Our Business Philosophy
Pollock and Associates, executive talent acquisition specialists, are experts in connecting South Africa’s brightest middle and executive management talent with the country’s most prominent employers.
With over 116 years of combined recruitment expertise, our comprehensive knowledge of recruitment and the industries in which we o...
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We are seeking a skilled and resilient Control Room Manager to lead a Tier 1 team responsible for 24/7 monitoring of IT systems, security platforms, and operational infrastructure. This is a critical leadership role tasked with ensuring system uptime, incident escalation, and seamless team performance across rotating shifts.
You will combine hands-on technical expertise with strong leadership skills, problem-solving abilities, and a calm demeanour under pressure. This role offers the opportunity to play a central role in critical operations where uptime, accuracy, and resilience are non-negotiable.
Minimum Requirements:
3+ years’ experience in a Control Room, IT Ops Centre, or SOC environment
1–2 years in a supervisory or lead role in a 24/7 operation
Strong grasp of incident escalation workflows and real-time monitoring
Proficient with tools such as Zabbix, PRTG, or SolarWinds
Technical knowledge of networks, firewalls, VPNs, CCTV/NVR systems
Preferred Certifications:
Zabbix Certified Specialist
CompTIA A+/N+
PSIRA Control Room Operations Certificate
Technical Responsibilities:
Manage shift schedules and ensure SLA adherence
Oversee incident response and technical escalations (Tier 2)
Ensure accurate logging and reporting of alarms and incidents
Drive SOP compliance, stakeholder communication, and continuous improvement
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