IT Operations Manager at Vodafone Global Enterprise

What you’ll do

Role purpose:

• To oversee and manage the day-to-day operations of the IT department, ensuring the efficient functioning of the company's IT infrastructure systems and services to support business operations and objectives.

Who you are

Key accountabilities:

Leadership and Team Management

• Lead, mentor, and manage the IT operations team, fostering a collaborative, high-performance culture.
• Provide direction and coordination to experienced IT Governance and Data Governance professionals, ensuring integration with broader IT operational goals.
• Set clear performance objectives, conduct regular performance reviews, and provide ongoing training and development opportunities.

IT Infrastructure Management

• Oversee the maintenance, upgrade, and support of all IT infrastructure, including networks, servers, and storage systems.
• Ensure IT systems and infrastructure availability, reliability, and security.

Service Delivery and Support

• Manage IT service delivery to ensure the efficient and timely resolution of technical issues.
• Implement and monitor IT service management (ITSM) practices to enhance service quality and user satisfaction.

Governance Oversight

• Collaborate with the Governance team to ensure policies, standards, and compliance frameworks are supported operationally.
• Oversee coordination of IT and Data Governance workstreams, ensuring alignment with business priorities.
• Ensure operational support for compliance with frameworks like ISO 27001 and POPIA, and internal audit recommendations.

Security and Compliance

• Ensure IT operations adhere to company policies, industry standards, and regulatory requirements.
• Implement robust security measures to protect company data and IT assets

Continuous Improvement and Innovation

• Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
• Stay updated with emerging technologies and industry trends to drive innovation within the IT department.

Core competencies, knowledge and experience :

• 5–7 years of experience in IT Operations Management.
• Exposure to IT or Data Governance practices (e.g., participation in audit reviews, policy implementation, or compliance reporting).
• Experience coordinating across multiple technical and governance teams.
• Familiarity with governance frameworks (e.g., ITIL, COBIT, ISO 27001, POPIA) to enable effective oversight of governance activities

Must have technical / professional qualifications:

• Bachelor’s degree in IT, Computer Science or related
• ITIL Foundation (essential)
• PMP or PRINCE2 (advantageous)
• COBIT Foundation or ISO 27001 Foundation (desirable)
• Familiarity with POPIA and data governance principles