IT Operations Manager at Shell Petroleum Development Company (SPDC)

What’s the role?

• As part of the Mobility Operations Landscape Management (OLM) team, the IT Operations Manager is responsible for delivering smooth operations of Mobility Systems and their related back-end technology for their market. The OLM purpose is to assure delivery of secure, reliable services with minimum downtime. The IT Operations Manager contributes by actions that reduce incident volume and provide speedy and quality problem resolution.

Accountabilities:

• Liaise with Service Providers and Shell internal teams to drive issue resolution
• Act as supplier manager for local vendors
• Drive Problem Management process with focus on increasing business value by reducing number of incidents and duration of downtime.
• Monitor and initiate work with other specialists and supplier(s) to identify opportunities for continuous improvement.
• Provide assurance against ongoing compliance to mitigate against security threats and protect Shell assets, ensuring evidence for compliance against controls is available.
• Ensure services provided by suppliers are secure and reliable and meet agreed performance metrics
• Execute contract renewal in line with global contracting strategies and operate philosophies within local operating constrains
• Plan, communicate, and manage IT teams through infrastructure change.
• Analyze results of vulnerability scanning, penetration testing, wireless checks, etc.
• Assist with evidence collection of regulatory and compliance
• Assist with Transition to Support activities.

What we need from you?

• Relevant education at degree master level
• Leadership skills: learner mindset, engage and inspire, goal zero, maximize performance.
• A minimum of 4 years of work experience
• Good understanding of the support environment.
• Knowledge of Data and Analytics methodologies and tooling eg Power BI
• ITIL 4 (Information technology infrastructure library) certified
• Service Strategy, Design, Transition, Operations, and Continual Service Improvement
• Understanding of IT Architecture/IT landscape
• Experience in working on interconnected enterprise landscapes.
• Working effectively and delivering SLA commitments through others across many organization boundaries, including ecosystem partners (suppliers, IT team members and business leaders and team members)
• Strong interpersonal skills and confident in dealing with senior Business stakeholders.
• Good understanding of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems.
• Strong communication/influencing/negotiation/presentation skills at all levels of the Business and IT hierarchy
• Constructively challenging, and being challenged, whilst maintaining appropriate relationships with key stakeholders
• Ability to take periodic calls outside of working hours to facilitate working in a global environment
• English language skills are mandatory
• Experience in Retail system operations and expert knowledge of the operational production environments strongly preferred
• Demonstrated ability to operate in a virtual cross cultural organization
• Understanding of business support requirements
• Actual understanding of the IT business environment will be considered as advantageous