IT Operations Lead at Mancosa

Job description

Core Functions Include: 

The IT Operations Lead is responsible for overseeing the day-to-day operations of the IT infrastructure and ensuring the smooth functioning of IT systems and services. This role involves managing a team of IT professionals, coordinating IT projects, and providing technical expertise and support to resolve complex issues. The IT Operations Lead plays a key role in driving operational excellence, optimizing IT processes, and implementing best practices to enhance the reliability, availability, and performance of IT systems. 

Core Functions 

• Lead a team of IT operations staff, including systems administrators, audio visual technicians, and help desk support. 
• Oversee the operation and maintenance of IT infrastructure components, including servers, networks, storage systems, and cloud services. 
• Monitor the performance and availability of IT systems and services, proactively identifying and resolving issues to minimize downtime and disruptions. 
• Coordinate IT projects and initiatives, ensuring that deliverables are completed on time, within budget, and according to specifications. 
• Collaborate with other IT teams, such as security, development, and support, to optimize cross-functional processes and workflows. 
• Provide technical leadership and expertise in troubleshooting complex IT issues and implementing solutions to address root causes. 
• Identify opportunities for process improvements, automation, and optimization to enhance operational efficiency and reduce costs. 
• Maintain documentation of IT systems, configurations, procedures, and incidents, ensuring accuracy and completeness. 
• Stay current with industry trends, emerging technologies, and best practices in IT operations, and recommend innovations to enhance IT capabilities. 

Minimum requirements 

Qualifications 

• Degree or equivalent technical certification in Computer Science, Information Technology, or related field. 
• Proven experience in IT operations, with a minimum of 5 - 6 years in a leadership role. 
• Strong technical background in IT systems, networks, infrastructure, and security. 
• Experience managing IT projects, budgets, and resources. 
• Excellent leadership, communication, and interpersonal skills. 
• Experience with remote support tools, IT service management (ITSM) systems, and ticketing systems (e.g., FreshService). 
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex IT issues in a fast-paced environment. 
• Effective communication and customer service skills, with the ability to interact professionally with end-users of all technical levels. 
• Certifications such as CompTIA A , CompTIA N , MCSE are preferred. ITIL, PMP are a plus. 

  Experience 

• Essential experience: At least 5-6 year(s) relevant higher education work experience in similar role.  

Related Knowledge, Competencies and Skills 

• Computer Literate 
• Proficient in Microsoft Office Suite (Excel, Word, Power Point, Access, Outlook). 
• Good understanding of Higher Education landscape. 
• Minute taking experience. 
• Excellent verbal and written communication skills. 
• Strong interpersonal skills. 
• Ability to work under pressure. 
• Project management skills. 
• Prioritisation and time management skills. 
• Deadline driven and process orientated. 
• Numerical ability. 
• Analytical skills. 
• Reporting skills. 
• Possess a high level of ethics, confidentiality, and integrity. 
• Produce work of a high quality.