Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
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PURPOSE OF JOB
- Lesaka Technology is dual-listed on the Nasdaq and Johannesburg Stock Exchange (JSE), and as such is subject to the requirements of the Sarbanes-Oxley Act of 2002 (SOX), including Sections 302 and 404.
- The Financial Controller: SOX & Internal Controls is a senior leadership role within the Lesaka Enterprise Division, carrying full accountability for the design, implementation, maintenance, and ongoing compliance of the SOX internal control framework across the division.
- The incumbent will serve as the subject-matter expert and functional lead for all matters relating to internal controls over financial reporting (ICFR), risk and control matrices, control testing, deficiency management, and SOX 404 attestation. This role operates at the intersection of finance, internal audit, and governance, requiring a candidate who combines deep technical SOX expertise with strong commercial acumen and stakeholder engagement capability.
- The role requires a qualified professional with demonstrable experience in SOX programme design and implementation, gained either within a Big 4 audit firm or in a listed commercial environment. The Financial Controller: SOX & Internal Controls reports to the CFO and engages directly with the Group Internal Audit function, external auditors, and the Audit Committee on all SOX-related matters.
- The Financial Controller: SOX & Internal Controls responsibilities include the following:
KEY PERFORMANCE AREAS
SOX Programme Design and Implementation
- Lead the end-to-end design, build-out, and implementation of the SOX internal controls programme for the Lesaka Enterprise Division.
- Establish and maintain the SOX scoping methodology, determining which processes, systems, and accounts are in-scope based on materiality and risk.
- Develop and maintain the Risk and Control Matrix (RCM) for all in-scope financial reporting processes, ensuring controls are appropriately designed to address identified risks.
- Define control objectives, control activities, and evidence requirements across key process areas including Revenue, Procure-to-Pay, Financial Close, Treasury, Payroll, and IT General Controls (ITGCs).
- Drive the initial SOX implementation roadmap and manage the programme to completion within agreed timelines, engaging stakeholders across finance, operations, and IT.
- Ensure the SOX framework is aligned to the COSO Internal Control – Integrated Framework and Nasdaq/SEC regulatory requirements.
Internal Control Environment
- Own and maintain the Enterprise Division's internal control environment, ensuring controls are appropriately designed, documented, and operating effectively at all times.
- Conduct periodic process walkthroughs with control owners to validate that documented controls reflect actual operating practice.
- Identify control gaps, design weaknesses, and operating deficiencies; assess their severity and drive timely remediation.
- Maintain a centralised control repository and ensure all process narratives, flowcharts, and control documentation are current and complete.
- Embed a strong control-awareness culture across the Enterprise Division by providing training, guidance, and ongoing support to control owners and process leads.
- Coordinate with IT and systems teams on the design and assessment of IT General Controls (ITGCs) and IT Application Controls (ITACs) relevant to financial reporting.
SOX 302 and 404 Compliance
- Manage the annual SOX 404 assessment process, including control testing planning, scheduling, execution oversight, and results reporting.
- Coordinate and support the quarterly SOX 302 sub-certification process across the Enterprise Division, ensuring disclosures are accurate and supported.
- Oversee the preparation of management's assessment of ICFR for inclusion in the annual report on Form 20-F or equivalent Nasdaq/SEC filing.
- Ensure timely identification, documentation, classification, and remediation of control deficiencies (significant deficiencies and material weaknesses).
- Maintain a deficiency tracker and provide regular status updates to the CFO and Audit Committee on open items and remediation progress.
- Liaise with the Group's external auditors (PCAOB-registered) on the integrated audit of ICFR, serving as the primary divisional point of contact.
Internal Audit Coordination and Relationship Management
- Serve as the primary liaison between the Enterprise Division and the Group Internal Audit function on all SOX-related matters.
- Coordinate internal audit access, information requests, and walkthroughs during SOX testing and internal audit reviews.
- Review internal audit findings relating to ICFR and assess their SOX implications; develop management responses and remediation action plans.
