IT Technician at Hire Resolve

Role Overview: 

• We are looking for a hands-on IT Support Technician to deliver reliable remote and on-site technical support. You will troubleshoot hardware/software issues, manage networks (especially UniFi/Ubiquiti), support Windows environments, and administer Microsoft 365. No degree is required — practical skills, relevant certifications and a strong customer-service mindset matter most.

Responsibilities:  

• Provide 1st/2nd-line computer troubleshooting (hardware, software, peripherals, printers, mobile devices).
• Install, configure, maintain and troubleshoot UniFi / Ubiquiti networking hardware (access points, switches, gateways, controllers).
• Support and maintain Windows 11 workstations and Windows Server environments.
• Administer Microsoft 365 (user accounts, licences, Exchange Online, Teams, SharePoint, OneDrive, basic Entra ID / security settings).
• Perform networking tasks: IP addressing, DNS, DHCP, basic routing/switching, wireless optimisation and connectivity troubleshooting.
• Log, prioritise and resolve support tickets with clear updates and escalation when needed.
• Assist with on-site installations, cabling, hardware deployments and client visits in the Paarl area.
• Contribute to proactive maintenance, backups, patching and documentation.
• Deliver clear communication and guidance to clients (face-to-face and remote).

Requirements: 

• Strong practical experience in computer troubleshooting, networking and Windows environments.
• Hands-on experience with UniFi / Ubiquiti hardware.
• Solid knowledge of Windows 11 and Windows Server.
• Microsoft 365 administration experience.
• CompTIA A+ and/or Network+ (N+) or equivalent IT-relevant qualifications / certifications.
• Valid driver’s licence and reliable transport (on-site work required).
• Good communication skills, customer-focused attitude, problem-solving ability and willingness to work independently or in a small team.

Advantageous

• Additional IT certifications (Microsoft, Ubiquiti, or similar).
• Experience with VoIP, fibre, CCTV or basic cloud services.
• Previous MSP / managed-services or local SME support experience.
• Afrikaans / English bilingual (common and useful in the Winelands).