IT Technician (Contract) - Midrand at Deloitte

Job Description

• The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems
• The candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment.

Qualifications

Minimum Qualifications

• Comptia A+ and/ N+ certification

Desired Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification

Additional Information

Differentiators for this specific role

• Create and Maintain client relationship
• Install and configure of standard hardware & software
• Maintain a tidy environment
• Administration and filing for IT service desk
• Manage third party calls
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) on Service Now
• Logging system detail
• Assists with AV setups for events

Key Performance Areas:

• Strategic Impact
• Under supervision, provides user support on IT queries in respect of hardware and software issues 

Client Impact: External / Internal

• Solves user queries remotely within SLA
• Escalates issues to technical experts that cannot be solved 
• User connectivity
• Immediacy and resolution

Operational Effectiveness

• Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span 
• Logs calls accurately with all detail onto system 
• Tracks queries through to resolution and closes them on logging system
• Assists team members as required
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes 
• Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

Technical Competencies 

• Sound technical knowledge in Microsoft Office suite and operating system
• Advanced knowledge of networks, IT infrastructure and applications