- Leverage internal audit results to continuously improve the control environment and reduce duplication of testing effort where possible.
- Support the development of the internal audit plan by providing input on key risk areas and control priorities within the Enterprise Division.
Control Testing and Quality Assurance
- Design and oversee the annual control testing plan, covering both management testing (1st line) and coordination with internal audit testing (2nd line).
- Review and approve test of design (TOD) and test of operating effectiveness (TOE) workpapers to ensure they meet quality and evidence standards.
- Assess and conclude on control test results, applying appropriate professional judgement to deficiency classification.
- Maintain a continuous monitoring approach to high-risk controls, ensuring issues are identified and addressed between formal testing cycles.
- Track remediation testing for previously identified deficiencies and confirm operating effectiveness prior to period-end reporting.
Governance, Reporting and Stakeholder Engagement
- Prepare and present SOX status reports, dashboard updates, and ICFR assessments for the CFO, EXCO, and Audit Committee.
- Provide input into the Audit Committee's assessment of the effectiveness of the Group's system of internal controls.
- Engage proactively with Group finance, Group risk, and the JSE Sponsor on governance and disclosure matters relating to internal controls.
- Respond to queries from Nasdaq, the SEC, JSE, or other regulators relating to ICFR and internal control disclosures where required.
- Ensure all SOX governance activities are documented and retained in accordance with record-keeping requirements under the Sarbanes-Oxley Act.
Process Improvement and Automation
- Identify opportunities to streamline, automate, and improve the SOX compliance programme to reduce manual effort while maintaining control rigour.
- Leverage GRC (Governance, Risk and Compliance) tools and technology to enhance control monitoring, documentation, and reporting.
- Drive continuous improvement in financial reporting processes within the Enterprise Division to reduce inherent control risk.
- Stay abreast of changes in SOX regulation, SEC guidance, PCAOB standards, and COSO framework updates, and assess implications for the Enterprise Division.
EXPERIENCE
- Minimum 3–5 years' relevant experience, with a strong track record in SOX design, implementation, and compliance.
- Experience gained at a Big 4 audit firm (Deloitte, PwC, EY, or KPMG) in an external or internal audit capacity, OR equivalent commercial experience in a Nasdaq- or SEC-registered listed entity – required.
- Demonstrable hands-on experience designing and implementing a SOX programme from the ground up, including scoping, RCM development, control documentation, and testing frameworks.
- Deep technical knowledge of SOX Sections 302 and 404, COSO Internal Control – Integrated Framework, and PCAOB Auditing Standard No. 2201.
- Experience managing IT General Controls (ITGCs) and IT Application Controls (ITACs) in a SOX context.
- Proven experience engaging with external auditors on ICFR-related matters in a listed company environment.
- Experience presenting to and engaging with Audit Committees, EXCO, and senior leadership on internal controls and SOX compliance.
- Experience in the financial services, fintech, or payments sector is advantageous.
- Prior exposure to JSE Listings Requirements and dual-listed entity governance is beneficial.
QUALIFICATIONS AND SKILLS
- CA(SA) – Chartered Accountant (South Africa) – advantageous.
- CIA (Certified Internal Auditor) – advantageous.
- CPA (Certified Public Accountant) or equivalent international designation – advantageous.
- CISA (Certified Information Systems Auditor) – beneficial for candidates with significant ITGC exposure.
- BCom Accounting, Internal Auditing, or equivalent degree – minimum requirement where a professional designation is not held.
- Expert-level knowledge of the Sarbanes-Oxley Act (Sections 302 and 404), COSO framework, and PCAOB standards.
- Strong understanding of financial reporting processes, general ledger structures, and IFRS accounting standards.
- Proficiency in GRC tools (e.g., AuditBoard, Workiva, SAP GRC, or similar) and advanced Excel skills.
- Excellent report writing, presentation, and stakeholder communication skills.
- Strong analytical and risk assessment capabilities with the ability to exercise sound professional judgement.
