IT Technician at Webhelp SA

What you’ll be doing

• Presenting a professional, friendly and caring image to the customer at all times
• Assisting in the business success of the Team by taking ownership of personal performance
• Ensuring the customer is given full and correct information
• Acting in a responsible manner at all times ensuring compliance with policies
• Resolving issues assigned from the IT Helpdesk
• Diagnosing and resolving faults raised by customers
• Supporting the rest of the IT department with internal issues and work on IT projects when required
• Performing daily maintenance checks
• Working to predefined service level targets
• Adding value to IT customer support
• Liaising with resolver groups and IT suppliers and clients
• Keeping up to date with changes with technology
• Being responsible, together with other team members, for developing and maintaining a high-quality IT service for all customers and clients
• Challenging existing methods where improvement opportunities exist
• Providing remote support using a variety of communication and collaboration tools

What you’ll need

• High school education and preferably higher education HND or Degree level
• In-depth technical understanding of IT services
• Must demonstrate, understand and comply with all legislative requirements including but not limited to FSA, DPA, OFCOM
• Must demonstrate, understand and comply with policy – particularly in relation to certification standards (e.g. ISO27001, PCI DSS, ISO9001)
• Ability to support various operating systems: Microsoft Server (2003 / 2008), Microsoft client (Windows XP, Windows 7), Linux, VMWare
• Knowledge of networking technologies
• Any IT certification\course would be extremely beneficial (MCP, MCSE, CCNA)
• Knowledge of any Telephony ACD, Avaya, Aspect, Genesys systems (Desirable)
• Experienced problem solving in technical areas
• Good organisation and administrative skills
• Prior experience of supporting multiple system users in a large business environment
• Clear and concise communication skills through all levels of staff