IT Services Specialist: Online Trading at Sanlam Group

What will you do?

Client service:

• Client setup, admin assistance, troubleshooting and solving technical queries, order management advice, end client training
• Setup and grant login access to the various Online platforms. Reset passwords.
• Solving all client IT related queries via phone or email
• Technical consultant for all online trading clients

Website development and maintenance:

• Website content updates using FTP and CMS systems
• Update web content for the various reporting areas
• Make changes to webpages
• Program and develop new webpages
• Assist with queries relating to the various websites where applicable

IT Systems Management:

• Microsoft.Net basic understanding for minor changes or in-depth troubleshooting
• Ad hoc reports direct from DB using SQL
• Monitoring of Data Files daily for the portfolio and cash values
• Upload corporate actions on website
• Manage client access on the iTrade site
• Ensure the smooth operation of SPW client online share trading
• Provide 1st and 2nd line technical support
• Testing of web content and logins
• Monitoring the website after the Sanlam network maintenance
• Daily monitoring of JSE prices and market data graph updates
• Security Management and audits
• Renewal of annual certificates
• Monthly reporting to the manager
• Ad hoc assistance to users including training of internal users

Admin Assistance:

• Assist the admin team in general when necessary

Qualification and Experience

• Bachelor degree in IT and/or industry related qualification
• Transact-SQL skills
• Exposure to web development and web frameworks
• JSE Dealers Exam or commitment to obtain

Knowledge and Skills

• Basic understanding of the investments and stockbroking environment preferable
• Previous IT helpdesk experience will be an advantage
• Fluency in Afrikaans will be an advantage
• Proficient in MS Office

Personal Qualities

• Strong numerical orientation
• Highly organized with a high level of customer focus
• Accurate and detail orientated
• Critical and analytical capability
• Ability to perform well under pressure and show maturity, confidence and resilience
• Excellent listening, communication and interpersonal skills
• Pro-Active approach to work, clients, problem solving
• Learning agility and curiosity
• Assertive
• Passionate ownership for results