WORK BEHAVIOURS AND ATTRIBUTES
- Technically credible and confident – recognised as a subject-matter expert in SOX and internal controls.
- Strong leadership presence with the ability to influence, challenge, and engage stakeholders at all levels, including EXCO and the Audit Committee.
- Highly organised and structured, with the ability to manage a complex, multi-stakeholder compliance programme to strict regulatory deadlines.
- Independent thinker with the ability to exercise sound professional judgement and escalate concerns when appropriate.
- Proactive and commercially aware – balances control rigour with pragmatic, business-enabling solutions.
- High level of integrity, objectivity, and ethical conduct – essential given the nature of the role in a listed company environment.
- Collaborative and cross-functional by nature; builds trust and productive relationships across finance, IT, operations, and audit.
- Resilient and composed under pressure, particularly during peak audit and reporting cycles.
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The role
- EasyPay's transaction volumes generate data at serious scale, and that data needs to be clean, reliable and fast to query. You'll join the data team to build and maintain the pipelines that move transaction, merchant and reconciliation data from source systems into our warehouse — giving product, finance and risk teams data they can trust.
What you'll own
- Build and maintain ETL/ELT pipelines that ingest transactional data into our warehouse
- Write and optimise SQL to transform raw data into usable, well-modelled tables
- Monitor pipeline health and fix data quality issues before they reach downstream users
- Support data engineers and analysts with clean, documented datasets
- Contribute to version-controlled, tested data pipeline code
- Help maintain data pipeline documentation and lineage
What you bring
- 1-2 years' experience in a data engineering, analytics engineering, or backend data role
- Strong SQL skills — comfortable writing and debugging complex queries
- Working knowledge of Python for scripting and data transformation
- Exposure to a modern data warehouse (e.g. Snowflake, BigQuery, Redshift, or similar)
- Understanding of version control (Git) and basic CI/CD concepts
- Comfortable working with large, messy, real-world transactional data
Nice to have
- Experience with orchestration tools (Airflow, Dagster, or similar)
- Exposure to streaming data (Kafka, Kinesis)
- Interest or background in payments, fintech, or transaction processing
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The role
- EasyPay's infrastructure processes millions of transactions a day across a national retail network — it can't go down, and it has to scale as we add products and merchants.
- You'll own the infrastructure strategy, platform reliability, and the engineers who run it. This is a hands-on leadership role: you set direction and you're accountable when something breaks at 2am.
What success looks like
- Within 6 months: full visibility into infrastructure cost, capacity and risk, with a remediation plan for the highest-severity gaps underway.
- Within 12 months: measurable uplift in platform uptime and incident recovery time, backed by a infrastructure roadmap the CTO and exec team trust.
- An infrastructure team that operates with clear ownership, on-call discipline, and shrinking mean-time-to-resolution.
What you'll own
- Set and execute EasyPay's infrastructure strategy — cloud, on-prem, and hybrid — aligned to product and transaction growth
- Own platform reliability, capacity planning, and disaster recovery for systems processing high-volume, real-time payment transactions
- Lead and grow the infrastructure engineering team, including on-call rotation and incident response
- Drive infrastructure cost efficiency without compromising uptime or security
- Partner with security, compliance, and engineering leads to keep infrastructure audit-ready (PCI-DSS and relevant financial services requirements)
- Modernise legacy infrastructure and drive automation (IaC, CI/CD, observability) across the estate
- Report infrastructure health, risk, and roadmap directly to the CTO and exec team
What you bring
- 8+ years in infrastructure/platform engineering, with 3+ years leading a team
- Proven experience running high-availability, high-transaction-volume production systems
- Deep knowledge of cloud infrastructure (AWS, Azure, or GCP) and hybrid/on-prem environments
- Strong grasp of networking, security fundamentals, and incident management at scale
- Experience with infrastructure-as-code, CI/CD pipelines, and observability tooling
- Track record of managing infrastructure cost and capacity in a fast-growing environment
- Comfortable being the escalation point when production is down
Nice to have
- Experience in payments, banking, or another regulated financial services environment
- Exposure to PCI-DSS compliance requirements
- Experience managing infrastructure across multiple data centres or regions
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The role
- EasyPay's network carries live transaction traffic across thousands of retail sites. We need a junior network engineer to help keep that network healthy — monitoring, troubleshooting, and supporting the infrastructure team as they roll out changes. You'll learn fast, work close to production, and build the foundation for a career in network engineering.
