IT Support Technician at Hire Resolve

Responsibilities: 

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Maintain and manage internal IT infrastructure, including servers, networks, and security systems.
• Install, configure, and update workstations, laptops, and other IT equipment.
• Assist in the deployment and management of IT policies and procedures.
• Support internal teams with software applications and technical queries.
• Collaborate with vendors and service providers for hardware/software procurement and maintenance.
• Maintain accurate documentation of IT assets, configurations, and support logs.
• Implementing & Support of MS Office products and Microsoft 365 incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
• Supporting the videoconferencing facility, projectors
• Installation and Support of Network & Local Printers
• Design and install well-functioning computer networks, connections and cabling.
• Inspect LAN infrastructure and fix minor or major problems/bugs.
• Install and maintain VoIP software.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Organize and schedule installations and maintenance without deterring others from completing their own work.

Requirements: 

• National Senior Certificate
• ompleted relevant tertiary IT qualification – beneficial
• Completed A+ / N+
• 2-4 years of experience in IT support, network administration, or system maintenance.

Skills:

• All Windows related packages and programs
• Understanding switches, network cabling, patching, WIFI
• Understanding network printing
• Understanding ADSL lines, routers, and modems