching of Servers & switches
Assisting with audits and development of existing and new solutions
Help to develop and maintain documentation internally
Asset Management
Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
Support the Other departments within the business.
Benefits
Job Type: Permanent
Base salary bracket: R21 000 - R26 000
Role based out of our Century City offices (currently working remotely)
40 - 45 hours per week (Based on UK time zone)
Retirement Fund & Medical Aid
Death, Funeral and Disability cover
20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities)
Continual professional development plans
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content + Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. Further to this, in accordance with Content + Cloud SA’s Employment Equity plan, preference will be given but not limited to candidates from designated groups. As part of our compliance requirements, we do undertake background checks which, dependent on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment.
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