Job Openings at Vodafone Global Enterprise

Role Purpose:

• Manage the overall accounting process, financial operations, and management reporting for the Terminals Segment (Inventory, Equipment Sales, and Device Management) and Vodacom Repairs.
• Ensure consistent application of sales revenue and inventory accounting policies that comply with IFRS.
• Design and implement appropriate internal controls to guarantee completeness, validity, and accuracy of financial data related to Terminals and Vodacom Repairs.

Your responsibilities will include:

General Management

• Manage a team of 2 Senior Specialists and 7 indirect reports.
• Engage with suppliers, manufacturers, franchisees, and trade partners.
• Foster relationships with other team leaders across Finance and Business Partners.
• Promote a culture of continuous process improvement and operational excellence.

Reporting

• Generate SAP & HFM reports.
• Prepare Monthly Balance Sheet & Income Statement.
• Create Monthly Management Reports and KPI/KFIs.
• Perform ad-hoc reporting as needed.

Month-end Activities

• Review weekly and monthly financial results reports for Terminals and Repairs.
• Analyze reports to provide financial recommendations to Senior Leadership.
• Review accruals, provisions, and inventory net realizable value calculations.
• Ensure process optimization to avoid intercompany mismatches.

Inventory Accounting Process Management

• Ensure accuracy and completeness of financial data for reporting results.
• Provide recommendations on working capital management during contract finalizations.
• Prepare and present financial results to Senior Leadership.
• Implement best practices from Vodafone Procurement Company and other markets.

Working Capital Management

• Review cash flow forecasts and engage with Senior Leadership on underlying risks.
• Support budgeting and forecasting for Terminals.
• Manage hedging requirements for inventory-related purchases.

Reporting and Analysis

• Provide insightful analysis of Terminals results to Senior Leadership.
• Design management reports and information tools for better decision-making.
• Review interim and year-end financial statements for Vodacom South Africa group

Key accountabilities and decision ownership:

Reporting

• SAP & HFM reports
• Monthly Balance Sheet & Income Statement
• Monthly Management Reports
• Monthly KPI/KFIs
• Ad-hoc

Month-end

• Review weekly and monthly financial reports relating to Terminals and Repairs revenus and costs;
• Analyse the reports to derive insights and provide financial recommendations to Senior Leadership to support the operational strategy of the business to achieve the financial targets;
• Reviewing accruals and provision calculations and identify areas of improvement to reduce accruals.
• Review agreements between Vodacom and various stakeholders and engage with the Shared service centre on process optimisation relating to invoice processing.

Terminals and Repairs Accounting Process Management

• Manage the Terminals and Repairs Team to ensure that the information used to report results and provide analyses to Senior Leadership and decision makers is valid, accurate and complete;
• Engage with the EHoD’s prior to finalisation of contracts to provide recommendations and impact assessments on working capital management/accounting therein;
• Provide guidance on the content of Commercial agreements to ensure the business objectives align to the applicable accounting treatment;
• Prepare and present reports and analysis on financial results to Senior Leadership

Working capital management

• Review the cash flow forecasts for Terminals and Repairs and engage with Senior Leadership on the forecasted position and underlying risks;
• Review working capital KPI’s to determine whether forecasting models are accurate or require amendments;
• Support the CBU/EBU FP&A team with setting budgeting and forecasting for Commissions.

Reporting and insightful analysis of results to Senior Leadership

• Analyse key trend analysis for Commissions and Incentives to ensure completeness, accuracy and validity of the results and provide recommendations to Senior Leadership.
• Liaise with Senior Leadership to design robust management reports and information tools which will better assist them in decision making;
• Review interim and year-end stat packs and financial statements within the Vodacom South Africa group of companies.

Controls and compliance

• Risk identification and control implementation on all financial processes within the Finance Operations;
• Maintain an effective control environment over Revenue and Costs, identifying weaknesses and rolling out solutions.
• Ensure a clean audit report for both internal and external audit and that any open items are closed by their due dates.

Process improvements and issues resolution

• Identify KPI which will assist in the analysis of key areas and analyse the results of these KPI’s to provide input to Senior Leadership on the effectiveness of processes and controls.
• Drive process improvement and automation projects within the environment;
• Utilise existing experience and knowledge to identify synergies within FinOps and ensure these synergies are efficiently incorporated.

