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Purpose
Providing 1st line support to a globally distributed customer base via a variety of contact methods, including telephone, email and in person. The bulk of support is provided remotely using remote desktop tools and consists of logging incidents, service requests and resolving a high level of support requests at first contact, thus ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service demands.
Key Performance Areas and Accountabilities
Remote and Local IT Support
Requirements Profile
Education
Mental & Environmental / Legal Requirements
Experience
System Skills
Knowledge and Skills
Behavioral Competencies
Additional Considerations
Purpose
The IT Senior Quality Assurance Engineer leads, plans and executes the quality assurance activity for nominated products delivered by IT projects to the firm; ensuring that standards are adhered to, and that best practice is adopted.
Key Performance Areas and Accountabilities
Testing
Requirements Profile
Education
Mental & Environmental / Legal Requirements
Experience
System Skills
Knowledge and Skills
Behavioural Competencies
Additional Considerations
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