IT Infrastructure - System Administrator at Stonehage Fleming

OVERALL PURPOSE

The overall purpose of this position is to:

• Follow and recommend best practices to safeguard the integrity and security of all our IT Systems
• Maintain Operating Systems, Business Applications and Technical Components up to date
• Develop and optimize patching process to ensure proper outage-free implementation
• Closely collaborate with IT Security to score patches based on risks and likelihood
• Coordinate patch schedules with IT colleagues and key business stakeholders
• Fast and thorough testing of patches in non-production environment to assess risk of outages
• Develop and implement packaging of software and corrective KB from multiple vendors
• Assess pre-patch risks to avoid outages and troubleshoot issues arising post-patch
• Design and maintain the patching program, including technical patching and packaging procedures
• Collaborate to key projects and support the IT Infrastructure and IT Security teams
• Work closely with IT and business stakeholders to balance between business and patch impact
• Manage work and priorities through ticketing system
• Work closely with other team members to address customer requests
• Create Visio documentations, write standard operation procedures and knowledge articles
• Participate to out-of-business hours infrastructure maintenance and support for incidents

QUALIFICATIONS AND EXPERIENCE

• 1 - 3 Years of industry related experience
• Microsoft MCSA or MCSE certifications highly valued
• Experience with Citrix products is beneficial for the role SKILLS
• English at business level
• Excellent knowledge of Microsoft Windows 10 and Windows Server
• Excellent knowledge of Microsoft SCCM, WSUS, Endpoint Manager and other patching tools
• Good knowledge of software distribution and Group Policy Objects
• Good knowledge of Active Directory, Exchange and common enterprise ecosystem
• Excellent knowledge of Active Directory, DNS, NTFS permissions and RBAC
• Knowledge of Citrix Virtual Apps and Desktop • Scripting abilities and interest for automation
• Willingness to learn new technologies at a fast pace in a constantly evolving environment
• Flexibility, well developed sense of organization and personal responsibility
• General knowledge of Cyber Security, Networks, Firewalls and Linux and TCP/IP networking

COMPETENCIES AND BEHAVIOURS

• Strong interests for secure and up to date infrastructures
• Highly organized and able to coordinate with other team members
• Proven analytical and problem-solving abilities
• Ability to effectively prioritise and execute tasks
• Understands & satisfies client needs
• Takes prompt actions & sees tasks through to completion
• Ability to design and draft creative and cost-effective solutions
• Open to compare notes with colleagues and to change own ideas for new options

Education Level    Vocational

Experience Level    Junior