The ideal candidate for this role will have:

• Matric / Grade 12
• BCom graduate, in Accountancy or business related field is essential
• Qualified CA is an advantage
• 8+ years related financial experience e.g. accounting, inventory, audit articles etc. including supervisory experience
• SAP and HFM experience
• ICT industry experience
• Systems implementation and project management
• Advanced Excel essential
• Power Query/BI is an advantage

Core competencies, knowledge and experience:

• Business leadership and transformation.
• Adaptability.
• Time Management.
• Relationship Management.
• Diversity Management.
• Business & Commercial Acumen.
• Strong analytical skills.
• Problem solving.
• Effective communication and influencing skills.
• Resilience.
• Ownership and drive for impact.
• Attention to detail & Quality conscious.
• Planning and Organising.
• Disciplined & Deadline driven.
• Financial analysis & interpretation.
• Report writing.
• Business planning.
• Performance Monitoring.
• Understanding of accounting processes.
• Risk Assessment & Controls.
• Advanced skills in Excel, Word and PowerPoint.
• Presentation skills.
• Clear communicator, written and oral
• Ability to engage effectively with senior leadership team
• Manage deliverables from other departments
• Manage external relationships with key suppliers where necessary
• Experience in financial and business analysis.
• Data extraction, transformation & manipulation skills

Closing date for Applications: 01 August 2025.

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Role Purpose/Business Unit:

• The purpose of this role is to implement the CBU Sales and Distribution strategy in conjunction with all the unbranded channel partners and strategies while creating regional strategies aligned to business objectives.
• The main KPI’s that need to be implemented and managed are channel economics linked to efficiencies. Net Sales Revenue being the overarching objective.
• The role is to act as a conduit into the rest of the business but not limited to i.e. Segment Marketing, Product and Services, Digital and Content and Financial Services.
• Deeper understanding of segmented marketing, strategy and business development as well as analytical and basic financial competence.

Your responsibilities will include:

• Brand representative: Be the face of the brand across all unbranded channels, ensuring a unified and compelling brand representation. Uphold and promote the brand values, messaging, and visual identity consistently within the unbranded branded channel.
• Monitor competitor activity in the county and work with Marketing to develop and implement competitor activity plans to ensure the gap is closed.
• Through a team deliver and be responsible for market share intelligence, revenue and net promoter score for unbranded channels.
• Weekly and monthly management reporting and analysis of unbranded channel and competitor landscape
• Operationalise the Sales, Business Development, People, Projects and General Management strategies.(Inform, customise and Execute comprehensive
• channel strategies to maximise brand exposure and engagement. Collaborate with cross-functional teams to align channel efforts with overall brand objectives)
• Financial Service and Fixed Services, driving beyond mobile and relevant business objectives and customer experience in a county area as defined by Vodacom.(Vodacom products and services)
• Build and maintain strong, strategic relationships with key stakeholders internally, i.e. Channel, Retail Operations etc.; and externally, i.e. Government; Service Providers, sales partners such as wholesalers; to effectively implement county plans to drive revenue growth and beyond mobile in the region.
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels. Through a better understanding of customer pain points and be consistent in approach aligned with CX experience ambition of Vodacom. Spirit days/surveys in Branded channel
• Implementation of the CBU and Channel Strategy will be required.
• Drive customer take-up of Vodacom products and services the unbranded channel through effective proposition, campaign management and sales initiatives.
• Design creative go-to-market approaches in collaboration with the regional marketing team, and ensure effective execution within timelines and budget.
• Ensure that all propositions and campaigns are executed on time and in full both regionally and HO aligned.
• Ensure compliance with POPI, Health and Safety standards for staff and with external stakeholders.
• Manage suppliers and OEMs within the channels.
• Collaborate on ensuring stock is managed (forecasting / stock deliverables / stock in trade and wastage) efficiencies.
• To engage Unbranded team in centre and facilitate channel on clarity of DB numbers for the year linked to their respective deal letters (Gross Connections, VABS & Inflow revenue etc.).
• Implement people transformation initiatives in third parties.
• Analyse, resolve and feedback on all regional customer issues.
• Protect and promote Vodacom products and comply with regulations like POPI and RICA etc.
• Report on sales performance both internal and external (EXCO, reviews, tracking and analysis, etc.) daily, weekly, monthly and quarterly.
• Identify and provide leads for new business partners.
• Customer acquisition and retention (Base and Inflow).
• Constantly monitor competitor activity in the trade and create plans to mitigate as necessary.
• Manage Field Marketing Agency relationship and execution, as well as alignment with regional priorities.
• Provide insights for effective analysing for improvement of TNPS across Retail touchpoints and ENPS for the Region.

