With 90 years of international experience, and nearly 50 years of local expertise in the South African market, Rentokil Initial provides services that protect people and enhance lives.
We protect people from the dangers of pest-borne disease and the risk of illness from cross contamination caused by poor hygiene. We enhance lives with services that protect ...
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IT Support Analyst: Rentokil Initial, Cape Town, Western Cape
Logging all incidents on the Service Desk platform (ServiceNow).
Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers.
Own and Maintain End User incidents and requests raised, including updates on the Service Desk platform
End User Training on the use of RI standard hardware and software
Escalating more complex incidents and request to the appropriate IT Team member (in-country or globally)
Troubleshoot network connectivity for all business units
Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to.
Assist with Network and Server Administration.
Assist with maintaining and implementing backup and recovery systems
Assist with management and maintenance of all server room hardware, including but not limited to cabling, servers, routers and switches
Support and maintain computing and mobile device infrastructure
Asset management of computing and mobile device infrastructure
Perform routine system updates, patches, and upgrades to keep software and hardware current.
Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.
Create user guides and manuals to assist end-users in utilising technology effectively.
Qualifications:
Minimum 3 years proven experience in similar role
Relevant Microsoft Server and related technologies
Server and end user support technologies, software and hardware
Excellent understanding of major networking components, network operating systems, Network protocols (TCP/IP) an advantage
Google Workspace (Advantageous)
Familiarity with IT security best practices such as Change Control process
Understanding mobile device and computing management (Vmware WorkSpace One)
Matric
IT Tertiary Qualification essential or relevant industry certifications (A+, N+ etc.)
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