Open Positions at Deloitte

Job Description

Main Purpose of Job

• Deloitte Consulting Africa requires a senior leader with proven consulting expertise in customer experience and implementing Digital Customer Platforms. The applicant will support relevant service area leadership with market development initiatives through driving and implementation of strategy, revenue generation and business growth, whilst supporting project teams at clients with work assignments.

Your role as a Leader

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization:

• Develop high-performing people and teams through challenging and meaningful opportunities
• Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
• Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction

Experience Required

• Experience with a Tier-One Professional Services Firm
• 7-10 years working experience including 5 years in a client facing as well as 5 years in a management role with a focus on digital transformation.
• Working Experience and deep working knowledge of primary industry
• Proven Experience in 1/more of the customer domains Of Sales, Service, Marketing and Commerce

Relevant Customer Experience Design Competencies

• 7-10 years working experience as a Customer Experience Specialist, or in a similar Customer Experience and/or Consulting role
• Deep customer domain experience across Sales, Service, Marketing & Commerce

Relevant Digital Platform Development Competencies

• 7-10 years in SaaS implementation with solid experience in implementing customer engagement platforms and CRM 
• 7-10 years’ experience as a CRM Solution Architect, CRM Technical Lead, CRM Data Lead, and/or CRM Technical Architect, designing and implementing large- solutions on Digital Customer Platforms  

The applicant will be considered for a role in either Digital Experience Design/Digital Platform Development

Qualifications

• Tertiary qualification in Information Systems, Computer Science, Engineering or related
• Industry-specific qualifications or an equivalent
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications) and/or Service Design/UX/CX
• Whilst not a strict requirement, a MBA or Masters in the relevant field of study is a definite advantage
• Industry-specific qualifications or an equivalent

go to method of application »

Job Description

• The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems
• The candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment.

Qualifications

Minimum Qualifications

• Comptia A+ and/ N+ certification

Desired Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification

Additional Information

Differentiators for this specific role

• Create and Maintain client relationship
• Install and configure of standard hardware & software
• Maintain a tidy environment
• Administration and filing for IT service desk
• Manage third party calls
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) on Service Now
• Logging system detail
• Assists with AV setups for events

Key Performance Areas:

• Strategic Impact
• Under supervision, provides user support on IT queries in respect of hardware and software issues 

Client Impact: External / Internal

• Solves user queries remotely within SLA
• Escalates issues to technical experts that cannot be solved 
• User connectivity
• Immediacy and resolution

Operational Effectiveness

• Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span 
• Logs calls accurately with all detail onto system 
• Tracks queries through to resolution and closes them on logging system
• Assists team members as required
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes 
• Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

Technical Competencies 

• Sound technical knowledge in Microsoft Office suite and operating system
• Advanced knowledge of networks, IT infrastructure and applications

go to method of application »

Job Description

• The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems
• The candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment.

Qualifications

Minimum Qualifications

• Comptia A+ and/ N+ certification

Desired Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification

Additional Information

Differentiators for this specific role

• Create and Maintain client relationship
• Install and configure of standard hardware & software
• Maintain a tidy environment
• Administration and filing for IT service desk
• Manage third party calls
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) on Service Now
• Logging system detail
• Assists with AV setups for events

Key Performance Areas:

• Strategic Impact
• Under supervision, provides user support on IT queries in respect of hardware and software issues 

Client Impact: External / Internal

• Solves user queries remotely within SLA
• Escalates issues to technical experts that cannot be solved 
• User connectivity
• Immediacy and resolution

Operational Effectiveness

• Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span 
• Logs calls accurately with all detail onto system 
• Tracks queries through to resolution and closes them on logging system
• Assists team members as required
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes 
• Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

Technical Competencies 

• Sound technical knowledge in Microsoft Office suite and operating system
• Advanced knowledge of networks, IT infrastructure and applications

go to method of application »

Job Description

• The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will, under direct supervision perform simple, onsite hardware, software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems
• The candidate will bring with them, 1 year and above IT support experience, preferably within a large corporate environment.

Qualifications

Minimum Qualifications

• Comptia A+ and/ N+ certification

Desired Qualifications

• Microsoft MCSA (Microsoft Certified Solutions Associate) certification

Additional Information

Differentiators for this specific role

• Create and Maintain client relationship
• Install and configure of standard hardware & software
• Maintain a tidy environment
• Administration and filing for IT service desk
• Manage third party calls
• Filling in for absent colleagues
• Monitoring of SLA of calls (SLA 98%) on Service Now
• Logging system detail
• Assists with AV setups for events

Key Performance Areas:

• Strategic Impact
• Under supervision, provides user support on IT queries in respect of hardware and software issues 

Client Impact: External / Internal

• Solves user queries remotely within SLA
• Escalates issues to technical experts that cannot be solved 
• User connectivity
• Immediacy and resolution

Operational Effectiveness

• Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span 
• Logs calls accurately with all detail onto system 
• Tracks queries through to resolution and closes them on logging system
• Assists team members as required
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes 
• Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures

Technical Competencies 

• Sound technical knowledge in Microsoft Office suite and operating system
• Advanced knowledge of networks, IT infrastructure and applications