What you'll own
- Monitor network health across LAN, WAN and VPN links, and escalate issues before they become outages
- Triage and resolve first-line network incidents — connectivity drops, latency, routing issues
- Support firewall, switch and router configuration changes under senior engineer guidance
- Maintain accurate network documentation, diagrams and asset records
- Assist with patching, firmware updates and scheduled maintenance windows
- Log and track incidents through to resolution in our ticketing system
- Build hands-on experience with routing, switching and network security fundamentals
What you bring
- 1-2 years' experience in a network or IT support role, or a relevant diploma/certification with strong practical exposure
- Working knowledge of TCP/IP, DNS, DHCP and VLANs
- Exposure to routers, switches and firewalls (Cisco, Fortinet, or similar)
- Comfortable troubleshooting under pressure with production systems live
- Clear, calm communicator — you can explain a network issue to a non-technical colleague
- Willingness to work outside standard hours occasionally for maintenance windows or incidents
Nice to have
- CCNA (completed or in progress)
- Exposure to monitoring tools (PRTG, Zabbix, SolarWinds or similar)
- Experience in a payments, retail or high-availability environment
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Purpose of the Role:
- The Marketing Administrator is responsible for providing administrative and operational support to the Marketing Department. The role ensures that all marketing activities are executed efficiently by managing procurement processes, reconciling invoices, tracking budgets, coordinating deliverables with internal and external stakeholders, and maintaining accurate records of marketing assets and merchandise inventory.
Key Responsibilities:
Financial Administration & Reconciliation
- Process and reconcile all marketing-related invoices against approved purchase orders and quotations.
- Ensure all supplier invoices are accurately captured and submitted within required deadlines.
- Track marketing expenditure and maintain up-to-date budget records.
- Liaise with Finance to resolve invoice discrepancies and payment queries.
- Maintain an organized filing system for invoices, purchase orders, quotations, and contracts.
Procurement & Order Management
- Raise purchase orders for marketing campaigns, merchandise, events, sponsorships, and operational requirements.
- Coordinate supplier quotations and ensure procurement processes are followed.
- Track orders from placement through to delivery.
- Follow up with suppliers to ensure timelines and service level agreements are met.
- Manage relationships with approved marketing suppliers and vendors.
Project Coordination & Deliverables Management
- Track marketing projects and campaign deliverables against agreed timelines.
- Follow up with internal departments and external suppliers to ensure deliverables are completed on schedule.
- Maintain project status trackers and provide regular progress updates.
- Schedule meetings, compile meeting notes, and track action items.
- Assist in coordinating events, activations, and marketing initiatives.
Merchandise & Inventory Management
- Maintain accurate records of all marketing merchandise and promotional materials.
- Conduct regular stock takes and inventory audits.
- Monitor stock levels and recommend replenishment when required.
- Coordinate the distribution and allocation of branded merchandise across regions, offices, and events.
- Ensure inventory records are updated and reconciled after every allocation or event.
Administration & Reporting
- Maintain marketing databases, trackers, and filing systems.
- Assist with compiling reports and marketing documentation.
- Manage departmental administration and record-keeping.
- Support the Marketing Team with ad hoc administrative requirements.
Key Performance Indicators:
- 100% invoice reconciliation accuracy.
- Purchase orders processed within agreed turnaround times.
- Marketing supplier payments submitted on time.
- Merchandise inventory maintained with minimal variances.
