Electrum works with great organisations to find a better way to transact. Major retailers, banks, and MNOs rely on our cloud-based transaction hub to process consumer transactions, including for purchasing digital goods and services, initiating money transfers, and accepting alternative payments. Our back-office tools fulfil the reconciliation and settlement...
Read more about this company
Technical Assistance: Serve as the first point of contact for employees experiencing technical issues. Respond to support tickets and inquiries via phone, email, or chat, providing timely resolutions.
Troubleshooting: Diagnose and resolve problems related to desktops, laptops, operating systems (Windows, macOS, Linux), and common business applications. Address issues with printers, mobile devices, and network connectivity.
System Setup & Configuration: Set up new user accounts, configure email and collaboration tools, and install hardware and software as needed. Perform system upgrades and patches to ensure security and functionality.
Maintaining IT Systems: Monitor system performance, collaborate with IT teams, and assist with software updates and security patches.
Asset Management: Track IT assets, maintain inventory records, and manage the procurement and decommissioning of IT equipment.
User Account & Access Management: Manage user accounts and permissions, handle onboarding and offboarding processes, and ensure appropriate access.
Documentation & Knowledge Base: Document technical issues and solutions, build an internal knowledge base, and keep records of recurring problems.
Training & Support: Provide training on IT systems, software, and best practices. Offer guidance to non-technical employees to enhance their IT skills.
Security Compliance: Ensure compliance with security policies, implement security measures, and assist with enforcing password policies and multi-factor authentication.
Collaboration & Escalation: Work with IT department members to resolve complex issues and escalate unresolved problems to specialized teams as needed.
Educational Qualifications:
BSc in Computer Science / Information Systems, BTech/MTech in Information Technology, or relevant accredited IT courses.
Relevant Experience:
Strong knowledge of operating systems, hardware, and software applications.
Excellent problem-solving and troubleshooting abilities.
Effective communication skills for conveying technical information to non-technical users.
Familiarity with ticketing systems and helpdesk tools.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail