IT Support Technician - N/A10299 at Sun International

Code/Reference N/A10299
Unit Wild Coast Sun
Location: Bizana/Port Edward
Job Purpose
The incumbent will be responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.
Education

• Grade 12 or equivalent
• Microsoft Certified
• 2-year diploma in IT or equivalent NQF Level 6 in IT

Experience

• Minimum of 2 year relevant IT industry experience:

• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements

Skills and Knowledge

• Problem solving
• Assessing and evaluating information
• Initiative
• Decision-making skills
• Dealing with customers
• Technical acumen
• Risk Management skills
• Listening skills
• Telephone skills
• Understanding of Technology Operations
• Infrastructure Knowledge
• Client Computing
• Gaming Product and Service Knowledge
• Hospitality Product and Service Knowledge

Key Performance Areas

• Detect and respond to technical problems

• Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice

• Make recommendations on computer products or equipment to improve products or equipment to improvecompany productivity
• Store a spare parts inventory of systems, subsystems and component parts used in repair work
• Respond to incidents logged by end-users that cannot be resolved telephonically

• Provide desktop support by using diagnostics to facilitate prompt resolution where possible

• Provide feedback to the service desk on resolution of incidents

• Coach end-users in the use of certain software

• Make preparations for the installation of software

• Install or update required hardware and software

• Update SOPS and communication with regard to resources

• Update repository standards

• Liaise with vendors with regards parts, repairs, services

• Escalate issues identified if relevant

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.