- Monthly stock takes completed and reported.
- Deliverables tracked and followed up within agreed timelines.
- Accurate and timely marketing budget reporting.
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ABOUT THE ROLE
- The Commercial Operations Analyst is the operational backbone of the Commercialisation function within the Enterprise Division. Reporting directly to the Commercial Manager, this role is responsible for the coordination, consolidation, and delivery of all commercial reporting and performance management activities across the division.
- The role sits at the intersection of data management, reporting execution, and commercial coordination. The Commercial Operations Analyst collects and consolidates inputs from multiple team members and functions, translates that data into structured, accurate reporting outputs, and ensures timely delivery to the Project Management Office (PMO) and Management Committee (Manco) on behalf of the Commercial Manager and the Chief Commercial Officer.
- This is a role for a highly organised, detail-oriented individual who thrives in a coordination function, is comfortable managing multiple concurrent workstreams, and takes pride in producing polished, accurate outputs under deadline pressure.
- The successful candidate will bring solid operational and analytical foundations — and will grow their commercial exposure progressively through direct support of the Commercial Manager and engagement with senior divisional leadership.
KEY RESPONSIBILITIES
Reporting and data consolidation
- Collect, validate, and consolidate commercial performance data from multiple team members and functions across the Enterprise Division into unified, accurate reporting outputs.
- Maintain a central data register for all reporting inputs, ensuring version control, data integrity, and traceability at all times.
- Identify gaps, inconsistencies, or delays in data received from contributing team members and proactively follow up to resolve them ahead of reporting deadlines.
- Ensure all data submissions are complete, correctly formatted, and ready for review by the Commercial Manager before onward submission.
PMO and Manco reporting
- Prepare and maintain the Commercial Manager's reporting submissions to the Project Management Office (PMO), ensuring all inputs meet required formats, timelines, and governance standards.
- Compile the monthly Management Committee (Manco) reporting pack on behalf of the Commercial Manager, incorporating pipeline data, deal status updates, onboarding progress, and divisional performance metrics.
- Support the Commercial Manager in preparing presentation materials and supporting documentation for executive-level meetings and strategic reviews.
- Track and follow up on actions and commitments arising from PMO and Manco submissions, ensuring accountability and timely resolution.
Commercial dashboards and performance tracking
- Build and maintain commercial performance dashboards that provide clear, real-time visibility into key divisional metrics including deal pipeline, revenue contribution, onboarding milestones, and contract status.
- Produce regular performance summaries for the Commercial Manager, highlighting trends, risks, and items requiring attention or escalation.
- Track pipeline activity across the division, maintaining an accurate and current view of deals in progress, deals closed, and deals at risk.
- Continuously improve dashboard design and reporting templates to enhance readability and usefulness for senior audiences.
Pipeline and deal tracking
- Maintain an up-to-date pipeline register across all active commercial opportunities within the Enterprise Division.
- Coordinate with category heads, account managers, and the Commercial Manager to ensure pipeline data is accurate, complete, and current.
- Flag stalled deals, pipeline gaps, or at-risk opportunities to the Commercial Manager in a timely manner.
- Support the Commercial Manager in preparing pipeline reviews and forecasting inputs for divisional planning cycles.
Contract and onboarding administration
- Maintain an accurate and up-to-date contract register, tracking contract status, renewal dates, key commercial terms, and signatory requirements across the division's client and supplier base.
- Support the client onboarding process by tracking milestones, coordinating documentation requirements, and following up with internal stakeholders to ensure timely completion.
- Assist with the preparation, filing, and version control of commercial agreements, addenda, and supporting documentation in line with internal governance requirements.
- Flag contractual risks, upcoming renewals, or onboarding delays to the Commercial Manager proactively.
Cross-functional coordination
- Serve as the central coordination point between the Commercial Manager and contributing team members for the collection, validation, and submission of all reporting inputs.
- Liaise with the PMO, finance, and operations teams to ensure alignment on reporting timelines, data definitions, and submission standards.