The ideal candidate for this role will have:

• Matric – Essential
• Degree / Diploma – Essential (A 3 year Business Management /Sales / Commercial Diploma/Degree or SAQA Accredited Equivalent etc.)
• Minimum of 5-8 years sales experience
• Minimum of 2 years at Management level (Essential)
• Should have experience in Management of a Sales Strategy, Business Development, People, Projects and General Management.
• Drivers licence (Essential)
• Own vehicle

Core competencies, knowledge, and experience:

• Delivering Results (financial and all KPIs) and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Leading and Supervising (Mentor and Leader)
• Analysing (Using data, deriving insights and Initiate action through approval processes)
• Creating and Innovating
• Planning and organise
• Presentation skills
• MS Office

Closing date for Applications: 31 July 2025

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Role Purpose/Business Unit:

• To design and implement assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
• To perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate documents and ensuring stakeholder approval.
• To provide support within the system development lifecycle of a project/initiative that could vary from providing subject-matter expertise; testing resources; post-deployment support; and/or being business/technical liaisons.

Your responsibilities will include:

• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different VFS business structures.
• Monitor & Act on alarms generated in VFS controls and out of threshold margins.
• Perform control of all VFS revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).
• Perform data analysis of VFS Revenue Assurance controls, quantify and communicate the impact/risk of issues.
• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents.
• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
• Ensure cross-departmental co-ordination of VFS activities and prompt escalation of incidents
• Analyse and follow up on VFS assurance incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.
• Monitor all VFS revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.
• Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages.
• Manage reporting to Customer stakeholders and Management.
• Ensure that VFS billing & reporting are accurately by executing assurance mechanism
• Ensure that the Billing & Reporting Processes on time and ensure that they are executed 100% through assurance mechanism
• To strive for continual process improvements on all assurance and reporting activities within the departments
• Ensure that system wide reconciliations and assurance checks are carried out accurately and timely
• To execute assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
• Future-Feature mindset. Drive towards automation and simplification of processes and procedures.

The ideal candidate for this role will have:

• Matric or Equivalent (Essential)
• A 3-year tertiary qualification minimum NQF Level 5 majoring in IT Systems/Data Analysis/Finance/Business (essential).
• Certification/Diploma of Competency in Business Analysis (advantage)
• Problem solving and analytical skills
• Planning and organising
• Interpersonal and communication skills
• Numeracy
• Audit processes
• Inventory and reconciliations and control
• Communication
• Interpersonal
• Technical SQL writing skills
• Problem-solving & analytical
• Presentation
• Facilitation
• Negotiation
• Time management
• Core competencies, knowledge, and experience:
• Analysing
• Creating and Innovating
• Writing and Reporting
• Applying Expertise and Technology
• Relating and Networking
• Planning and Organising
• Persuading and Influencing
• Presenting and Communicating Information
• Adhering to Principles and Values
• Working with People
• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Minimum Requirements:

• 5+ years Operations Management in Mobile Money
• 3–5 years experience in Billing Assurance/reconciliations or similar environment
• Minimum 3 years experience in information analysis and reporting for assurance (essential)
• Minimum 3 years experience in a design and development role (essential)
• Auditing experience (desirable)
• Advanced SQL (desirable)
• Programming (desirable)
• At least 5 years experience and knowledge of the Telecommunications industry (preferred)
• At least 3 years experience in Data and Information Analysis and reporting for integrity assurance purposes (desirable).
• At least 3 years experience in controls management in a systems application environment for reporting purposes (desirable).

Closing date for Applications: 31 July 2025

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What you’ll do

Role purpose:

• The Security Operations Manager will be responsible for coordination, supervision and management of all site security operations across MAST sites including ensuring the safe and security of base station transmission infrastructure, assets protection, incident investigation and case management, development and implementation of best practice security standards, policies and working orders and management of contracted security service provider performance and service level agreement.

