IT Technician JHB1/2 at Liquid Intelligent Technologies

Key Performance Area

IT Hardware, Software and Network Deployment

• Install and configure new IT equipment, including end user equipment and devices
• Ensure that Active Directory administration gets all info regarding entry and exit of employees
• Ensure that Active Directory administration gets all info regarding entry and exit of employees

IT Operations

• Carry out daily system support and patch management of all IT systems
• Keep track of applications loaded on end user equipment, and licence compliance
• Adhere to ADC processes for the decommissioning of IT equipment

IT Monitoring and Reporting

• Monitor switches and servers for availability, and ensure that labelling is correct and currentAssist with collecting data for weekly performance management reports
• Perform monthly tracking of operational efficiency to show progress

IT Support

• Diagnose and resolve software and hardware incidents across a range of applications
• Provide desktop support for all end user equipment, and applications including Office 365

General System Support

• Provide support with all audio and video conferencing in boardrooms
• Ensure first line support for phones and softphones on the site, liaising with telephony provider

Requirements

Formal Qualifications Required

• Matric
• National Diploma in IT or Computer Systems
• Relevant IT Qualifications in Technologies such as – Microsoft Windows Server, Linux, Unix, Storage, DHCP, Active Directory, Office 365

Job Related Experience Required

• 1-3 years experience in Operational IT support experience
• 1-3 years experience in the IT / Telecommunications industry implementing applications, especially in the areas of Microsoft products, End User Security, Network, ITIL Services