- Support the Commercial Manager with day-to-day operational tasks including meeting preparation, agenda management, action tracking, and follow-up on outstanding items.
- Contribute to the continuous improvement of reporting processes, templates, and data collection workflows within the Commercialisation function.
QUALIFICATIONS AND EXPERIENCE
- Bachelor's degree or diploma in Business Administration, Commerce, Operations, Information Management, Finance, or a related field.
- 3 to 5 years' experience in an operations analysis, business analysis, commercial reporting, or administrative coordination role.
- Demonstrated experience preparing reports and consolidated outputs for senior leadership audiences including Manco or equivalent.
- Strong proficiency in Microsoft Excel and PowerPoint; experience with BI tools such as Power BI, Tableau, or similar is advantageous.
- Experience in the fintech, VAS, prepaid content, or financial services environment is strongly preferred.
- Demonstrated ability to manage multiple reporting deadlines simultaneously without compromising accuracy or quality.
- Experience with contract administration, client onboarding processes, or pipeline tracking is beneficial.
- Familiarity with API-based platforms or transactional technology environments is an advantage.
CORE COMPETENCIES
- Organisational excellence: able to manage competing priorities, multiple data sources, and tight deadlines without losing accuracy or composure.
- Attention to detail: consistently produces reporting outputs that are accurate, complete, and professionally presented.
- Proactive coordination: takes ownership of chasing inputs, tracking actions, and keeping reporting timelines on track without being prompted
- Clear communication: strong written and verbal skills with the ability to produce structured, professional outputs for senior audiences.
- Operational discipline: brings structured, repeatable processes to data collection, reporting, and administrative workflows.
- Commercial curiosity: eager to understand the business context behind the data and grow commercial acumen over time.
- Discretion: handles sensitive commercial, financial, and strategic information with professionalism and confidentiality.
- Collaboration: builds effective working relationships across functions and levels of seniority within the division.
KEY WORKING RELATIONSHIPS
- Commercial Manager —primary line manager; provides day-to-day direction, priorities, and sign-off on reporting outputs.
- Chief Commercial Officer —indirect; outputs contribute to the CCO's Manco reporting and executive submissions.
- Enterprise Division team members —data suppliers who feed inputs into consolidated divisional reporting.
- Project Management Office (PMO) —formal reporting submissions and governance alignment.
- Finance team —alignment on financial data, budget reporting, and cost tracking inputs.
- Category heads and account managers —pipeline data, deal status updates, and onboarding milestone tracking.
- Operations and onboarding teams —coordination on client onboarding progress and documentation.
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KEY RESPONSIBILITIES
Management information and performance reporting
- Design, build, and maintain structured Management Information Report (MIR) packs for the division's top-tier clients, drawing on data from internal data warehouses, transactional systems, and commercial analytics platforms via the relevant internal teams.
- Coordinate data collection from across the business — including Technology, Finance, Operations, and the BI function — consolidating pre-analysed inputs into a single, accurate, client-ready performance report.
- Produce monthly client performance reports covering transaction volumes across bill payments, prepaid utility (PPU), airtime and data, and vouchers; margin quality analysis; total addressable market (TAM) capture; and client channel performance by product category.
- Ensure all reports are completed, reviewed, and ready for client engagement ahead of scheduled monthly meetings, with sufficient lead time for the Head: Commercial and Growth and Growth Managers to review the Client Growth Pack before their Tier 1 engagements.
- Maintain a standardised MIR template and format across all clients, with the ability to customise where specific client requirements or agreed KPI frameworks differ from the standard.
Client growth pack preparation for Tier 1 engagements
- Compile a structured Client Growth Pack ahead of each monthly Tier 1 client engagement, integrating pre-analysed performance data, trend summaries, commercial insights, and prioritised expansion opportunities into a single presentation-ready document for use by the Head: Commercial and Growth and the relevant Growth Manager.