Who you are

Key accountabilities :

• Align MAST Site Security Strategy to business operations and drive security performance within MAST sites to ensure satisfaction and objectives defined.
• Champion a security culture within MAST sites and be a single point of contact to coordinate and facilitate security operations, promote and develop security methods, tools and security standards across business.
• Plan, implement, be responsible for and supervise the requirements of security and safety awareness, initiatives and joints policing operations to address and mitigate all security risks to improve regional security operations.
• Develop a security threat risk and vulnerability assessment model to identify and address gaps and non-conformities within MAST sites.
• Implement best practice security standards, processes and procedures for effective risk mitigation and fit-for-purpose improvement plans.
• Improve incident investigation and case management by conducting root cause analysis on all reported site security incidents and implement corrective physical security-measures.
• Formulate security operations annual operational plan (AOP) and the required CAPEX and OPEX budgets for efficient security operations.
• Contribute and enhance integrated dashboard reporting to enable information visibility for management decision-making.

Core competencies, knowledge, and experience:

• Experience in conducting security risk assessment and site security profiles.
• Security project management,
• Good communication and engagement skills, strategic and analytical skills, strong interpersonal skills.
• Experienced in networking and collaboration with internal and external stakeholders.
• Management of performance and service level agreement of contracted security service provider.
• Knowledge and capability to implement Critical Infrastructure Protection Act (CIPA), Minimum Physical Security Standards (MPSS), relevant security regulations, policies, guidelines and standard operational

Must have technical / professional qualifications:

• A three (3) year National Diploma or Degree in Security Risk Management or equivalent.
• Minium 8+ years’ experience within the security environment and two (2) of which must have been in a security supervision or management level.

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Role Purpose:

• Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
• Infinity Services Partner Company is looking for a Quality Analyst - Retentions to measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement.

Your responsibilities will include:

• Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions.
• Ensure that the qualitative and quantitative evaluation of the customer interactions across assigned customer touchpoints is assessed to ensure that the business KPI’s are achieved. Provide accurate oral and written feedback and coaching assistance to the business operational environment to ensure that FCR and NPS targets are achieved.
• Identify, recommend and support training & coaching interventions to improve Quality failures across customer interaction touchpoints.
• Identify, recommend and support Process and System improvements to improve Quality failures across customer interaction touchpoints.
• Identify, recommend and support Knowledge Management content integration process to ensure that service delivery agents are well equipped to deliver superior service.
• Identify and escalate business failures by coordinating and liaising with priority stakeholders. Accurately monitor the work of others: spotting errors, suggesting improvements and identifying quality issues across the team.
• Conduct call traces, call monitoring, agent performance trend analysis, process and system trend analysis to improve quality service delivery.
• To uphold ISO 9001/ 9002 standards of Customer satisfaction.

Job Knowledge:

• Telecommunications Industry Knowledge
• Service Industry
• Quality Methodologies
• Quality Management Systems Knowledge
• Fundamentals of Quality Assurance
• Knowledge of Contact Centre Procedures (Voice and Digital)
• PC Knowledge (MS Office, Excel advanced

Job Related Skills

• Qualitative and Quantitative Analysis
• Problem Identification & solutions-driven
• Quality Evaluation and Assessment
• Coaching for Performance
• Stakeholder Engagement & Interpersonal Skills
• Effective Written and Verbal Communication
• Assertiveness & Decision Making
• Negotiation & Conflict Management
• Attention to detail and accuracy
• Time Management
• Stress management
• Computer Proficiency in Microsoft Applications

Extreme Importance

• Analytical skills
• Interpersonal skills
• Stakeholder management
• Ability to analyse operational performance data and identify problems in the early stages
• Being able to put the customer at the heart of everything we do
• Agile in Adapting to Change
• Self-management
• Quality Focussed
• Performance Management
• Results Driven

Experience

• A Minimum of 2 years’ experience in Customer Care environment (essential)
• Experience in a quantitative or qualitative analysis environment (desirable).
• A minimum of 1 year of experience in the Quality Assessor function (desirable)
• Coaching program or experience (desirable)

Must have technical/professional qualifications:

• Matric/Grade 12 (Essential) + 2 years experience + quality scores to be taken into consideration
• Quality Management Qualification or related Qualification (highly advantageous)
• Assessor Accreditation certifications (highly advantageous)

Closing date for Applications: 25 July 2025.

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What you’ll do

Role purpose:

• To oversee and manage the day-to-day operations of the IT department, ensuring the efficient functioning of the company's IT infrastructure systems and services to support business operations and objectives.

