IT Technician (Tier 1) - Cape Town at Intelligent Debt Management

Job Summary 

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for an IT Technician (Tier 1).

As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will contribute to the overall efficiency and effectiveness of our operations.

Key Responsibilities:

• Provide first-level technical support to end-users, including hardware, software, and network troubleshooting.
• Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals.
• Monitor and maintain the company's IT systems.
• Collaborate with the IT team to identify and implement improvements to IT processes and procedures.
• Respond to and resolve IT support tickets within established SLAs.
• Participate in IT projects, upgrades, and system migrations as needed.
• Maintain accurate documentation of IT assets, configurations, and procedures.
• Stay up to date with the latest IT trends and technologies to provide innovative solutions.

Requirements:

• Minimum 1 year experience
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of hardware, software, networking, and operating systems.
• Familiarity with helpdesk and remote support tools.
• Excellent troubleshooting skills and a methodical approach to problem-solving.
• Good understanding of IT security best practices.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.