IT Helpdesk Agent - The Capital Support Office at The Capital Hotels, Apartments & Resorts

Description

• The main purpose of this role is to offer first line helpdesk and desktop support to 13 different sites

The ideal candidate should:

• Be a well-groomed, punctual and approachable individual with excellent people-skills
• Have an interest in the IT Industry 
• Have good time managements skills
• Be good at problem solving, diagnosing and troubleshooting
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work in a team-oriented, collaborative environment
• Ability to adapt to change
• Willingness to learn
• Perform well under pressure
• Must have good attention to detail
• Problem solving skills
• Customer service skills and an ability to work with customers of varying levels
• Responding to & closing tickets within the required service level targets
• Provisioning equipment and software for new/existing team members
• Expected to keep up with technology, learn new systems the Company implements
• Assist the IT team with any tasks necessary
• Must have experience building/disassembling a PC and reinstalling software (MS Windows and Office Packages)

Minimum Requirements 

• Matric 
• A+ and N+ Certification 
• Driver’s license and own transport 
• 1 to 2 years’ experience in a similar role (advantageous but not required)
• Working in shifts including some weekends, this is not a normal 8am - 5pm position