IStore Sales Coach - Gauteng at Core Group

Key Responsibilities: 

Sales Coaching:

• Create customised coaching plans for underperforming team members and stores based on their sales, conversion rates, mystery shopping results and specific goals.
• Monitor progress by regularly assessing team members' performance and providing feedback.
• Provide ongoing coaching to team members to help them develop the skills and behaviours they need to succeed in iStore.
• Work with managers to identify areas where the sales team needs additional support and provide guidance on how to address those challenges.
• Foster a positive learning environment by providing constructive feedback, encouraging collaboration, and promoting a culture of continuous improvement.
• Build relationships with team members that are based on trust, respect, and open communication.
• Stay up-to-date on industry trends and best practices to ensure the sales team is operating at the highest level possible.

Induction Training:

• Develop a comprehensive training program for sales team members that focuses on improving sales techniques, relationship building, and product knowledge.
• Deliver Sales training courses for new iStore starters to establish the Apple Customer Experience baseline
• Implement sales script training and a sales simulation for new starters to prove their competence and sign off for store readiness
• Ensure all new starter progress is monitored throughout induction and a comprehensive report is communicated post induction to all stakeholders and red flags or potential problem areas are clearly communicated together with corrective measures.
• Develop a comprehensive training program for sales team members that focuses on improving sales techniques, relationship building, and product knowledge.
• Deliver Sales training courses for new iStore starters to establish the Apple Customer Experience baseline
• Implement sales script training and a sales simulation for new starters to prove their competence and sign off for store readiness
• Ensure all new starter progress is monitored throughout induction and a comprehensive report is communicated post induction to all stakeholders and red flags or potential problem areas are clearly communicated together with corrective measures.

Sales Training:

• Conduct regular training sessions to help team members stay up-to-date on the latest sales techniques and product developments.
• Conduct regular evaluations of the training program to identify areas for improvement and implement necessary changes.
• Facilitate sales training courses to staff as part of learning paths and based on business needs.
• Facilitate ACE refreshers monthly for any existing or new staff based on coaching performance, mystery shopping results or manager feedback.
• Ensure continuous development and improvement of ACE Coaching
• Assist with Training initiatives and maintaining content on all learning systems

Required Experience/Qualifications:

• Matric
• Relevant tertiary qualification/certifications (e.g. sales coaching) 
• 5 years + relevant work experience
• Proven experience as a sales coach or similar role 
• Experience developing and implementing sales training programs
• Deep understanding of sales processes and strategies 

Key Competencies: 

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to motivate and inspire others to achieve their goals