IT Support Engineer at TransUnion

What You'll Bring

• In this critical role, you’ll be responsible for working with different business units to develop the engineering design that supports the business and operational requirements for standard systems or enhancements to existing systems.
• To build your own technical and professional skills, you will proactively seek out on-the-job training from senior leadership and other resources in the company.

Key Responsibilities Span 2 Areas

• As a Desktop Enginner, you’ll need to manage multiple projects simultaneously, with occasionally conflicting priorities.

Support

• Provisions complex server environments.
• Applies technical abilities to recognize, research, isolate, and resolve basic hardware and software problems.
• Monitors system performance and capacity and provides input for needed expansion.
• Provides support to local and remote end-users by taking the necessary steps to investigate, troubleshoot, and resolve problems.
• Handles general upgrades and troubleshoots various hardware platforms.
• Audits and maintain hardware and software inventory.
• Conducts updates of management information systems, including asset management, time tracking and other systems.
• Participates in 24-7 on-call production support activities based upon documented support procedures.
• Escalates more complex issues to higher levels and management.
• Configures hardware and software for the corporate and production infrastructures.
• Coordinates moves, adds, and changes within the relevant technology infrastructure.
• Performs maintenance and release upgrades on a timely basis.
• Implements security hardening measures on hardware installations.
• Participates in enterprise-wide software rollouts.
• Keeps technical management informed about progress, problems and activities.
• Keeps peers informed about changes, improvements, etc. that may affect them.
• Uses knowledge of relevant product offerings and support policies to provide technically accurate solutions.

Analysis

• Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.
• Monitors system performance and capacity and provides input for needed expansion.
• Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.

Impact You'll Make

• As a Desktop Engineer, you should have 3+ years progressive data communications experience, and an Associate’s Degree in a related technical field or similar discipline. In addition, you should have expertise and experience in technical and professional areas.

Technical Skills

• Demonstrated experience in the design, implementation and support of complex server infrastructures
• Ability to work with telecommunications companies.
• Good understanding of data communication protocols focusing on TCP/IP.
• Knowledge of server platforms in a corporate infrastructure.
• Knowledge of server security practices and tools.
• Experience with hardware and software based server monitoring tools.

Professional Skills

• Good written and verbal communications skills.
• Experience in the use of project management tools and methodologies.
• Ability to manage concurrent projects to plan.
• Experience leading projects.
• Demonstrated ability to execute and perform timely follow-up to ensure customer satisfaction
• Ability to manage projects to plan.
• Ability to instill quality in every aspect of the job function.

Qualifications

Required

• Matric
• A+, N+
• Microsoft MCP
• ITIL

Preferred

• CCNA
• Virtualization Experence
• TransUnion Job Title
• Assotic Engineer, IT Support