- Incorporate commercially relevant analysis received from the BI, Finance, or Commercial Intelligence functions, presenting that information in a format that is accessible and meaningful for a senior commercial audience.
- Include in the pack client channel performance patterns — by geographic cluster or transaction category — that highlight expansion opportunities or operational inefficiencies, based on data and analysis provided by internal teams.
- Ensure the Client Growth Pack is reviewed and signed off by the Head: Commercial and Growth prior to each Tier 1 client meeting.
Tier 2 client engagement — operational and technical contacts
- Lead and conduct the monthly Tier 2 client engagement independently, presenting the Management Information Report directly to the client's operational support and technology contacts.
- Walk Tier 2 client contacts through transaction performance data, system and integration highlights, operational metrics, and any data or reporting queries relevant to their function.
- Serve as the primary point of contact for Tier 2 client contacts on matters relating to reporting, data queries, and operational performance between scheduled engagements.
- Identify and escalate any operational, technical, or integration issues raised by Tier 2 contacts to the relevant internal team — Technology, Operations, or BI — and track resolution through to completion.
- Maintain a productive and professional working relationship with Tier 2 contacts, ensuring they receive consistent, timely, and accurate reporting support.
Client feedback capture and feedback loop management
- Capture all client feedback, operational constraints, data queries, and agreed action items arising from both Tier 1 and Tier 2 client engagements, producing a structured action register within 24 hours of each meeting.
- Route client feedback formally back into the Commercial and Growth function, ensuring that insights, constraints, and opportunities raised by clients at either tier are communicated to the Head: Commercial and Growth in a structured and timely manner.
- Maintain the action register for all active client engagements, tracking the resolution of each item and following up with internal teams and the client as required.
- Provide regular action register status updates to the Head: Commercial and Growth, flagging items that are overdue, blocked, or require escalation.
- Surface recurring client feedback themes to the Commercial and Growth leadership team so that systemic issues or product and operational opportunities can be addressed at a strategic level.
Reporting administration and standards
- Maintain a master client reporting schedule, tracking MIR delivery timelines, Tier 1 and Tier 2 meeting dates, and action register status for all accounts within scope.
- Ensure consistent application of MIR and Client Growth Pack formatting, branding, and presentation standards across all client reporting outputs.
- Liaise with the BI Manager and relevant data teams to ensure data inputs are received on schedule and in the correct format for inclusion in client reports.
- Identify opportunities to improve the efficiency, accuracy, or presentation quality of the MIR process, proposing improvements to the Head: Commercial and Growth for consideration.
MINIMUM REQUIREMENTS
- 3 to 5 years' experience in a client reporting, management information, business support, or client engagement role, preferably within financial services, fintech, payments, or VAS.
- Demonstrated experience producing structured management information or performance reports for external client audiences.
- Demonstrated experience engaging directly with external client contacts in a presentation or operational review setting.
- Strong proficiency in Microsoft PowerPoint and Excel; experience with data visualisation or BI tools is advantageous.
- Ability to work with pre-analysed data sets and translate them into clear, visually effective, client-facing presentation formats.
- Excellent verbal and written communication skills, with confidence presenting to external operational and technical stakeholders.
- Strong organisational skills and the ability to manage multiple client report cycles and action registers simultaneously.
CORE COMPETENCIES
- Report packaging and presentation: takes pre-analysed data and transforms it into structured, visually clear, and professionally formatted MIR packs and Client Growth Packs.
- Tier 2 client engagement: conducts structured monthly engagements with operational and technical client contacts independently, presenting data clearly and managing queries professionally.
- Attention to detail: ensures all client-facing reporting outputs are accurate, consistent, and meet the quality standard expected of top-tier client engagements.
- Structured feedback capture: accurately records client feedback, action items, and operational constraints from both engagement tiers and routes them back into the appropriate internal function without delay.
- Follow-through and accountability: maintains the action register diligently, tracks items through to resolution, and escalates proactively when commitments are at risk.
