Senior Specialist: Operations & Billing at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To design and implement assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
• To perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate documents and ensuring stakeholder approval.
• To provide support within the system development lifecycle of a project/initiative that could vary from providing subject-matter expertise; testing resources; post-deployment support; and/or being business/technical liaisons.

Your responsibilities will include:

• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different VFS business structures.
• Monitor & Act on alarms generated in VFS controls and out of threshold margins.
• Perform control of all VFS revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).
• Perform data analysis of VFS Revenue Assurance controls, quantify and communicate the impact/risk of issues.
• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents.
• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
• Ensure cross-departmental co-ordination of VFS activities and prompt escalation of incidents
• Analyse and follow up on VFS assurance incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.
• Monitor all VFS revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.
• Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages.
• Manage reporting to Customer stakeholders and Management.
• Ensure that VFS billing & reporting are accurately by executing assurance mechanism
• Ensure that the Billing & Reporting Processes on time and ensure that they are executed 100% through assurance mechanism
• To strive for continual process improvements on all assurance and reporting activities within the departments
• Ensure that system wide reconciliations and assurance checks are carried out accurately and timely
• To execute assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
• Future-Feature mindset. Drive towards automation and simplification of processes and procedures.

The ideal candidate for this role will have:

• Matric or Equivalent (Essential)
• A 3-year tertiary qualification minimum NQF Level 5 majoring in IT Systems/Data Analysis/Finance/Business (essential).
• Certification/Diploma of Competency in Business Analysis (advantage)
• Problem solving and analytical skills
• Planning and organising
• Interpersonal and communication skills
• Numeracy
• Audit processes
• Inventory and reconciliations and control
• Communication
• Interpersonal
• Technical SQL writing skills
• Problem-solving & analytical
• Presentation
• Facilitation
• Negotiation
• Time management
• Core competencies, knowledge, and experience:
• Analysing
• Creating and Innovating
• Writing and Reporting
• Applying Expertise and Technology
• Relating and Networking
• Planning and Organising
• Persuading and Influencing
• Presenting and Communicating Information
• Adhering to Principles and Values
• Working with People
• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Minimum Requirements:

• 5+ years Operations Management in Mobile Money
• 3–5 years experience in Billing Assurance/reconciliations or similar environment
• Minimum 3 years experience in information analysis and reporting for assurance (essential)
• Minimum 3 years experience in a design and development role (essential)
• Auditing experience (desirable)
• Advanced SQL (desirable)
• Programming (desirable)
• At least 5 years experience and knowledge of the Telecommunications industry (preferred)
• At least 3 years experience in Data and Information Analysis and reporting for integrity assurance purposes (desirable).
• At least 3 years experience in controls management in a systems application environment for reporting purposes (desirable).

Closing date for Applications: 31 July 2025