Job Vacancies at Electrum

Key Requirements

• Technical Assistance: Serve as the first point of contact for employees experiencing technical issues. Respond to support tickets and inquiries via phone, email, or chat, providing timely resolutions.
• Troubleshooting: Diagnose and resolve problems related to desktops, laptops, operating systems (Windows, macOS, Linux), and common business applications. Address issues with printers, mobile devices, and network connectivity.
• System Setup & Configuration: Set up new user accounts, configure email and collaboration tools, and install hardware and software as needed. Perform system upgrades and patches to ensure security and functionality.
• Maintaining IT Systems: Monitor system performance, collaborate with IT teams, and assist with software updates and security patches.
• Asset Management: Track IT assets, maintain inventory records, and manage the procurement and decommissioning of IT equipment.
• User Account & Access Management: Manage user accounts and permissions, handle onboarding and offboarding processes, and ensure appropriate access.
• Documentation & Knowledge Base: Document technical issues and solutions, build an internal knowledge base, and keep records of recurring problems.
• Training & Support: Provide training on IT systems, software, and best practices. Offer guidance to non-technical employees to enhance their IT skills.
• Security Compliance: Ensure compliance with security policies, implement security measures, and assist with enforcing password policies and multi-factor authentication.
• Collaboration & Escalation: Work with IT department members to resolve complex issues and escalate unresolved problems to specialized teams as needed.

Educational Qualifications:

• BSc in Computer Science / Information Systems, BTech/MTech in Information Technology, or relevant accredited IT courses.

Relevant Experience:

• Strong knowledge of operating systems, hardware, and software applications.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication skills for conveying technical information to non-technical users.
• Familiarity with ticketing systems and helpdesk tools.

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Responsibilities

Technical Expertise

• Software development – Leads by example by contributing towards the development of the Electrum Internal Developer Platform (IDP).
• Solution architecture  – Designs and reviews system architectures that have cross-engineering impact.
• Deployment management - Builds the platform to run cloud native applications, backed by AWS, in EKS Kubernetes Clusters.

Software Delivery

• Project management - Drives the definition, prioritisation and execution of platform initiatives.
• Requirements gathering - Works with development teams to capture requirements.
• Use software development methodologies to ensure projects are delivered on time and with high quality.

Team Leadership

• Team management - Sets clear goals and objectives for team members and monitors their progress.
• Growing team members - Cultivates and supports the professional and personal growth of every team member, empowering them to advance in their careers.
• Team commitment and purpose - Creates a shared sense of purpose among the team, cultivating a deep commitment to their work.
• Organisational savvy - Understands the vision and strategy of Electrum and plays an influential role in ensuring Electrum's goals are achieved.
• Recruiting - Recognising talent gaps in their teams and actively recruiting to fill them.

Performance Management

• One-on-ones - Conduct regular one-on-ones with team members and manage their performance and career development.
• Performance Reviews - Conduct performance evaluations of team members.

Tooling / Stack

• Kubernetes & Containerisation: Using Kubernetes, Istio, ArgoCD, Helm & CI/CD to build & deploy & manage containerised workloads.
• Monitoring and Logging: Using tooling such as Prometheus, Loki, Grafana & ELK to monitor Kubernetes resources and Java workloads.
• Source Control & CI/CD: Making use of GitHub & Github Actions for version control & CI/CD.
• Operating Systems: Making use of Ansible and shell scripting to configure & manage unix environments (Red Hat Enterprise Linux).
• Building, Collaboration & Communicating the IDP: Strong communication skills within a team environment with an ability to effectively document processes and mentor engineers on best practices and platform use.
• A Grasp of Backend Development: Hands-on experience in designing, developing, and deploying scalable backend services using Java, and experience in writing scripts to solve ad-hoc problems.
• Cloud Infrastructure: An intermediate understanding of AWS/Cloud services and best practices, e.g. the AWS Well-Architected Framework
• Infrastructure as Code (AWS & Terraform): Experience using the AWS CDK & Terraform to write and manage infrastructure.
• Architecture and Design Patterns: Familiarity with common design patterns and architectural principles, including Domain-Driven Design (DDD), Event-Driven Architecture (EDA), and distributed computing architecture.
• Computer Networking: Knowledge/experience of core networking concepts, i.e. configuring computer networking policies, ip allocations, routing, dns, preferably with experience with AWS networking, i.e. VPCs, Subnets, NAT Gateways, Internet Gateways, Peering, VPC PrivateLink, Global Accelerators, Load Balancing etc. 
• Database Management: Expertise in designing, optimising, and maintaining relational databases (e.g., MySQL, SQLite, PostgreSQL), including experience with event pipelining, i.e. using Apache Kafka.

Requirements

• Bachelor's degree in Computer Science or Engineering.
• 2 – 3 years experience leading a software development team.
• 2+ years experience working as a developer in a software development team.
• 2+ years experience deploying, managing and rightsizing Kubernetes clusters, resources and underlying infrastructure.
• 2+ years experience in designing & operating public cloud environments.
• Experience in building / running Java or C# applications.

Beneficial Experience

• Any certifications you recommend for a platform engineer?
• Experience in Agile / Scrum methodologies.
• Experience using GitOps / CI-CD workflows for infrastructure as code and Helm workload deployments.
• An understanding of AWS/Cloud services and best practices, e.g. the AWS Well-Architected Framework.