- Cross-functional coordination: coordinates effectively with BI, Finance, Operations, and Commercial Intelligence teams to ensure data inputs are received on time and in the correct format.
- Professionalism: represents the Commercial and Growth function credibly and consistently across all client interactions at both engagement tiers.
- Organisational discipline: manages multiple client reporting cycles, Tier 1 and Tier 2 meeting schedules, and action registers concurrently without losing accuracy or timeliness.
KEY WORKING RELATIONSHIPS
- Head: Commercial and Growth (Neil Brown) — primary reporting line; direction on client priorities, review and sign-off of Client Growth Packs, and receipt of feedback loop outputs from both engagement tiers.
- Growth & Customer Success Managers (Janelle Naidoo, Mellisa Wrubel, Janelle Olivier) — alignment on client-specific reporting requirements; provision of Client Growth Pack for use in Tier 1 engagements; coordination on action register follow-up.
- BI Manager and Data / Financial Analysts — receipt of pre-analysed data inputs for inclusion in MIR packs and Client Growth Packs; coordination on data delivery timelines and formats.
- Finance, Operations, and Commercial Intelligence teams — collection of pre-analysed performance data points for incorporation into client reports.
- Tier 2 client contacts (support and technology) — monthly MIR presentations; operational and technical performance discussions; data and integration query management.
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Job Description
Key Performance Areas
- Accountable for the team in the EasyPay Everywhere Branches.
- Builds and develops resources and environment to enable the team to achieve desired objectives.
- Manage and Supports Sales and Service consultants
- Responsible for the facilitation of the team’s outcome.
- Target Setting and responsible for staff achieving of Targets
Customer
- Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
- Ensure that the team takes ownership of every demand and provides customers with immediate responses.
- Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.
People
- Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
- Coaches upskills and support staff to achieve their individual and collective sales targets.
- Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.
Finance
- Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
- Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
- Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches
Process, Risk, Regulatory & Compliance
- Ensure that the sales team adheres to the processes and procedures.
- Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
- Ensure full compliance of all new business at origination.
Qualifications
- National Diploma/NQF level 6 qualification in Business Studies or equivalent.
Experience
- 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
- Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook
The successful applicant must
- Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
- Knowledge of banking services and what is being offered in the market.
- Business acumen and business management skills
Closing Date 20 July 2026
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Job Description
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 17 July 2026
go to method of application »
Job Description
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 17 July 2026
go to method of application »
Job Description
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 17 July 2026
go to method of application »
Job Description
Key Performance Areas
- To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products
Customer
- Takes accountability in customer engagement to identify customer’s needs.
- Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
- Performs the regulatory checks for the customer, FICA, POPI and NCR
- Aid customers in account servicing and account origination.
- Handles client serving like issuing of card, answering to client queries
- Referring matters outside the operational mandate to the team leader
People
- Adheres to principles of teamwork
- Allows to be led by the senior
Finance
- Ensure that revenue is generated by meeting the agreed sales target
- Retain customers by providing client service and resolving complaints and queries timeously
- Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
- Comply with FAIS guidelines (Honesty and Integrity)
- Operates within the code of conduct
- Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
- Refers any matters outside the laid down scoring to the team leader
- Operate within the stipulated Levels and Limits
- Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct digital channels to maximize channel optimisation.
- Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Make sure ACTIVATION is PRIORITY on onboarding
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training.
Key performance measure
- Meet stipulated target
- Service compliments and complaints
- Adhere to Compliance requirements
- Operational losses and attrition
Qualifications
- Minimum Qualification: NQF 4 Qualification
- Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- Microsoft office Computer Literate
Experience
- Experience: 1-2 years related experience
- FAIS – Yes
The successful applicant must:
- Leadership competencies - Manager of Self
- Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
- Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
- Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
- Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
- Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
- Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
- Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
- Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
- Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
- Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
- Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
- Being true to myself: I always do what I say I will do, even when I am under pressure.
- Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
- Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them.
Closing Date 17 July 2026
Method of Application
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