ISA IT Admin / Support Manager (Cash) at Fidelity Services Group

Purpose of the role

• The above position is vacant at Fidelity Cash Solutions, reporting to the Project Manager and Cash Executive. The overall purpose of this position is to assist with day to day administration, reporting and support on ISA / ICMS including any new projects starting.

Minimum Requirements:

• Clear criminal record
• Matric certificate , with Mathematics and or Accounting, Office Administration
• Computer literacy and proficiency in Microsoft Word, Outlook and Excel.
• Client and Branch support / experience
• Staff Management (5+) (Trainer / Ops- Implement staff / Finance / IT)
• System related experience (i-Cash / ISA / ICMS) will be an advantageous (2-5 yr plus)
• Knowledge of Fidelity standard operating procedures

Similar experience

Key Performance Areas: (not totally inclusive):

• Daily checking of ISA / ICMS projects (meetings and minutes)
• Manage and control entire project from start to end
• Full Implementation (Planning / training / implement and monitor)
• System testing and enhancements if and when required
• Driving resolution on standardisation
• full overview and understanding of ISA Back end.
• Liaising with internal / external player -- Communication and regular meetings
• Reconciliation and balancing
• Maintain head office liaison with regards to daily e reporting
• Project and process Admin
• Procedures
• Equipment / Capex
• Set-up
• Client queries and requirements
• Verification of Customer information (Master data)
• Obtain / update and support system, records
• Adhere to deadlines (24hour turn a round)
• MIS to be up to date
• Reporting
• System and Process Solutions
• Other related activities as instructed by Cash executive

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be self- motivated
• Pay attention to detail
• Customer service and relations
• Ability to work without supervision

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work

Deadline:30th September,2025