IT Security & Messaging Specialist - Helderkruin at Fidelity Services Group

Overview:

• This role involves managing and monitoring the organization's email and cybersecurity infrastructure, specifically focusing on Microsoft 365 mail flow, Mimecast, Darktrace, and Trallix. The candidate will perform daily health checks, proactive monitoring, and analysis of alerts generated by the SOC.

Skill Requirements:

• Strong understanding of Microsoft 365 mail flow and Exchange Online
• Experience with Mimecast administration and email security policies
• Proficiency in Darktrace monitoring, alert analysis, and incident response (experience beneficial)
• Trallix experience beneficial
• General IT operations background including troubleshooting and support
• Experience with Active Directory and Microsoft Entra ID
• Ability to perform root cause analysis and implement preventative measures
• Excellent spoken and written English skills
• Strong documentation and reporting capabilities

Specialised Tasks:

• Perform daily health checks on Microsoft 365, Mimecast, Darktrace, and Trallix systems
• Investigate and respond to Darktrace alerts in collaboration with the SOC
• Maintain and optimize email flow and security configurations
• Participate in 24/7/365 standby roster for incident response and support
• Provide third-line support for messaging and security infrastructure
• Collaborate with infrastructure and security teams to ensure system integrity

Support for the following Systems:

• Microsoft 365 (Exchange Online, Defender for Office 365)
• Mimecast Email Security and Archiving
• Darktrace AI Cybersecurity Platform
• Trallix Security Platform
• Active Directory and Microsoft Entra ID
• General Windows Server and networking fundamentals

Development of new systems and processes:

• Contribute to the design and implementation of improved monitoring and alerting workflows
• Assist in the rollout of new security and messaging features
• Ensure compliance with internal policies and external regulation

Additional requirements/attributes:

• Excellent communicator able to articulate technical issues and solutions
• Strong analytical and problem-solving skills
• Ability to work independently and within a team
• Commitment to delivering high-quality services
• Willingness to travel and work flexible hours
• Must hold a current SA Driving License

Leadership Competencies:

• Business and Commercial awareness
• Critical Thinking and Decision Making
• Customer Focus
• Driving to Deliver
• Collaborative Working
• Change Orientation
• Communication
• Inspiring Confidence
• Problem Management