Providing 1st line support to a globally distributed customer base via a variety of contact methods, including telephone, email and in person. The bulk of support is provided remotely using remote desktop tools and consists of logging incidents, service requests and resolving a high level of support requests at first contact, thus ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service demands.
Key Performance Areas and Accountabilities
Remote and Local IT Support
Mental & Environmental / Legal Requirements
Knowledge and Skills
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