Who you are

Key accountabilities:

Leadership and Team Management

• Lead, mentor, and manage the IT operations team, fostering a collaborative, high-performance culture.
• Provide direction and coordination to experienced IT Governance and Data Governance professionals, ensuring integration with broader IT operational goals.
• Set clear performance objectives, conduct regular performance reviews, and provide ongoing training and development opportunities.

IT Infrastructure Management

• Oversee the maintenance, upgrade, and support of all IT infrastructure, including networks, servers, and storage systems.
• Ensure IT systems and infrastructure availability, reliability, and security.

Service Delivery and Support

• Manage IT service delivery to ensure the efficient and timely resolution of technical issues.
• Implement and monitor IT service management (ITSM) practices to enhance service quality and user satisfaction.

Governance Oversight

• Collaborate with the Governance team to ensure policies, standards, and compliance frameworks are supported operationally.
• Oversee coordination of IT and Data Governance workstreams, ensuring alignment with business priorities.
• Ensure operational support for compliance with frameworks like ISO 27001 and POPIA, and internal audit recommendations.

Security and Compliance

• Ensure IT operations adhere to company policies, industry standards, and regulatory requirements.
• Implement robust security measures to protect company data and IT assets

Continuous Improvement and Innovation

• Identify opportunities for process improvements and implement best practices to enhance operational efficiency.
• Stay updated with emerging technologies and industry trends to drive innovation within the IT department.

Core competencies, knowledge and experience :

• 5–7 years of experience in IT Operations Management.
• Exposure to IT or Data Governance practices (e.g., participation in audit reviews, policy implementation, or compliance reporting).
• Experience coordinating across multiple technical and governance teams.
• Familiarity with governance frameworks (e.g., ITIL, COBIT, ISO 27001, POPIA) to enable effective oversight of governance activities

Must have technical / professional qualifications:

• Bachelor’s degree in IT, Computer Science or related
• ITIL Foundation (essential)
• PMP or PRINCE2 (advantageous)
• COBIT Foundation or ISO 27001 Foundation (desirable)
• Familiarity with POPIA and data governance principles

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Role Purpose/Business Unit:

• This role is responsible for ensuring that a product is delivered with quality and plays a critical role in a product release.
• The product business analyst will represent the voice of business/customer to ensure requirements are bedded down and quality standards are upheld.

Your responsibilities will include:

• Determine and define the functional and non-functional requirements for a product, define the acceptance criteria, drawing up of a test traceability matrix.
• Identifying gaps by analysing the business requirement coming in and/or technical specifications of a product. Engage with stakeholders to gain an understanding of business/technical context.
• Produce a detailed functional User Acceptance Test Plan that details, the coverage approach, designing of test scenarios, test cases, expected outcomes, pre-conditions and test data requirements.
• Provide support throughout the development and delivery of the product.
• Identify potential risks that may impact the product, present risks to the project delivery team and ensure mitigation plans are in place.
• Set up of test data and resources that will be required to fulfil the test criteria for test cases.
• Plan, co-ordinate and execute on testing within the quality assurance workstream. Monitor and ensure quality governance using a risk-based approach.
• Identify, document and track bugs, working closely with technical delivery teams to resolve issues.
• Prepare and maintain comprehensive business requirements, test documentation, defects and resolutions with traceable process/testing flows. Documentation serves as evidence of the scope and compliance that product quality governance has been achieved.
• Leverage Artificial Intelligence and automation to support development of product requirements and quality assurance of processes where possible.
• Collaborate, liaise and communicate with business and IT stakeholders to ensure project delivery criteria is met.

The ideal candidate for this role will have:

• Relevant business or IT diploma/degree
• Relevant business analysis, solution design and quality assurance training/qualification with relevant experience
• Experience in SQL & automation frameworks will be advantageous
• Minimum 3-5 years’ relevant experience in a business analysis and quality assurance role

Core competencies, knowledge and experience:

• Own the analysis and quality assurance process of a product within a complex integrated systems architecture that spans multiple environments.
• Analytical with problem solving skills and able to act tactically.
• Diplomatic and able to influence quality driven behaviour and improvements across the project delivery workstreams.
• Resilient, adaptable, self-motivated, proactive, able to independently work on multiple projects and capable of driving requirement gathering and adherence to the quality governance.
• Ability to safeguard the business/customer experience, by driving cross functional quality thinking that will elevate the entire product journey.

Closing date for Applications: 31 July 2025.