IT Service Delivery Technician at Stonehage Fleming

• The role provides end-user IT and Infrastructure Support in Stonehage Fleming’s Cap Town Office.

WORKING RELATIONSHIPS

• Works within the IT Service Delivery Team and reports to the IT Service Delivery Manager.

PRINCIPAL ELEMENTS AND ACCOUNTABILITIES

• Ensures support for end-user issues on the Cap Town site.
• End-user support may include IT systems and equipment such as servers, computers, Video Conferencing, security systems, copiers, scanners, printers, network cabling, and mobile devices.
• Provide support for installation/upgrade of new/existing hardware, software, and systems.
• Protect integrity of IT systems by minimizing the possibility of intentional damage and controlling access through agreed security systems and standards.
• Participate in end-user training.
• Monitor and maintain IT systems (troubleshooting).
• Maintain IT validated documents and asset inventory.
• Help ensure Group IT policy is adhered to.
• Flexible approach to working hours (infrequently for specific events/on-call support).
• Full-Time on-site support for the Cap Town Office Monday-Friday from 08:00 am

QUALIFICATIONS AND EXPERIENCE

• Post school qualification or apprenticeship.
• Relevant qualification or experience in IT.
• Knowledge of Microsoft Core Technologies: Windows server, Exchange, Active Directory, MS Office
• Knowledge of E-Mail, communication and collaboration tools, video conferencing, and networking.
• Technical competency with desktop hardware and configuration (Computers, printer/scanner/copier, mobile devices).

COMPETENCIES, SKILLS AND BEHAVIOURS

• Fluent in English, both written and spoken, other languages are an advantage
• Enthusiastic about IT Hardware and wider Technology Field
• Ability to train users one-to-one and in groups.
• Team player with strong adherence to risk culture.
• Customer Service oriented.
• Excellent interaction and communication skills, written and verbal.