New Roles at Intelligent Debt Management

Job Purpose:

The Finance department of Intelligent Debt Management (IDM), a Financial Services group based in Cape Town, seeks a qualified CIMA graduate to join their expanding team. The successful candidate will support the Head of Finance – Forecasting and Analytics, by gaining a good understanding of IDM from an operational and financial structure perspective. This will allow them to add real value to the forecasting and budgeting process. The candidate must be highly efficient, energetic, motivated, ambitious, and willing to learn, as well as being prepared to make a commitment to the business in the medium to long term. An agile mindset will be key to your success.

Key Responsibilities:

Responsibilities include, but are not limited to:

• Maintain the technical and commercial aspects of the forecast process.
• Liaise with the Actuaries on GWP sold, claims incurred (including various categories of risk) and premium income as well as the EV model.
• Interpret the results output of your work, with particular focus on financial performance, position and cash flows.
• Run different scenarios by changing model inputs. Interpret the results and make recommendations where necessary.
• Monthly and Ad hoc meetings with heads of department to plan their best staff allocation to support the company growth.
• Compiling and understanding our marketing channels mix and the cost drivers thereof.
• Understanding of insurance sale drivers and appropriately forecasting and for policies and new GWP sold.
• Knowledge of our various metrics through which we evaluate our businesses. Recommend others where necessary.
• Working knowledge of corporate debt structures.
• Taking the operational finances lead in updating the forecast process to make it as seamless as possible.
• Working with the operational departments as to their strategy and expressing this in financial terms. Making it relevant to them.
• Compilation of budget working papers with staff loading and other KPI's.
• Taking ownership of the technical aspects of the biannual budgeting process and reporting thereon.
• Providing analysis and extra data as required by ops staff - look at your spreadsheets as a working product.

Key Competencies

• Professional accounting qualification - preferred CIMA but CA(SA), ACCA or SAIPA will be considered.
• 3 to 5 years post qualification experience in a medium to large organisation
• Thorough understanding of management accounting principals
• Multiproduct/service exposure
• Working knowledge of consolidations for a diversified group
• Previous knowledge of forecasting and budgeting advantageous
• Advanced Excel knowledge an advantage
• Working knowledge of the following accounting standards: IFRS 15 (Revenue), IFRS 16 (Leases) and IFRS 17 (Insurance an added advantage)
• Be fluent in spoken and written English.
• Have strong attention to detail and accuracy.
• Have strong planning, organizing and time management skills.
• Be able to work independently as well as be a team player.
• Be able to multi-task effectively.
• Have strong communication and interpersonal skills.
• Be self-motivated, by taking an interest in the job, and obtaining satisfaction from the achievement of a job well done.

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Job Summary 

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for an IT Technician (Tier 1).

As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems. You will work alongside a talented IT team to provide technical support, ensure network and system reliability, and assist employees with IT-related issues. Your expertise will contribute to the overall efficiency and effectiveness of our operations.

Key Responsibilities:

• Provide first-level technical support to end-users, including hardware, software, and network troubleshooting.
• Assist in the setup, configuration, and deployment of laptops, printers, and other peripherals.
• Monitor and maintain the company's IT systems.
• Collaborate with the IT team to identify and implement improvements to IT processes and procedures.
• Respond to and resolve IT support tickets within established SLAs.
• Participate in IT projects, upgrades, and system migrations as needed.
• Maintain accurate documentation of IT assets, configurations, and procedures.
• Stay up to date with the latest IT trends and technologies to provide innovative solutions.

Requirements:

• Minimum 1 year experience
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of hardware, software, networking, and operating systems.
• Familiarity with helpdesk and remote support tools.
• Excellent troubleshooting skills and a methodical approach to problem-solving.
• Good understanding of IT security best practices.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus.

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Job Summary 

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for a Senior Support Engineer.

The successful candidate will be responsible for service delivery of technical support and escalations in a fast-paced environment. Forming part of the IT Operations Team, you will need to strive to add value and help the team drive continuous service improvement of IDM IT Operations.

Key responsibilities: 

• End-user remote and in-person support as required by the service desk
• Responsible for troubleshooting and resolving end-user incidents and requests
• Handle escalated tickets from Tier 1 and Tier 2 support, providing timely and effective resolutions.
• Analyse and troubleshoot intricate technical problems, identifying root causes and implementing permanent solutions.
• Serve as the primary point of contact for vendor escalations, liaising between vendors and our technical team to resolve high-level issues.
• Collaborate with internal teams, including Tier 1 and Tier 2 support, development, and project management, to facilitate comprehensive problem-solving.
• Communicate complex technical issues and resolutions to clients in an understandable manner, ensuring transparency and maintaining trust.
• Proactively update clients on issue resolution progress, especially for vendor-related escalations, to ensure continuous satisfaction.
• Communicate complex technical issues and resolutions to clients in an understandable manner, ensuring transparency and maintaining trust.
• Proactively update clients on issue resolution progress, especially for all escalations (internal and vendor), to ensure continuous satisfaction.
• Execute tasks as required by Service Desk and/or management
• Focus on client-centricity, speed and satisfaction
• Planning daily workload in an independent way
• Use remote management and connectivity tools to support users
• Engage with third parties as and when required to fulfil tasks
• Get involved with Senior Engineers to deliver complex projects
• Assist with the mentorship of team members
• Provide technical insight and expertise to queries from internal team members and customers
• Create knowledge base documentation for procedures

Requirements: 

• Minimum 4-years IT Support experience
• Relevant tertiary qualification
• Troubleshooting day-to-day IT-related issues
• Remote support (Forticlient; Datto RMM)
• Windows server support and management, i.e. FTPS, file server management, etc
• Basic Linux support
• VSan support (Creating VMs and maintaining resources)
• 3cx support (Telephony Application)
• EMS support
• Advanced Microsoft O365 support (Admin level on the entire environment)
• IT infrastructure support, i.e. network, servers, printers, etc
• On-boarding and off-boarding support for new joiners
• Azure support and management
• PRTG monitoring
• Support and binding of SSL certificates
• Setting up new Notebooks
• AD Support
• DNS Support
• FortiGate - Firewall support
• VEEAM backup and replication
• QNAP support
• Basic Mimecast support
• Zimbra management