IT Business Analyst I at Sanlam Group

What will you do?
The IT Support team at Sanlam Collective Investments requires an Application Support Analyst to complement the existing support team who are responsible for the day-to-day tasks associated with supporting, maintaining, monitoring and enhancing the key business systems. These systems include but are not limited to the bulked correspondence solution, the outsourced partner interfaces (SCION), the SCI data warehouse and the SCI CRM system. The analyst will be assigned as the responsible analyst (Product Owner) for specific business systems and the backup analyst. The role will include both planned work (projects) and responsive work (incident and support requests). The role will include occasional after work hours and may include standby responsibilities. The role will require occasional travel to Johannesburg.

Key Responsibilities

• Performing impact assessments on BAU changes and support requests received from business, clients and vendors.
• Gathering information and analyzing user requirements for business process improvements and system enhancements.
• Writing business and functional specifications for business process and/or system enhancements.
• Engaging with outsourced partners to complete requirement specifications and impact assessments.
• Integration analysis, data analysis, dash-boarding and reporting specifications.
• Engage with Project Business Analysts in order to provide post-project implementation support to business and to define the support model.
• Support, analyze and respond to business requests that relate to BAU issues and project implementations.
• Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
• Facilitate regular forums where the backlog of work is prioritized by key stakeholders.
• Participate in formal application change control processes.
• Participate in formal incident management processes with both internal and external (outsourced) teams.

Secondary Responsibilities (Outside Of KPA)

• Contribute to the evaluation and improvement of strategic and operational elements of the IT Support Process.
• Act as a source of leadership and guidance for the junior members of the IT support team.
• Coach and train members of the IT support team as part of the cross-skilling and succession initiatives.

Qualification and Experience

• Grade 12 and a relevant IT tertiary qualification
• Business Analysis certification
• Minimum of 5 years' experience in a similar role
• Collective Investment Schemes (essential)
• BI experience (beneficial)
• System Analysis and Design experience (beneficial)

Competencies
Technical

• Strong knowledge of administrative business processes, data environment and reporting analysis (essential).
• Ability to write SQL queries at intermediate level.
• Ability to perform process mapping and design.
• Ability to compile test plans and test cases.
• Ability to transfer knowledge to users, trainers and peers.
• Strong facilitation skills for meetings, workshops and forums.
• Ability to package and present analysis with recommendations to management and executive teams.